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ntoskrnl.exe DRIVER_POWER_STATE_FAILURE


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#1 singularitypowered

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Posted 13 February 2016 - 06:36 PM

My Alienware 15 has been crashing a lot recently. Sometimes I get a BSOD while sometimes it just goes to the shutdown screen. This happens while unplugged and plugged in, and happens sometimes within 1-10 minutes of each other and sometimes takes hours between crashes. With BlueScreenViewer I saw that ntoskrnl.exe was the issue with the code of "DRIVER_POWER_STATE_FAILURE". I do not know what system information I should post here, so I'll leave it at that for now.

 

Thank you in advance :)



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#2 jcgriff2

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Posted 14 February 2016 - 03:54 AM

Hi. . .

 

BlueScreenView will almost always list ntoskrnl.exe as the probable cause.  It is never the cause as it is the Windows NT Kernel. It is listed merely as a default of sorts.

 

Please run the BSOD Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Regards. . .

 

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#3 singularitypowered

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Posted 15 February 2016 - 05:49 PM

The PERFMON System Health Report did not work. After typing 'perfmon /report' into the admin command prompt, a window showed saying that an error has occurred. "The operator or administrator has refused the request." I am on the admin account and was using the admin command prompt.

 

 

- Windows 8.1

- x64

- Windows 8.1

- OEM

- Around a year

- I have never reinstalled the OS

 

- Intel® Core™ i7-4720HQ CPU @ 2.60 GHz

- NVIDIA GeForce GTX 980M

 

- Dell, Alienware

- I could not find the number on the bottom of the laptop, but it is a Alienware 17 R2 Laptop. (Not an Alienware 15, oops.)

 

- Laptop

Attached Files


Edited by singularitypowered, 15 February 2016 - 06:10 PM.


#4 usasma

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Posted 16 February 2016 - 07:20 AM

ntoskrnl.exe (also seen as ntkrnlpa.exe, ntkrnlmp.exe, or ntkrpamp.exe) is the kernel (core) of the Windows operating system.  It is protected by security features and the Windows System File Checker.  As such, if this file was to blame, you'd be experiencing many more problems other than the occasional BSOD.

In most cases this file is blamed because another file (typically a 3rd party driver) has corrupted the memory space that ntoskrnl.exe considers as it's own.  When this happens, ntoskrnl.exe typically finds unknown data (from the 3rd party driver) in it's memory space.  At this point the OS panics and throws a BSOD to prevent damage to the system.

More info here:  https://en.wikipedia.org/wiki/Ntoskrnl.exe

Your UEFI/BIOS (version A02) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 168 Windows Update hotfixes installed.  Most systems have 180 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

This device is disabled in Device Manager:

 

Qualcomm Atheros QCA61x4 Bluetooth 4.0    USB\VID_0CF3&PID_3004\5&15324373&0&9    This device is disabled.

Did you deliberately disable it?  If so, why?

Regardless of the reason, please:

- re-enable the device

- update it's drivers

- then, if you would like, feel free to disable it again.

