Two other programs I often recommend to scan for adware and malware are Eset Online Scanner and Junkware Removal Tool.
Clean up the comp first using CCleaner. You can also use CCleaner Tools to examine what is starting up in Windows and browsers
and in Tasks.
If those suggestions don't work to solve the problem then have your friend to start a Topic in the Malware Removal Forum.
Use these instructions:
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
DO NOT bump your new topic. Wait for a response from one of the Team Members.
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