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wont boot


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24 replies to this topic

#1 lisa1967

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Posted 12 February 2016 - 11:05 AM

I have windows xp. I bought a new printer. When i disconnected the old printer and hooked up the new one, Im now unable to boot up my computer. Its a desktop. When I try to boot up it keeps saying there isnt and hard drives detected and wont let me boot up. Says to press F1 to try rebooting, but still nothing. Any suggestions? Thanks :)

 

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#2 Agouti

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Posted 12 February 2016 - 11:11 AM

Did you install the drivers for the new printer?



#3 lisa1967

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Posted 12 February 2016 - 11:26 AM

no, i didnt have a chance to. I rehooked the old printer so i could uninstall it...but i cant even get onto the computer now. I put the disk in for the new printer before i rebooted, but nothing



#4 JohnC_21

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Posted 12 February 2016 - 11:31 AM

Did you remove the CD for the printer before trying to reboot?  Is the hard drive detected in BIOS?



#5 lisa1967

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Posted 12 February 2016 - 11:33 AM

No, i think the cd was still in. I dont know anything about computers. So i have no clue what BIOS is



#6 JohnC_21

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Posted 12 February 2016 - 11:38 AM

Power on the computer and remove the Disk from the optical drive as soon as possible. If you still get the error after removing the CD while booting then turn off the computer and reboot.

 

What is the make and model of the computer?



#7 lisa1967

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Posted 12 February 2016 - 11:41 AM

I tried that. The disc has been out. I rebooted a few times and it just says the same thing. Its a Dell. Thats all i know :(

Its an older computer



#8 JohnC_21

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Posted 12 February 2016 - 11:46 AM

Tap F12 at boot. This should give you the Dell Diagnostic Menu. Run the diagnostics and do the Express test. Post back what it found.

 

If this is a Dell there should be a sticker on the side of the desktop or the bottom of the laptop. This would be labeled a Service tag. What is the number?

 

Is this a laptop or desktop?



#9 lisa1967

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Posted 12 February 2016 - 12:00 PM

It goes to boot device menu

1. normal

2. diskette drive

3. ide cd-rom device

4. system setup

5. ide drive diagnostics

6. boot to utility partition

So i clicked on number 5:

primary sata: Drive 0: No device

Secondary sata: Drive 0: No device

Primary ide: Drive 0: No device   Drive 1: No device

Secondary ide: Drive 0: HL-DT-STDVD-ROM GDR8162B--Diagnostics not supported     Drive 1: HL-DT-ST GCE-8483B Diagnostics not supported

No hard drives installed

 

 

Its a desktop. Service Tag: 67HY941



#10 JohnC_21

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Posted 12 February 2016 - 12:11 PM

It looks like your hard drive has failed. It could also be an issue with the Motherboard. At this point your best option is to remove the drive and place it in an external enclosure or use a USB adapter. Hopefully you will be able to access the drive and backup your data. If you still cannot access the drive with the adapter or enclosure you would need to use a professional data recovery service if you need data from the drive and it is not cheap. 



#11 lisa1967

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Posted 12 February 2016 - 12:15 PM

UGHH! So all this was caused just from unhooking my printer?



#12 lisa1967

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Posted 12 February 2016 - 12:17 PM

What is an external enclosure? Or a USB adapter? Where to I get them? Are they expensive? :(



#13 JohnC_21

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Posted 12 February 2016 - 12:33 PM

This is an external enclosure. It would depend on if your hard drive is 3.5" or 2.5".  Also if the drive is SATA or IDE. From your post it is most likely IDE. 

 

You need to make sure which you have. A SATA drive will have a red or grey cable from the motherboard to the drive. An IDE drive will have a grey flat cable. The drive on the left is IDE.

 

SATA-IDE.jpg

 

If this is a desktop you probably have a 3.5 drive vs 2.5. A laptop would be 2.5

 

hd-25-35.jpg

 

The size and format, IDE or SATA depends on what USB enclosure you get.

 

Here is an example of a 3.5 IDE enclosure and here is an example of a SATA enclosure for a 2.5 drive. Here is a USB adapter that can be used for IDE,SATA, 3.5, and 2.5 drives. I would recommend you have somebody with computer experience help you do this.



#14 lisa1967

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Posted 12 February 2016 - 12:36 PM

How do i get to the hard drive?



#15 JohnC_21

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Posted 12 February 2016 - 12:42 PM

Is this a desktop or laptop? Look on the back if a desktop. There should be a sticker for a model number. If a laptop, the model number should be on a sticker on the bottom or in the battery compartment. Did you find a service tag number on the computer?

 

http://www.dell.com/support/article/us/en/04/SLN298441

 

Unhooking the printer should not have caused the problem. It may be just a coincidence.


Edited by JohnC_21, 12 February 2016 - 12:43 PM.





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