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

IMO there is a conflict between BitDefender and MalwareBytes.  AFAIK, it's mostly with the 2016 version, but I'd suggest checking your system also.
To do this, just prevent MalwareBytes from loading with Windows and see if that helps.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.
**************************Thu Jan 28 21:43:10.385 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012816-30703-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
System Uptime: 0 days 0:03:39.553
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
BugCheck 9F, {3, ffffe00034bc0880, ffffd0002fe6c960, ffffe00034bdcb40}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00034bc0880, Physical Device Object of the stack
Arg3: ffffd0002fe6c960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00034bdcb40, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2598
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 17 R2
  Baseboard Product             [String Not Specified]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 28 20:50:51.428 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012816-32156-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
System Uptime: 0 days 0:08:11.600
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
BugCheck 9F, {3, ffffe000bf3f3880, fffff8017b88e960, ffffe000c4e365f0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000bf3f3880, Physical Device Object of the stack
Arg3: fffff8017b88e960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000c4e365f0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2599
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 17 R2
  Baseboard Product             [String Not Specified]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 22 16:51:53.667 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012216-31953-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
System Uptime: 41 days 22:10:34.232
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
BugCheck 9F, {3, ffffe0001f7cc060, ffffd000bb26c960, ffffe00024b98010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0001f7cc060, Physical Device Object of the stack
Arg3: ffffd000bb26c960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00024b98010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2598
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 17 R2
  Baseboard Product             [String Not Specified]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Thu Jan 28 21:43:10.385 2016 (UTC - 5:00)**************************
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
bdvedisk.sys                Thu Sep 27 09:37:29 2012 (50645699)
bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
vdrvroot.sys                Thu Aug 22 07:38:49 2013 (5215F849)
RtsPer.sys                  Fri Feb 21 02:35:56 2014 (530701DC)
e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
bwcW8x64.sys                Thu Sep 11 15:43:49 2014 (5411FB75)
Qcamainx64.sys              Mon Sep 15 19:17:37 2014 (54177391)
btfilter.sys                Mon Sep 15 19:30:21 2014 (5417768D)
dptf_acpi.sys               Thu Sep 18 14:32:41 2014 (541B2549)
dptf_cpu.sys                Thu Sep 18 14:32:42 2014 (541B254A)
esif_lf.sys                 Thu Sep 18 14:32:55 2014 (541B2557)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
igdkmd64.sys                Thu Oct  9 12:59:58 2014 (5436BF0E)
kxdiskprot.sys              Thu Oct  9 20:38:55 2014 (54372A9F)
kiox_ff_driver.sys          Thu Oct  9 20:38:55 2014 (54372A9F)
SynTP.sys                   Thu Nov  6 04:24:39 2014 (545B3E57)
Smb_driver_Intel.sys        Thu Nov  6 04:26:36 2014 (545B3ECC)
bdfndisf6.sys               Mon Dec 15 09:59:47 2014 (548EF763)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
avchv.sys                   Tue May 12 08:14:18 2015 (5551EE9A)
avc3.sys                    Tue May 12 08:14:53 2015 (5551EEBD)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
cthda.sys                   Mon Jul 20 23:52:42 2015 (55ADC20A)
nvlddmkm.sys                Fri Aug  7 12:34:37 2015 (55C4DE1D)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
NvStreamKms.sys             Fri Sep 18 01:02:24 2015 (55FB9AE0)
VBoxNetLwf.sys              Tue Nov 10 11:56:18 2015 (564221B2)
VBoxUSBMon.sys              Tue Nov 10 11:56:18 2015 (564221B2)
VBoxNetAdp6.sys             Tue Nov 10 11:56:18 2015 (564221B2)
VBoxDrv.sys                 Tue Nov 10 11:56:47 2015 (564221CF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 28 20:50:51.428 2016 (UTC - 5:00)**************************
qhaoc.sys                   Tue Oct 14 09:48:08 2014 (543D2998)
nvlddmkm.sys                Wed Jul 22 20:15:54 2015 (55B0323A)
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
vdrvroot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=Qcamainx64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=kxdiskprot.sys
http://www.carrona.org/drivers/driver.php?id=kiox_ff_driver.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
qhaoc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 17 February 2016 - 06:15 AM

It's been pointed out to me that:

 

For info, the blocked IRP in these 0x9f (0x3,,,) dumps (according to bugcheck - parm4) is NVIDIA video

I verified that it does occur in 2 of the 3 memory dumps (the newest one is the one that doesn't have it).

I'd suggest:

- download a fresh set of video drivers

- uninstall the current video drivers (using Control Panel...Programs and Features)

- install the freshly downloaded drivers.

- monitor for further BSOD's


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 singularitypowered

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Posted 09 March 2016 - 08:07 PM

Sorry for the very very late reply, I feel bad since you put work into helping me out.

I have been told before to update my BIOS, but I don't know how to go about doing this since the computer crashes a lot and I do not want to brick it.
Is there a way to update your BIOS from the setup menu, or should I do this in safe mode?

