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Total System Crash on launching certain Video Games


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#1 Stavinill

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Posted 12 February 2016 - 10:43 PM

Hello, I've been dealing with this issue for roughly 2 months now, my computer completely crashes, (Screen freezes on the last thing I saw before the crash, cannot even turn on/off num or caps lock with my keyboard, mouse is completely unresponsive, ctrl alt del does nothing, just a total crash, totally unresponsive). 

This occurs any time I'm attempting to launch a game, most MMOs, Star wars battlefront, everything, they all occur after login before I would actually see the gameplay, (after i input username and password and hit play, before character or environment loads) 

What has me stumped is that this does not occur when I launch fallout 4, Guild wars 2, League of Legends (Other fairly intensive games) It only occurs with CERTAIN games. 

I've done everything I can think of, I've tested my HDD with seagate tools, ive ran furmark, heaven benchmark, ive tested my CPU with hotcpu tester, ive tested my GPU, ive tested my RAM, ive changed setting after setting in my AMD control center, from overclocking my GPU to underclocking my GPU to messing with CPU power settings, any test you can think of, ive most likely done it. My drivers are all up to date and ive even attempted rolling back my drivers to a previous version and nothing changes, the games are of course up to date, AND this issue has followed me from Windows 7 to Windows 10, (I changed to windows 10 from 7 in an attempt to fix this and the problem still occurs) I'm at my wits end, i've poured probably a hundred hours into trying to fix this problem and nothing works. 

Here is my setup:

AMD Radeon HD 7900 Series - VGA SAPPHIRE 100352-2L HD7950 3G R

Radeon Software Version 16.1.1 

 

Windows Version Windows 10 

 

AMD FX 8150 Eight-Core Processor

 

Mushkin 996769R 4Gx4 = 16GB(NOTE FOR THIS: For some reason i should have 16GB of random access memory, my Control Center is telling me I only have 12 GB available, is this something that could be important?)

 

MB ASUS M5A99X EVO 990X R

 

HD 1T ST SAT6.0 32MB ST31000524AS 7200 RPM 3.5"

 

Once again I've tried everything I can think of, i'm desperate, Help me bleepingcomputer community, you're my only hope!

 

Thanks, Stav

 

 

 

 



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#2 usasma

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Posted 13 February 2016 - 08:44 AM

Wait until the next crash, and then restart to generate these reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Stavinill

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Posted 13 February 2016 - 05:06 PM

I believe these are the two you were looking for, also there is no temperature fluctuation before the crash and i'm unable to tell if theres one after due to the system becoming unresponsive, completely frozen. I've made sure of this 2-3 times as i'm able to duplicate the crash whenever I want by simply logging into a game. Thank You very much for taking the time to help me, it's truly appreciated, hopefully the 2 logs that i've provided below shed some light on this. :)

 

EDIT!: I've just realized that I never provided my type of PSU in my original post, not sure if it matters but any information may help, 

I'm running a 1000W Silent Pro Gold PSU by Cooler Master

 

Also! After the crash, every single time, after everything becomes unresponsive, my fans speed up, not a minor speed-up either, a dramatic increase in fan speed, sounds like an Airplane taking off haha. Not sure if this helps or not but i'm trying to provide what I can.

 

Thanks Again! 

Attached Files


Edited by Stavinill, 13 February 2016 - 05:09 PM.


#4 usasma

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Posted 14 February 2016 - 06:07 AM

The best thing right now would be to figure out which fans speed up.

Can you open the case, make the system freeze, and visually see/hear which fans are speeding up? (DO NOT TOUCH ANYTHING INSIDE THE CASE when doing this - you could get shocked/burned!)

 

Admin Event Log:

- Printer errors just before shutdowns.  Please uninstall the printer software and disconnect the printer to see if that helps

- Curse client errors, usually just before printer errors.  Please uninstall Curse client (temporarily) and see if that helps.

- disk controller errors.  Please run these free diagnostics:  http://www.carrona.org/hddiag.html

I'd suggest running the Seatools for DOS test as it'll also check the controller.  You'll have to run a separate test for the SSD.

- To stop Media Center tasks from running (and then failing) delete this registry key (as with any deletion, backup the key first):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Media Center

Once you've deleted the above registry key do the following:
- Go to the Windows\System32\Tasks\Microsoft\Windows folder and delete the Media Center folder (as with any deletion, backup the folder first).
- Then delete the Task Scheduler Library...Microsoft...Windows...Media Center task folder within the Task Scheduler (I don't think that you can back this up, but you can export the tasks individually).
 

BSOD Inspector report:

 

Your UEFI/BIOS (version 1208) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

Lot's of STOP 0x117 and 0x141 video errors in the WER section of the MSINFO32 report.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

It looks like you may have a wireless USB wifi device installed, but it doesn't show up as connected.

Please ensure that the software for this device is removed (and that the device remains disconnected while we're troubleshooting).

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


This driver is present in the memory dump:  kjgyfxej.sys

There are no results for it when searching the web.

This is either an unknown driver (unlikely) or malware (more likely).

