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Computer 20 min. to re-start


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#1 Smilingcrafter

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Posted 14 February 2016 - 05:12 PM

Hi, I have a Sony Vaio, Intel I 5 3337U cpu.  & 1.8 ghz.  8 gb ram,  Windows 8.1 64 bit operating system.  I am having trouble with my computer running slow, when I try to re-start it takes 20 min or longer sometimes, and when it gets to what should be the signin page it shows a window box that says "C:/Windows\system32\logonUI.exe".  If I hit the X on the window to exit out, a new window says "press Ctrl + Alt + Del or exit window to login "  when I press the Ctrl + Alt + Del then a login prompt comes up.  I enter my pin, then it says "Welcome" and enters into the desktop , but takes a while to load.

I don't understand why my computer is taking so long to start or shut down... which ever, and why it is not showing the correct screen upon starting.  I have not added any programs,  or anything before this started taking place.  Oh and I forgot sometimes the sound does not work until I reboot, and times videos will not play.

Hope you can help me, I sure would appreciate it.

Thanks,

Cindy



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#2 buddy215

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Posted 15 February 2016 - 09:00 AM

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Post a link to your Speccy report after running a scan using it. Speccy Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Smilingcrafter

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Posted 16 February 2016 - 09:09 AM

http://speccy.piriform.com/results/eEA4nmcowXnnNKQ8a8lry0m



#4 buddy215

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Posted 16 February 2016 - 09:45 AM

Waiting to see the MBAM scan log. Looked over the speccy log....a lot of Windows Update errors.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Smilingcrafter

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Posted 16 February 2016 - 09:57 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 2/16/2016
Scan Time: 8:21 AM
Logfile: MalwareResults.txt
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2016.02.16.03
Rootkit Database: v2016.02.08.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Cynthia
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 455562
Time Elapsed: 25 min, 8 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Thanks Buddy


#6 buddy215

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Posted 16 February 2016 - 10:17 AM

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Smilingcrafter

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Posted 16 February 2016 - 03:21 PM

I have run the CC Cleaner 3 times yesterday, and once today.  The problem is, it hangs when it gets to 14% every time.  Last night I let it go all night, and it never got past 14%.  What should I do?



#8 buddy215

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Posted 16 February 2016 - 04:46 PM

Try running it in safe mode or allow it through its settings to run at startup. If neither of those work then I think a more 

thorough look for malware is in order. You can do that by starting a new topic in the Malware Removal Forum.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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