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Laptop has internet performance issues


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4 replies to this topic

#1 pkwebb

pkwebb

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Posted 12 February 2016 - 06:27 PM

Have a older Tosihiba laptop and has several  internet performance issues.

 

1. long load time on pages (IE or chrome)

2, waiting for page to respond.

3. IE crashing or having to reset the page.

4. generally slow.

 

This issues have only appeared in the last couple of months and appear to be getting  worse.

Have a new laptop on the same network but does not have any internet issues.

 

I have done the following in attempt to fix the problem:

1.  various anti-malware (mal-aware, adware, CCleaner) and did not find anything. 

2. Changed anti-virus from AVG to bit definder. no change.

3. Increased RAM from 4 MB to 8 MB.

 

 

Here is the Speccy snapshot:http://speccy.piriform.com/results/8RriWsBYeYIYsCIDCyb0wM3

 

Thanks in advance,

Paul



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#2 hamluis

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Posted 12 February 2016 - 06:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Louis


#3 pkwebb

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Posted 12 February 2016 - 08:15 PM

Thanks for the quick reponse.

Here is the requested log:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Webb_laptop (administrator) on 12-02-2016 at 20:13:06
Running from "C:\Users\Webb_laptop\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XSRFOHGF"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite C655D Manufacturer: TOSHIBA

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (02/11/2016 08:33:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

 

Error: (02/11/2016 08:33:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

 

Error: (02/11/2016 08:33:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

 

Error: (02/10/2016 08:08:27 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: ReachFramework, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020

 

Error: (02/08/2016 09:41:24 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
Operation:     Instantiating VSS server

 

Error: (02/08/2016 09:41:24 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.
This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.  The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered
Operation:     Instantiating VSS server

 

Error: (02/08/2016 08:58:37 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x000002f4,SYSTEM\CurrentControlSet\Services\VSS\Diag\VssvcPublisher,0,REG_BINARY,000000000190F140.72).  hr = 0x80070005, Access is denied.
.

Error: (02/08/2016 08:58:37 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x000002f4,(null),0,REG_BINARY,0000000007A6E0A0.72).  hr = 0x80070005, Access is denied.
Operation:     BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {45538e72-6387-4310-852f-3bc0c68ad7d0}

 

Error: (02/08/2016 08:58:37 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x00000708,(null),0,REG_BINARY,000000000352E260.72).  hr = 0x80070005, Access is denied.
Operation:
   BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Name: WMI Writer
   Writer Instance ID: {d79dffdc-a3da-443e-9b6a-84a68e746baa}

 

Error: (02/08/2016 08:58:37 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine RegSetValueExW(0x0000019c,SYSTEM\CurrentControlSet\Services\VSS\Diag\Registry Writer,0,REG_BINARY,0000000001E2EDA0.72).  hr = 0x80070005, Access is denied.
Operation:
   BackupShutdown Event

Context:
   Execution Context: Writer
   Writer Class Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Name: Registry Writer
   Writer Instance ID: {27aacd69-960a-452d-9464-51688762c46c}

 

System errors:
=============
Error: (02/12/2016 04:57:07 AM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (02/12/2016 04:57:07 AM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (02/12/2016 04:57:07 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070422

 

Error: (02/11/2016 10:46:08 PM) (Source: Service Control Manager) (User: )
Description: The bdfwfpf service failed to start due to the following error: %%2

 

Error: (02/11/2016 10:40:26 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (02/11/2016 10:40:26 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (02/11/2016 10:22:31 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (02/11/2016 10:22:30 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (02/11/2016 10:20:01 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (02/11/2016 10:20:01 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Microsoft Office Sessions:
=========================
Error: (12/23/2011 11:15:38 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 628 seconds with 60 seconds of active time.  This session ended with a crash.

 

Error: (12/21/2011 01:09:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 630 seconds with 60 seconds of active time.  This session ended with a crash.

 

Error: (12/07/2011 05:27:13 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 48 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (09/14/2011 04:00:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 628 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (01/05/2011 09:10:34 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 44 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (01/05/2011 09:09:34 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6425.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 92 seconds with 60 seconds of active time.  This session ended with a crash.

