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Windows Update problem


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20 replies to this topic

#1 bondquest

bondquest

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Posted 13 February 2016 - 06:56 PM

I inherited my son's old (2011) Acer Aspire One 722, after he bought a new notebook.

 

He'd taken off all the stuff he wanted (photos, music, etc etc).

 

When I got it I ran CCleaner, Avast, and Malwarebytes, and tidied it up a bit, but it was still running quite slow.

 

I decided to do a full Windows restore to take it back to the factory settings. Everything went OK. It finally booted up, and was running fine (apart from the odd bit of bloatware, McAfee, Norton Back Up).

 

However when I tried to run Windows Update it wouldn't have it. Windows Update ran, and ran, and ran, but didn't find anything. I think it would still be running if I hadn't turned it off.

 

I did a few Google searches, and tried the suggestions. The Microsoft Fix, Windows Update Agent re-install, switching Windows Update off, deleting the files in Software Distribution folder, switching Windows Update back on and rebooting. Running a CMD checkdisk, but nothing has worked. I even tried another factory restore, and exactly the same thing happened.

 

I then thought stuff this, I'll update to Windows 10, they're always putting that nag screen up.

 

Everything went OK for an hour, while Windows 10 downloaded, and prepared my notebook. Then it went into the Windows 10 "Getting Updates" screen. Guess what, nothing happened, and it just sat there with that little wheel going round and round. So I guess whatever was stopping Windows 7 updating was stopping the Windows 10 install updating as well.

 

I'm hoping someone can give me a clue what to do next (apart from a lump hammer, and safety glasses).

 

Thanks for reading this.



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#2 hamluis

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Posted 13 February 2016 - 07:09 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis

 



#3 bondquest

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Posted 13 February 2016 - 07:27 PM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by John (administrator) on 14-02-2016 at 00:18:01
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: AO722 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/13/2016 10:54:49 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 2488 (0x9b8)

Thread address : 0x0000000076F3164A

Thread message :

 Build VSCORE.14.4.0.333 / 5400.1158
 Object being scanned = \Device\HarddiskVolume3\ESD\Windows\autorun.inf
 by C:\$Windows.~WS\Sources\SetupHost.Exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

 

Error: (02/13/2016 10:30:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 10:19:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 10:04:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 08:26:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 07:52:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors:
=============
Error: (02/14/2016 12:11:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (02/13/2016 11:32:11 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (02/13/2016 11:32:07 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (02/13/2016 10:54:51 PM) (Source: Service Control Manager) (User: )
Description: The McAfee McShield service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

 

Error: (02/13/2016 10:28:47 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (02/13/2016 10:02:56 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (02/13/2016 09:52:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

 

Error: (02/13/2016 09:52:39 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

 

Error: (02/13/2016 08:19:55 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (02/13/2016 08:01:16 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

 

Microsoft Office Sessions:
=========================
Error: (02/13/2016 10:54:49 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe900002488 (0x9b8)0x0000000076F3164A
 Build VSCORE.14.4.0.333 / 5400.1158
 Object being scanned = \Device\HarddiskVolume3\ESD\Windows\autorun.inf
 by C:\$Windows.~WS\Sources\SetupHost.Exe
 4(0)(0)
 4(0)(0)
 7200(0)(0)
 7595(0)(0)
 7005(0)(0)
 7004(0)(0)
 5006(0)(0)
 5004(0)(0)

 

Error: (02/13/2016 10:30:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 10:19:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 10:04:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 08:26:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/13/2016 07:52:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

