I have an asus f555l with a windows 10 operating system. Brand new computer. I downloaded a exe file 9 days ago
and suddenly the computer started slowing down. When I clicked on the windows 10 internet explorer I got a warning signal requesting me to contact the windows support team.
BSOD: dllRegisterSetting has detected the error code 0x80060402. Window's Defender Error Code: 0x80016CFA. Stop: 0x0000007B INACCESSIBLE_BOOT_DEVICE
Error Code 0x800610A3 while starting Window's Defender due to Malware Activity.
Window's Defender time out error code: 0x000B0043
Error code 0x800610A3 unauthorized access to registry dll
I called them and a technician told me that the cpu was around 72. There are so many programs running I don't know which ones to delete. He told me the operating system was infected. I tried to restart the computer using the factory settings but the computer is still slow. On top of that I get this message:
A configuration change was requested to clear this computer's TPM [Trusted Platform Module]. Warning: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys. Press F12 to Clear the TPM. Press ESC to reject this change request and continue.
I have been pressing ESC for now.
I do get pop ups. Ad block does not help
There is no malware in the system.
Edited by hamluis, 13 February 2016 - 11:24 AM.
Moved from Win 10 Spt to Am I Infected - Hamluis.