 

CodeIntegrity Errors:
===================================
  Date: 2016-02-12 17:53:38.946
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-12 17:53:38.534
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-12 17:47:06.717
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-12 17:47:06.184
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-12 17:09:29.230
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-12 17:09:28.840
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-11 22:37:31.878
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-11 22:36:10.894
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-11 22:33:47.292
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-02-11 22:30:10.014
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\CX64AP75.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{BE930E38-7BB3-45B6-85B2-5251F374F844}) (Version: 6.2.2 - Hewlett-Packard) Hidden
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\{F9000000-0018-0000-0000-074957833700}) (Version: 9.01.513.58212 - ABBYY) Hidden
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.0.162 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{914F7627-B645-9895-F723-BAEAAC865E75}) (Version: 8.0.877.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.16 - Atheros Communications Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 3.6 - Auslogics Software Pty Ltd)
AVG PC TuneUp 2014 (en-US) (HKLM-x32\...\{8CD86D42-C4DD-4E40-9211-164DFFBCA4DB}) (Version: 14.0.1001.392 - AVG) Hidden
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1099 - Bitdefender)

bpd_scan_Carrier (HKLM-x32\...\{05DC79C6-4213-45D3-BE8A-50B8B7C1F0E1}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM-x32\...\{048DDE77-66D5-4335-8497-903856759B58}) (Version: 140.0.000.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM-x32\...\{ED3D79A6-B3BB-4482-B226-0B620F97258A}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.17 - Piriform)
CDDRV_Installer (HKLM\...\{0C826C5B-B131-423A-A229-C71B3CACCD6A}) (Version: 4.60 - Logitech) Hidden
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.12334.0 - Cisco Consumer Products LLC)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.49.50 - Conexant)
DesignPro 5 (HKLM-x32\...\{32821558-2C36-4FD0-A891-CA65360B0EC7}) (Version: 5.5.708 - Avery Dennison) Hidden
DesignPro 5 (HKLM-x32\...\InstallShield_{32821558-2C36-4FD0-A891-CA65360B0EC7}) (Version: 5.5.708 - Avery Dennison)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 140.0.100.000 - Hewlett-Packard) Hidden
DocX Viewer version 1.2 (HKLM-x32\...\DocX Viewer_is1) (Version: 1.2 - )
Duke Nukem 3D (HKLM-x32\...\GOGPACKDUKE3D_is1) (Version: 2.0.0.84 - GOG.com)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.3.0 - SEIKO EPSON CORPORATION)
EPSON Connect version 1.0 (HKLM-x32\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation)
Epson E-Web Print (HKLM-x32\...\{695C8469-7822-4B31-A673-5ED84815B649}) (Version: 1.17.0000 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION)
EPSON Printer Finder (HKLM-x32\...\{B8ECD0D3-AE08-4891-B6C7-32F96B75EB6C}) (Version: 1.0.0 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-3540 Series Printer Uninstall (HKLM\...\EPSON WF-3540 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
erLT (HKLM-x32\...\{A498D9EB-927B-459B-85D6-DD6EF8C2C564}) (Version: 1.20.0137 - Logitech, Inc.) Hidden
Fax (HKLM-x32\...\{9294F169-72EE-4D74-AE92-CA25F64B4FF8}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
FreeStyle Auto-Assist (HKLM-x32\...\{E882771E-1C12-4E8C-99B6-E1B58DFCCFB2}) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 48.0.2564.109 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HelpNDoc 4.5.0.497 Personal Edition (HKLM-x32\...\HelpNDoc_is1) (Version: 4.5.0.497 Personal Edition - IBE Software)
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
KhalInstallWrapper (HKLM\...\{F3F18612-7B5D-4C05-86C9-AB50F6F71727}) (Version: 2.00.0000 - Logitech) Hidden
