Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC freezes with buzzing noise


  • Please log in to reply
5 replies to this topic

#1 Dirkgently

Dirkgently

  • Members
  • 3 posts
  • OFFLINE
  •  

Posted 12 February 2016 - 08:05 AM

Hi all,

 

I have been having a problem with my PC for some time now. The display regularly freezes and it is usually accompanied by a loud buzzing through the speakers.

This usually (95% or so of the time) happens when I am gaming, most notably playing XCom 2, Endless Legend and World of Warcraft. other "simple" games like FTL and similar don't seem to generate these hangups.

I am happy to change the defective component, assuming there is one, but I don't really know which is the most likely candidate.

I have tried GPU benchmarking programs to stress-test the GPU, but it seems to cope without any problems.

The temperatures were running pretty high this summer, I live in Cyprus and the GPU and CPUs hit 85 degrees C on occasion.

I will list my speccs below and try to video the next time it freezes.

When it freezes I have to press the reset button to hard rester the PC and then occasionally I have bootup issues. Not sure if that is related to the hardware issue or just because I am having to restart the PC in that way.

I have recently upgraded to Win10 and moved my OS onto an SSD. I installed Win7 from fresh and then upgraded to Win10 on the newly formatted SSD

Using MSI afterburner and turning the fan speeds to maximum seems to make the freezes occur less often, but not by a huge amount.

 

SPECCS: 

Motherboard: Gigabyte P55-US3L

CPU: Intel Core i5 750 @ 2.67GHz

RAM: Generic 2x 2Gb DDR3 @ 666MHz

GPU: 2Gb ATI Radeon HD 7870 not overclocked

Sotrage: 1x 232Gb Samsung 850 SSD, 1x 465Gb Maxtor HDD, 1x 931Gb WD HDD

The system has a 600 watt Xilence XP600 PSU, standard case cooling and 1 extra front fan.

 

Please let me know if I need to include any more information

 

 

Thanks for any help!

Attached Files


Edited by Dirkgently, 12 February 2016 - 01:48 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:59 PM

Posted 13 February 2016 - 07:53 AM

Your UEFI/BIOS (version F4) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

Only 427 MB of free RAM.  This can cause problems with your system, especially when gaming.

1)  Please upgrade the amount of RAM in your system (if able to).  Gaming stresses the system and RAM is needed to make the system run better.

2)  While waiting to upgrade the RAM, please eliminate all unnecessary startup items.

3)  While waiting to upgrade the RAM, please only run 1 program at a time (to use less of the RAM).

 

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

MSI Afterburner (along with Riva Tuner and EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

Update the software/program for your TunnelBear Windows Virtual Network Driver.  The driver dates from 2014 and may not be compatible w/W10

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.
**************************Mon Feb  8 05:29:17.542 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020816-18984-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 0:00:53.237
Probably caused by : ntkrnlmp.exe ( nt!KeWaitForSingleObject+344 )
BugCheck A, {ccbffd48, 2, 0, fffff801b986e494}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 00000000ccbffd48, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801b986e494, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  raptr.exe
FAILURE_BUCKET_ID:  AV_nt!KeWaitForSingleObject
CPUID:        "Intel® Core™ i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2665
  BIOS Version                  F4
  BIOS Release Date             01/28/2010
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P55-US3L
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Mon Feb  8 05:29:17.542 2016 (UTC - 5:00)**************************
tap-tb-0901.sys             Tue Aug 12 03:45:22 2014 (53E9C612)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
RTKVHD64.sys                Wed Jul 29 07:59:49 2015 (55B8C035)
avgloga.sys                 Fri Aug 14 08:24:36 2015 (55CDDE04)
avgidsha.sys                Thu Aug 20 07:58:01 2015 (55D5C0C9)
AtihdWT6.sys                Fri Sep 18 06:08:20 2015 (55FBE294)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
nldrv.sys                   Sat Oct 10 04:31:36 2015 (5618CCE8)
avgldx64.sys                Wed Oct 21 11:16:44 2015 (5627AC5C)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
avgdiska.sys                Fri Nov  6 09:50:11 2015 (563CBE23)
avgrkx64.sys                Fri Dec  4 08:27:42 2015 (566194CE)
avgidsdrivera.sys           Fri Dec  4 08:35:35 2015 (566196A7)
avgmfx64.sys                Fri Dec  4 08:36:31 2015 (566196DF)
atikmpag.sys                Fri Dec  4 11:42:57 2015 (5661C291)
atikmdag.sys                Fri Dec  4 12:14:28 2015 (5661C9F4)
avgwfpa.sys                 Thu Dec 10 04:34:49 2015 (56694739)
http://www.carrona.org/drivers/driver.php?id=tap-tb-0901.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
LGJoyXlCore.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nldrv.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys

 


Edited by usasma, 13 February 2016 - 07:55 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Dirkgently

Dirkgently
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  

Posted 13 February 2016 - 11:10 AM

Hi, thanks for replying.

 

1. I will order some RAM and install as soon as possible. Could someone let me know which I should be buying (probably from amazon UK as it delivers to where I live in Cyprus). On the motherboard specc it says support for DDR3 2200/1333/1066/800. The RAM I have is 666MHz - is that relevant? I plan to replace the 2 sticks that are in with 2x 8Gb sticks, so matching the speed of the current memory isn't a factor.

 

2. I have removed some of the startup items. Hopefully that will help.

 

3. Each time I had issues I was running only 1 program (usually a game although the PC has frozen when only using Outlook and even when just idling on the desktop).

 

4. I have been on Windows Update - it says all updates are already installed and it is set to auto update everything.

 

5. PSU is Xilence XP600

 

6. I have now removed MSI Afterburner

 

7. I don't have tunnelbear running - I only turn it on occasionally to listen to certain UK radio stations.

 

8. I'll try the driver verify idea this evening.

 

Thanks :)



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:59 PM

Posted 13 February 2016 - 04:06 PM

Go to Crucial.com of Kingston.com and use their memory tool to figure out what you can use.

 

We'll wait for the results of Driver Verifier..............


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Dirkgently

Dirkgently
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  

Posted 14 February 2016 - 09:49 AM

OK, ordered memory upgrades. Taken the side off the PC and the freezes are happening about 50% as often - indicating that it is the heat that is the main problem. I'll see what happens when the memory arrives - I guess the next step would be to clean the CPU and GPU heatinks and replace the thermal paste?

I'd rather hold off on the Driver Verifier for now - I'm not at all convinced the PC won't freeze during this and unless I am misreading the information, there is a risk of physically damaging the PC if that happens.That sounds like last resort stuff!



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:59 PM

Posted 16 February 2016 - 06:18 AM

Point a house fan (on high if you can stand the noise) and see if that helps slow down the freezes.

As for working on the cooling, please post over in the Internal Hardware forums for more expert suggestions on how to fix it:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

Driver Verifier won't damage your system - but there is a remote chance that it may render the system unable to boot to Windows.

This was a genuine worry with XP, but as the OS's have developed, it has become less and less likely.  I haven't had to use the recovery method at all since XP.

I do recall 1 or 2 instances in the forums where the user has to boot to Safe Mode to disable Verifier in order to boot - but no long, drawn out dramatic problems.

 

We have different ways of getting around this - and they're listed on the Driver Verifier page (one method is booting to repair media and using System Restore to revert to a point where Verifier wasn't enabled).

 

But, for now, leave Driver Verifier alone until you see if fixing the cooling issues stops the problems.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users