I am not sure about it being malwarebytes and bitdefender conflicting since I've had them both for a while, but I do remember recently updating bitdefender around the time the crashes started to happen.

I'm pretty sure that I disabled the bluetooth driver because of hearing that it could have been causing the crashes, I'll enable it again.

Afterburner was installed after the crashes were happening for troubleshooting purpouses, but I'll uninstall it.

I'll try getting different versions of the NVIDIA driver, even though it is the newest version.

EDIT: It's not the Anti-Virus programs, crashes persisted after uninstalling them.

Edited by singularitypowered, 09 March 2016 - 09:38 PM.


#7 usasma

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Posted 11 March 2016 - 05:29 AM

If you're afraid of the system crashing while you update the BIOS - then it should be the last thing that you do.

I'm not aware of any way to update the Alienware BIOS/UEFI during setup - but the Alienware support site may have some suggestions.

 

Please don't re-install any of the things that you've uninstalled - until the problem has been fixed.
This way we won't introduce any uncertainties into the troubleshooting.

 

Let us know about the different nVidia drivers and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 singularitypowered

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Posted 11 March 2016 - 04:58 PM

I recently did a factory reset on my computer. All the original drivers are now on the laptop. Sorry if this messes with the troubleshooting, I needed to know if it was programs on the computer doing anything.

Even after the factory restore the laptop still crashes like before, so I'm thinking it's hardware, sadly.

The current NVIDIA driver is NVIDI GeForce GTX 980M



#9 usasma

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Posted 13 March 2016 - 02:43 PM

It's not a problem that you reset the system - and frankly that helps rule out Windows as a possible cause (this presumes that you reset the system and didn't add a bunch of stuff immediately).
If the system is relatively pristine and it still crashes, then the most likely cause is a hardware issue.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

But, it's awfully odd for a system that's throwing STOP 0x9Fs to be caused by hardware.

There are some errors that are primarily hardware (STOP 0x124, 0x7A, 0x7E, etc) but even those are not 100% hardware caused.

Have you run Driver Verifier as I asked for earlier?  If not, please run it now to see what happens - it may show us an incompatible driver or a another possible software cause (corrupt drivers, malware, etc).

Here's the link on how to do it:  http://www.carrona.org/verifier.html

 

Do you have a spare video card that you can try (because the blocked IRP is related to your video)?

If not, you may want to start thinking about purchasing one from a shop that will let you return it if it's not needed (that way you could get your money back).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 singularitypowered

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Posted 19 March 2016 - 03:53 AM

Strangely, I cannot get the computer to crash with Driver Verifier running. Of all the times I've run Driver Verifier it has never crashed with it on. Could there be a reason for this or is it just lucky/unlucky? 



#11 usasma

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Posted 19 March 2016 - 05:49 PM

Whether verifier crashes or not depends on several things:

- the settings that you use

- if there's a faulty driver - or if it's another problem.

 

If you use my instructions for Driver Verifier, it only tests the 3rd party drivers (non Microsoft).

If it doesn't crash then, it's because none of the 3rd party drivers crash when stressed by Driver Verifier.

This means 2 things:

- the 3rd party drivers aren't to blame, and are presumably OK

- the errors must then be caused by either Windows drivers or hardware.

 

So, the first step here is to ensure that you have all available Windows Updates and that you are not having errors when attempting to update or when attempting to install the updates.

If the updates are OK, then the next step is to try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Let us know the results and we'll move on from there.

 

Just FYI - if the hardware diagnostics pass everything, then there's a decision point here.

You have to decide aout reinstalling Windows "clean" in order to rule out Windows problems.

As this will wipe out everything, you'll have to backup your stuff before reinstalling Windows.

 

What will happen after the clean install is that either Windows will work without problems or it won't.

If it works without problems, then it was your Windows installation that was at fault.

If it doesn't work without problems, then it's most likely an untested hardware component that's borked (it can also be compatibility issues).


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