=========================== Installed Programs ============================

Acer Crystal Eye Webcam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1904 - CyberLink Corp.) Hidden
Acer Crystal Eye Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1904 - CyberLink Corp.)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 6.00.3007 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3502 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3502 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0517.2011 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 - Acer Incorporated)
Acer VCM (HKLM-x32\...\{047F790A-7A2A-4B6A-AD02-38092BA63DAC}) (Version: 4.05.3501 - Acer Incorporated)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.3.181.34 - Adobe Systems Incorporated)
Adobe Reader X MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.0.0 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-414e7a2e-9bd1-4d40-92ff-8bea7102d1f0) (Version: 2.2.0.98 - WildTangent) Hidden
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.39 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{3605D89A-BD66-F5C5-779B-BE9110B41077}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
Bejeweled 2 Deluxe (HKLM-x32\...\WTA-b9fff887-a1c2-48f7-8980-bad9d020b393) (Version: 2.2.0.95 - WildTangent) Hidden
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Chuzzle Deluxe (HKLM-x32\...\WTA-5f9bb81f-62f0-4ab2-94cf-5ccddad39ac2) (Version: 2.2.0.95 - WildTangent) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.8.50 - Conexant)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eBay Worldwide (HKLM-x32\...\{D3E5A972-9A15-427D-AE78-8181A5FD943C}) (Version: 2.2.0409 - OEM)
FATE (HKLM-x32\...\WTA-e1402ea3-667d-4655-93bc-ba9dbd84c1f1) (Version: 2.2.0.97 - WildTangent) Hidden
Final Drive: Nitro (HKLM-x32\...\WTA-08cdd713-2f79-4743-99ea-6ce956ac9daa) (Version: 2.2.0.95 - WildTangent) Hidden
Fotogalerija Windows Live (HKLM-x32\...\{E59969EA-3B5B-4B24-8B94-43842A7FBFE9}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria fotogràfica del Windows Live (HKLM-x32\...\{4736B0ED-F6A1-48EC-A1B7-C053027648F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria fotografii usługi Windows Live (HKLM-x32\...\{CB3F59BB-7858-41A1-A7EA-4B8A6FC7D431}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie foto Windows Live (HKLM-x32\...\{CB66242D-12B1-4494-82D2-6F53A7E024A3}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Insaniquarium Deluxe (HKLM-x32\...\WTA-7ac95f9c-fa08-4b83-82fd-eab58066e3cb) (Version: 2.2.0.97 - WildTangent) Hidden
Jewel Match 3 (HKLM-x32\...\WTA-1f9f88c8-a1e0-47cf-842a-9bcb9f490513) (Version: 2.2.0.97 - WildTangent) Hidden
Jewel Quest Solitaire (HKLM-x32\...\WTA-93f0da34-c288-45f3-84f8-ddeac4359a40) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 5.1.7 - Acer Inc.)
McAfee Internet Security Suite (HKLM-x32\...\MSC) (Version: 11.0.543 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.25 - Egis Technology Inc.) Hidden
MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.25 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15 - Egis Technology Inc.)
newsXpresso (HKLM-x32\...\{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}) (Version: 1.0.0.40 - esobi Inc.) Hidden
newsXpresso (HKLM-x32\...\InstallShield_{613C0AC5-3A67-4B94-8B13-9176AD83F5BF}) (Version: 1.0.0.40 - esobi Inc.)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Penguins! (HKLM-x32\...\WTA-bdce4172-15df-4345-83cf-adda6b4462aa) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-2e1adb8f-20af-4230-af67-5103f93e3a33) (Version: 2.2.0.95 - WildTangent) Hidden
Poczta usługi Windows Live (HKLM-x32\...\{64376910-1860-4CEF-8B34-AA5D205FC5F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Podstawowe programy Windows Live (HKLM-x32\...\{7A9D47BA-6D50-4087-866F-0800D8B89383}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Polar Bowler (HKLM-x32\...\WTA-63b19d78-ea6b-4fc1-9344-882d212bb857) (Version: 2.2.0.97 - WildTangent) Hidden
Pošta Windows Live (HKLM-x32\...\{7BA19818-F717-4DFB-BC11-FAF17B2B8AEE}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Raccolta foto di Windows Live (HKLM-x32\...\{ED16B700-D91F-44B0-867C-7EB5253CA38D}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30127 - Realtek Semiconductor Corp.)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Skip-Bo - Castaway Caper (HKLM-x32\...\WTA-c9400b3c-5251-4c9b-ae58-84dd41b28c76) (Version: 2.2.0.95 - WildTangent) Hidden
Skype™ 5.3 (HKLM-x32\...\{5335DADB-34BA-4AE8-A519-648D78498846}) (Version: 5.3.116 - Skype Technologies S.A.)
Slingo Deluxe (HKLM-x32\...\WTA-a7ba5e23-dafd-4a5e-b175-eca9ffff8e3f) (Version: 2.2.0.95 - WildTangent) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.9.0 - Synaptics Incorporated)
Torchlight (HKLM-x32\...\WTA-889cf06f-9bd5-4ae5-89d9-999cc746d06c) (Version: 2.2.0.97 - WildTangent) Hidden
Tradewinds Legends (HKLM-x32\...\WTA-18a6c796-90d8-41f3-bdfb-ebcda07ecc1a) (Version: 2.2.0.95 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-be90d85e-0f51-4375-ad6e-363bbc8bf185) (Version: 2.2.0.97 - WildTangent) Hidden
Wedding Dash (HKLM-x32\...\WTA-9721ab10-2044-4d77-bf0c-46e01c89c035) (Version: 2.2.0.95 - WildTangent) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3503 - Acer Incorporated)
WildTangent Games App (Acer Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.5.14 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Zuma Deluxe (HKLM-x32\...\WTA-b67850e8-df38-4357-b6a4-0eeabc2a69cc) (Version: 2.2.0.95 - WildTangent) Hidden
Συλλογή φωτογραφιών του Windows Live (HKLM-x32\...\{C00C2A91-6CB3-483F-80B3-2958E29468F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Основные компоненты Windows Live (HKLM-x32\...\{E83DC314-C926-4214-AD58-147691D6FE9F}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Почта Windows Live (HKLM-x32\...\{B63F0CE3-CCD0-490A-9A9C-E1A3B3A17137}) (Version: 15.4.3502.0922 - Корпорация Майкрософт) Hidden
Фотоальбом Windows Live (HKLM-x32\...\{77F69CA1-E53D-4D77-8BA3-FA07606CC851}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Фотогалерия на Windows Live (HKLM-x32\...\{4444F27C-B1A8-464E-9486-4C37BAB39A09}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
גלריית התמונות של Windows Live (HKLM-x32\...\{CE929F09-3853-4180-BD90-30764BFF7136}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
بريد Windows Live (HKLM-x32\...\{0A4C4B29-5A9D-4910-A13C-B920D5758744}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
معرض صور Windows Live (HKLM-x32\...\{FBCA06D2-4642-4F33-B20A-A7AB3F0D2E69}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 73%
Total physical RAM: 3818.9 MB
Available physical RAM: 1030.38 MB
Total Virtual: 7636 MB
Available Virtual: 5025.12 MB

