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Computer shuts down abruptly, help me please? :(


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#1 Natabear

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Posted 12 February 2016 - 02:46 PM

My husband built this computer for me about 6 years ago and has replaced a few other parts since then, like the graphics card is about 2 years old and I just purchased a new PSU last night.  If someone is willing to give me some advice, I would greatly appreciate it.
 
My entire computer has been shutting down on me while playing The Sims 4.  I haven't really touched my computer in about a year (just had a baby boy, i've been busy), so I wasn't sure if it was just TS4 or my computer.  I thought maybe it was my power supply since it's the oldest piece (6 years now, 700w), so I purchased an EVGA 600w at BestBuy last night and installed it.  I had the same issue this morning, so I booted up Skyrim to see if it was only TS4.  It shut down on me again, and flat out would not turn back on for a few minutes.  This was new.
 
I installed HWMonitor to check the temps, and I'm not 100% how to read it but my google searches led me to believe that the CPU temps were the numbers to look at.  It sits at about 45°c, and then reached about 80°c with TS4 before shutting down.  I don't know what the skyrim temp was because it was being funky about alt tabbing.
 
I have both TS4 and Skyrim installed and running through my SSD.  Don't Starve does not cause my computer to shut down and it's installed and ran through my old HDD, but it's also less graphic intensive so I don't know if that matters.
 
Operating System - Windows 7 Home Premium 64-bit SP1
CPU - AMD Phenom II X4 965
- Deneb 45nm Technology
RAM - 8.00GB Dual-Channel DDR3 @ 573MHz (7-6-6-19)
Motherboard - ASRock 870 Extreme3 (CPUSocket) 22 °C
Graphics - ASUS VH236H (1920x1080@60Hz)
- 2048MB NVIDIA GeForce GTX 660 (EVGA) 49 °C
Storage - 111GB INTEL SSDSC2CT120A3 ATA Device (SSD)
- 465GB Maxtor 7H500F0 ATA Device (SATA) 28 °C
Optical Drives - ATAPI DVD A DH16A6L-C ATA Device
 
I've been trying to figure this out myself, but I'm feeling a bit defeated now so I'll be happy with any advice at all that I can get.  Thank youu.  ):

Edited by Natabear, 12 February 2016 - 02:57 PM.


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#2 the_patriot11

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Posted 12 February 2016 - 09:36 PM

do you have something such as CPUtemp or speedfan to monitor your temps?


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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

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#3 TechSolver

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Posted 13 February 2016 - 10:25 AM

I would say it is your graphics card getting too hot and your computer shutting down. Evidence is 80 degrees celsius is 176 degrees fahrenheit which is way too hot and it shuts down. More evidence is that less graphics intensive game "Don't Starve" doesn't shut it down. Solution is to find a way to cool the graphics card.






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