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Windows update problems


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#1 Deb1957

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Posted 14 February 2016 - 05:56 PM

First off, I am running Windows 8 on my Dell desktop, 64 bit and it's only 3 yrs old.  It has been restored to factory condition only 3 months ago.  Every since then I have had problems with updating my PC.  I get this pop up every 15 seconds or so that tells me to go check for updates, when I do that it just runs and runs and runs but never finds the updates.  This is so frustrating.  I have tried every possible solution I could find, but nothing helps.  I have tried refreshing, restoring, system restore but my PC says it is unable to perform these tasks.  I have tried command prompts, to Restore health but it tells me The component store has been corrupted and it is repairable, but doesn't tell me how to fix it.  I tried the command prompt sfc /scannow and it comes back as Windows Resource Protection could not perform the requested operation.  My PC restarts itself quite often saying it has ran into a problem and needs to restart itself, the error message is usually System Service Exception or Kernel Security Check Failure.  I could go on, but this is rnough for now.  If there is anyone out there who can help please, I am willing to try anything to get this problem fixed ASAP!!



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#2 dc3

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Posted 16 February 2016 - 11:04 AM

Why haven't you upgraded to Windows 8.1?
 
Please run chkdsk /r, or chkdsk /f if you are using a SSD.
 
To run chkdsk /r in Windows 8/8.1 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste chkdsk /r in the Command Prompt, if this is a SSD you do not want to run the /r switch, you will want to use chkdsk /f then press Enter.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
This will take a while to run, please be patient and allow it to complete the scan.  Do not stop this scan as this can damage your operating system.
 
When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Deb1957

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Posted 19 February 2016 - 02:17 PM

I haven't updated to Windows 8.1 because my PC won't let me, I have tried.  Plus, how will I know if I am running SSD?



#4 dc3

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Posted 19 February 2016 - 02:22 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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#5 Deb1957

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Posted 19 February 2016 - 02:35 PM

http://speccy.piriform.com/results/PxQoZh0UOEPRSBsykdkuRC3


I hope this is what you are looking for



#6 dc3

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Posted 19 February 2016 - 02:39 PM

That was exactly what should have been posted.

 

You have a hard disk drive, not a solid state drive.  So you should run the chkdsk /r command.


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#7 Deb1957

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Posted 19 February 2016 - 02:41 PM

OK I will do that now, soon as the scan is complete, I will post the log in the reply box, I guess it's gonna take a min to complete, thank you so much for your help.



#8 Deb1957

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Posted 19 February 2016 - 05:50 PM

   ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

 
------< Log generate on 2/19/2016 2:49:05 PM >------
Category: 0
Computer Name: Debs
Event Code: 1001
Record Number: 631900
Source Name: Microsoft-Windows-Wininit
Time Written: 02-19-2016 @ 21:11:57
Event Type: Information
User: 
Message: 
 
Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  268800 file records processed.                                         
 
File verification completed.
  1787 large file records processed.                                   
 
  0 bad file records processed.                                     
 
 
CHKDSK is verifying indexes (stage 2 of 5)...
  334938 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
Cleaning up 38 unused index entries from index $SII of file 0x9.
Cleaning up 38 unused index entries from index $SDH of file 0x9.
Cleaning up 38 unused security descriptors.
Security descriptor verification completed.
  33070 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  34837920 USN bytes processed.                                            
 
Usn Journal verification completed.
 
CHKDSK is verifying file data (stage 4 of 5)...
  268784 files processed.                                                
 
File data verification completed.
 
CHKDSK is verifying free space (stage 5 of 5)...
  104844780 free clusters processed.                                        
 
Free space verification is complete.
 
Windows has scanned the file system and found no problems.
No further action is required.
 
 470214655 KB total disk space.
  50361552 KB in 138405 files.
     88540 KB in 33071 indexes.
         0 KB in bad sectors.
    385443 KB in use by the system.
     65536 KB occupied by the log file.
 419379120 KB available on disk.
 
      4096 bytes in each allocation unit.
 117553663 total allocation units on disk.
 104844780 allocation units available on disk.
 
Internal Info:
00 1a 04 00 e0 9d 02 00 f2 c3 04 00 00 00 00 00  ................
ad 00 00 00 3b 00 00 00 00 00 00 00 00 00 00 00  ....;...........
00 00 c1 70 cf 00 00 00 04 00 00 00 00 00 00 00  ...p............
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 
-----------------------------------------------------------------------
Ok here is the log...I hope this helps...thx


#9 dc3

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Posted 20 February 2016 - 01:48 PM

 
Please download and run the Windows Update Troubleshooter.
 
Post the results in your topic.
 
Clicking on the link above will start the download automatically.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Deb1957

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Posted 21 February 2016 - 01:21 AM

I tried 3 times clicking on the link to use the update troubleshooter and every time it says " Google Chrome has stopped working and needs to close".  So it won't let me use the link at all.  Is there something else I should try?



#11 Deb1957

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Posted 21 February 2016 - 01:28 AM

Ok I opened the troubleshooter from my downloads file and here is the results:

 

 
Some security settings are missing or have been changed
Fixed
Reset security settings
Not run
Service registration is missing or corrupt
Fixed
Reset service registration
Completed
Windows Update error 0x80073712(2016-02-20-T-10_24_38P)
Fixed
Resetting Windows Update data store
Completed
Problems installing recent updates
Fixed
Repair Windows Update
Completed


#12 Deb1957

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Posted 21 February 2016 - 01:30 AM

 
Windows Update environment variables are incorrect
Issue not present
 
Check for missing or corrupt files
Issue not present
 
Windows Update services are not running
Issue not present
 
Cryptographic service components are not registered
Issue not present
 
Issues found
Detection details
6
Some security settings are missing or have been changed
Fixed
Reset security settings
Not run
6
Service registration is missing or corrupt
Fixed
Reset service registration
Completed
6
Windows Update error 0x80073712(2016-02-20-T-10_24_38P)
Fixed
Resetting Windows Update data store
Completed
DataStoreAndWULogFiles.zip
370.08KB File Name: DataStoreAndWULogFiles.zip
6
Problems installing recent updates
Fixed
Repair Windows Update
Completed
Repair Windows Update services and dependencies
Potential issues that were checked
Detection details
  Windows Update environment variables are incorrect
Issue not present
 
 
  Check for missing or corrupt files
Issue not present
 
 
  Windows Update services are not running
Issue not present
 
 
  Cryptographic service components are not registered
Issue not present
 
 
Detection details
Error Report
RootCause: RC_DataStore ErrorCode: 0x80073712 TimeDetected: 2016-02-20-T-10:24:38P
Collected File
File Name: CheckSURLog.cab
Service Status
Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182. Collection information Computer Name: DEBS Windows Version:
6.2
Architecture:
x64
Time:
Saturday, February 20, 2016 10:23:39 PM
Publisher details
Background Intelligent Transfer Service Find and fix problems that may prevent background downloads from working Package Version:
1.2.1.20140627
Publisher:
Microsoft Corporation
Windows Update Find and fix problems with Windows Update Package Version:
8.1.1.20140627
Publisher:
 


#13 dc3

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Posted 21 February 2016 - 10:04 AM

 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
 
This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Deb1957

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Posted 21 February 2016 - 01:49 PM

I tried running the sfc /scannow in command as admin.  it came back as "Windows Resource Protection could not perform the requested command."  What should I do now?



#15 dc3

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Posted 21 February 2016 - 02:22 PM

Are you logged in as an administrator?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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