Logitech SetPoint (HKLM-x32\...\{F29B21BD-CAA6-445F-8EF7-A7E2B9D8B14E}) (Version: 4.80 - Logitech)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.214.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4 Multi-Targeting Pack (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Help Viewer 1.1 (HKLM\...\Microsoft Help Viewer 1.1) (Version: 1.1.40219 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM-x32\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft SQL Server 2008 (64-bit) (HKLM\...\Microsoft SQL Server 10 Release) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM\...\{B40EE88B-400A-4266-A17B-E3DE64E94431}) (Version: 10.1.2731.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server System CLR Types (HKLM-x32\...\{877B76B2-F83F-4F5A-B28D-3F398641ADB6}) (Version: 10.50.1750.9 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{0826F9E4-787E-481D-83E0-BC6A57B056D5}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft Visual C# 2010 Express - ENU (HKLM-x32\...\Microsoft Visual C# 2010 Express - ENU) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.40219 (HKLM\...\{1C7C8AAF-A16D-32E8-89E5-F6D165DE0BCE}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.40219 (HKLM-x32\...\{5D9ED403-94DE-3BA0-B1D6-71F4BDA412E6}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (HKLM-x32\...\{14DD7530-CCD2-3798-B37D-3839ED6A441C}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Express Prerequisites x64 - ENU (HKLM\...\{BCA26999-EC22-3007-BB79-638913079C9A}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Service Pack 1 (HKLM-x32\...\Microsoft Visual Studio 2010 Service Pack 1) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM-x32\...\WebPost) (Version:  - )
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3 - Mozilla)
MPM (HKLM-x32\...\{B5A4C902-1636-48DB-8E38-F0DB102DDB59}) (Version: 1.00.0000 - Hewlett-Packard)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Quickbooks Financial Center (HKLM-x32\...\{3B843B38-04B1-4CE6-8888-586273E0F289}) (Version: 2.02 - TOSHIBA Corporation)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Registry Repair 4.1.0.388 (HKLM-x32\...\Registry Repair) (Version: 4.1.0.388 - Glarysoft Ltd)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.167.000 - Hewlett-Packard) Hidden
ScorpionSaver (HKLM-x32\...\{9B65F9A3-9D24-452A-B6EF-1457D65E4259}) (Version: 1.0.0.0 - Adpeak, Inc.)
Service Pack 1 for SQL Server 2008 (KB968369) (64-bit) (HKLM\...\KB968369) (Version: 10.1.2531.0 - Microsoft Corporation)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.214.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Sql Server Customer Experience Improvement Program (HKLM\...\{2F14965D-567B-4E59-ADEB-0A2CC1E3ADDF}) (Version: 10.1.2531.0 - Microsoft Corporation) Hidden
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.256.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1016 - SUPERAntiSpyware.com)
SupportSoft Assisted Service (HKLM-x32\...\{5A3F6A80-7913-475E-8B96-477A952CFA43}) (Version: 15 - SupportSoft)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.0 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.10 - TOSHIBA)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version: 1.6.07.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{8E9CEA3B-EBD1-439C-A01D-830CB39613C6}) (Version: 2.00.06 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.6 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.3.198 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.8.0 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.38 - Toshiba)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.4 for x64 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}) (Version: 1.6.06.64 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.1.40 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{073B89C3-BA88-41B5-965F-B35A88EAE838}) (Version: 2.00.03 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.3.3.64 - TOSHIBA Corporation)
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{112C23F2-C036-4D40-BED4-0CB47BF5555C}) (Version: 4.0.8080.0 - Microsoft Corporation)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.213.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)

 

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 7930.9 MB
Available physical RAM: 5565.79 MB
Total Virtual: 15860 MB
Available Virtual: 13207.81 MB

 

========================= Partitions: =====================================

1 Drive c: (TI105846W0F) (Fixed) (Total:287.63 GB) (Free:206.23 GB) NTFS

 

========================= Users: ========================================

User accounts for \\WEBB_LAPTOP-PC

Administrator            ASPNET                   Guest                   
Webb_laptop             

 

**** End of log ****


Edited by hamluis, 12 February 2016 - 08:43 PM.


#4 pkwebb

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Posted 15 February 2016 - 08:25 AM

FYI.

Uninstalled IE 11 and went back to IE 10. Same problems.

re-installed IE11. still have the same problems.

 

 



#5 hamluis

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Posted 17 February 2016 - 10:47 AM

Try a different browser...to try to determine is it's a browser problem or a system problem.  I would use Firefox.

 

Louis






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