 

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:284.99 GB) (Free:256.31 GB) NTFS

 

========================= Users: ========================================

User accounts for \\JOHN-ASPIRE-ONE

Administrator

            Guest                    John                    

 

**** End of log ****

 

http://speccy.piriform.com/results/4RPDLqTk3jSWpZEIBboM3UF


Edited by hamluis, 14 February 2016 - 08:45 AM.


#4 hamluis

hamluis

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  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:49 AM

Posted 14 February 2016 - 09:19 AM

System reflects Win 7 install date of 13 Feb 2016.

 

Are you saying that you cannot access Windows Update and get proper installation of critical updates?

 

I suggest that download/install IE 11, 64-bit, then try to update via Windows Update.

 

https://www.microsoft.com/en-us/download/internet-explorer.aspx

 

The Windows Update site may have problems periodically...the only suggestion that I find that works is to try again later or the next day.

 

Louis



#5 bondquest

bondquest
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Posted 14 February 2016 - 12:02 PM

Thanks for the reply.

 

I found this on the forum earlier http://www.bleepingcomputer.com/forums/t/603338/reinstall-win-7-x64-will-not-update/

 

I've tried everything on it, but no luck so far.

 

I wouldn't be surprised if it was something Microsoft have done, since Windows 10 was introduced.

 

I'll try letting Windows Update run for a very long time, and see what happens.



#6 Niweg

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Posted 14 February 2016 - 01:22 PM

 Windows Update can run for a very long time in Windows 7 if it hasn't been run recently.  I just tried it on my 5 year old Toshiba yesterday, and it took over 30 minutes.  I don't know how long you let it run, but if less than 45 minutes, that could be your problem.  I suspect that AMD C60 CPU you have is slower than the I5-2430M (2.4 GHz) one I have in my Toshiba too.

 

 Since you restored Windows 7 to factory settings, there will be an extremely large number of updates when you run Windows Update.  If you try to do them all at a time, it will run and run, then fail.  So in that case you have to do 40 or 50 at a time.  It's a time consuming pain, but that's what you have to do to get it to work unfortunately.  This is the voice of experience!   :flame:

 

 I take it that when the Windows 10 install failed, it left Windows 7 intact, right?  I don't recommend updating notebooks and laptops to Windows 10 because most of the parts are proprietary, and in too many cases you end up with driver problems, especially with touchpads and WiFi adapters. 