It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Fri Feb 12 22:02:41.619 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\021216-21734-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.103.amd64fre.th2_release.160126-1819
System Uptime: 0 days 0:30:01.177
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 109, {a3a01f5a3c0e46fb, b3b72be08e8f0190, 6, 18}
BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
Arguments:
Arg1: a3a01f5a3c0e46fb, Reserved
Arg2: b3b72be08e8f0190, Reserved
Arg3: 0000000000000006, Failure type dependent information
Arg4: 0000000000000018, Type of corrupted region, can be
    0   : A generic data region
    1   : Modification of a function or .pdata
    2   : A processor IDT
    3   : A processor GDT
    4   : Type 1 process list corruption
    5   : Type 2 process list corruption
    6   : Debug routine modification
    7   : Critical MSR modification
    8   : Object type
    9   : A processor IVT
    a   : Modification of a system service function
    b   : A generic session data region
    c   : Modification of a session function or .pdata
    d   : Modification of an import table
    e   : Modification of a session import table
    f   : Ps Win32 callout modification
    10  : Debug switch routine modification
    11  : IRP allocator modification
    12  : Driver call dispatcher modification
    13  : IRP completion dispatcher modification
    14  : IRP deallocator modification
    15  : A processor control register
    16  : Critical floating point control register modification
    17  : Local APIC modification
    18  : Kernel notification callout modification
    19  : Loaded module list modification
    1a  : Type 3 process list corruption
    1b  : Type 4 process list corruption
    1c  : Driver object corruption
    1d  : Executive callback object modification
    1e  : Modification of module padding
    1f  : Modification of a protected process
    20  : A generic data region
    21  : A page hash mismatch
    22  : A session page hash mismatch
    23  : Load config directory modification
    24  : Inverted function table modification
    25  : Session configuration modification
    102 : Modification of win32k.sys
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  BAD_STACK_0x109
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  BAD_STACK_0x109
  BIOS Version                  1208
  BIOS Release Date             04/18/2012
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99X EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Fri Feb 12 22:02:41.619 2016 (UTC - 5:00)**************************
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
RTKVHD64.sys                Tue Nov 23 05:14:08 2010 (4CEB93F0)
usbfilter.sys               Wed Dec 15 05:34:49 2010 (4D0899C9)
amd_sata.sys                Fri Mar  4 15:45:41 2011 (4D714F75)
amd_xata.sys                Fri Mar  4 15:45:44 2011 (4D714F78)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
Neo_0114.sys                Tue Feb 18 05:35:15 2014 (53033763)
VBoxUSBMon.sys              Fri May 16 08:01:15 2014 (5375FE0B)
VBoxDrv.sys                 Fri May 16 08:04:43 2014 (5375FEDB)
ngvss.sys                   Fri Jul  3 08:02:27 2015 (559679D3)
VBoxAswDrv.sys              Thu Jul  9 05:18:15 2015 (559E3C57)
aswRvrt.sys                 Thu Jul  9 06:23:23 2015 (559E4B9B)
aswHwid.sys                 Thu Jul  9 06:24:06 2015 (559E4BC6)
aswMonFlt.sys               Thu Jul  9 06:24:08 2015 (559E4BC8)
aswRdr2.sys                 Thu Jul  9 06:25:51 2015 (559E4C2F)
aswVmm.sys                  Thu Jul  9 06:59:53 2015 (559E5429)
aswStm.sys                  Thu Jul  9 07:05:19 2015 (559E556F)
kjgyfxej.sys                Tue Aug 11 13:35:18 2015 (55CA3256)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
aswSnx.sys                  Thu Oct 29 06:29:15 2015 (5631F4FB)
aswSP.sys                   Thu Oct 29 07:00:33 2015 (5631FC51)
AtihdWT6.sys                Sun Jan 17 10:05:05 2016 (569BADA1)
atikmpag.sys                Wed Feb  3 10:10:33 2016 (56B21869)
atikmdag.sys                Wed Feb  3 10:42:18 2016 (56B21FDA)
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
Neo_0114.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=ngvss.sys
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
kjgyfxej.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Stavinill

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Posted 14 February 2016 - 03:47 PM

Upon Visual inspection of my fans when i recreate the crash, it seems that the only fan to speed up at a noticeable rate is my CPU heat sink fan, my case fans seem to stay at the same speed before and after, heat sink fan is definitely noticeable, will try everything you've posted above and update my results here. Just thought i'd fill you in on which fan was speeding up as that seemed most important. 

 

Thanks Again!

 

EDIT!: I'm surprised the heat sink fan is speeding up, as just about 2 weeks ago (in an attempt to fix this problem in case it was a heat issue) I took apart the system, cleaned everything up and applied fresh thermal paste to my processor. 


Edited by Stavinill, 14 February 2016 - 03:53 PM.


#6 usasma

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Posted 16 February 2016 - 06:27 AM

As you are able to reproduce the crash, open up the temperature monitor program and leave it on top of all else on the screen.

Then make the system crash and keep your eyes on the CPU temps.

Let us know what they are (anything over 80ºC is suspect).

 

Beyond that, we're getting out of my area of expertise.

I'd suggest posting over in the Internal Hardware forums for help with the fan speeding up:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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