 

 Before I make major changes I always make full system backups to an external hard drive.  That way when Murphy inevitably strikes, I can get back to where I started in 30 minutes or less.  

 

 Good luck.


Edited by Niweg, 14 February 2016 - 01:32 PM.

Make regular full system backups or you'll be sorry sooner or later.


#7 bondquest

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Posted 14 February 2016 - 01:49 PM

I ran the System Update Readiness Tool, and it ran for over an hour before it found Hotfix for Windows (KB947821).

 

I tried to install this, but it got to about 95%, and has been like that for over an hour.

 

Don't worry I haven't set it to install all updates, I've got it set to download and I'll select (should it ever get that far).



#8 bondquest

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Posted 16 February 2016 - 03:06 PM

Good news (for me), it's all done.

 

I ran Windows Update from last thing Sunday night, until when I got home from work Monday evening. When I checked, there were 196 recommended updates waiting, plus 5 optional, downloaded and waiting to install.

 

I installed them in batches, based on their release dates, about 25 to 30 at a time. After I'd done that it picked around 25 more, and I've installed them.

 

Touch wood, everything seems to be OK. Now I'll just uninstall the unwanted programs, and install my favourites.

 

Whether it'll run any faster than it did before I started all this, who knows. Let's hope so.

 

The key to the update issues seems to be just let it run, potentially for over a day.

 

Thanks to the people who read this thread, and took time to respond.

 

Has anybody got any thoughts on whether to install optional updates, or just leave them?



#9 hamluis

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Posted 16 February 2016 - 05:17 PM

Do NOT install optional updates.  They are optional for a reason...meaning that they are NOT necessary.

 

If you can routinely install all CRITICAL updates, you will be doing just fine :).

 

Louis



#10 InsufficientFunds

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Posted 16 February 2016 - 09:58 PM

Optional updates CAN be important such as driver downloads for drivers which Windows does monitor, such as an external hard drive installation. These updates are also important, so you must read them carefully and understand each of their descriptions prior to installing them.

 

All optional updates are not necessary, optional updates must be carefully installed.


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#11 jcgriff2

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Posted 17 February 2016 - 12:26 AM

I would opt to install ALL Windows Updates, optional or not.

 

Be sure that you run the McAfee Removal Tool (MRT) to successfully get rid of it (boot + kernel mode drivers) - http://support.eset.com/kb146/?locale=en_US

 

MRT direct download - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

Good luck with your new system. Very, very smart idea to reinstall Windows when you obtain a computer from another.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 17 February 2016 - 12:49 AM.

Microsoft MVP 2009-2015

#12 InsufficientFunds

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Posted 17 February 2016 - 12:41 AM

I would opt to install ALL Windows Updates, optional or not.

 

Be sure that you run the McAfee Removal Tool to successfully get rid of it - http://support.eset.com/kb146/?locale=en_US

 

Good luck with your new system. Very, very smart idea to reinstall Windows when you obtain a computer from another.

 

Regards. . .

 

jcgriff2

 

I would argue against performing the "all (optional) Windows updates" specifically because not everyone would like Bing Desktop and Silverlight accumulating resources that can be put to use elsewhere in to use.


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#13 jcgriff2

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Posted 17 February 2016 - 12:52 AM

Very good point about Bing & Silverlight - I forgot about those.

 

I agree with InsufficientFunds - look over the optional updates before installing. I myself "hid" the Bing update.

 

Regards. . .

 

jcgriff2


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#14 InsufficientFunds

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Posted 17 February 2016 - 12:56 AM

Very good point about Bing & Silverlight - I forgot about those.

 

I agree with InsufficientFunds - look over the optional updates before installing. I myself "hid" the Bing update.

 

Regards. . .

 

jcgriff2

 

No problem, I had to point that out because well, I hate them. :hysterical: 

 

OP, this is how you do what he said about hiding updates:

 

g1aGlbt.png

 

I also PM'd you about something important jcgriff2.


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#15 Union_Thug

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Posted 17 February 2016 - 12:57 AM

I would opt to install ALL Windows Updates, optional or not.

 


jcgriff2

 

+1 FWIW. Others may be of a differing opinion but I'm with jcgriff2's thinking...with a few exceptions. I personally have Skype & 25 others hidden...

hidden_zpsrmftjstt.jpg


Edited by Union_Thug, 17 February 2016 - 01:31 PM.





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