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Computer really slow, Cursor gone, Browser spontaneously deleted


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6 replies to this topic

#1 Birdperson

Birdperson

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  • Local time:09:13 AM

Posted 11 February 2016 - 07:47 PM

Lately, my computer has been running extremely slow, and seemed to spontaneously restart from time to time with no explanation.  Also, after having left my computer running for a while, I seemed to lose the ability to use certain functions on the task bar, such as the Start menu, Cortana, and the calendar.  I had previously just assumed that these were just bugs associated with Windows 10.

 

However, today I found that when my computer had booted back up, the cursor disappeared, and I was forced to navigate using my touchscreen.  In addition, Google Chrome seems to have been deleted and my default browser was changed to Microsoft Edge. 

 

I have tried rebooting my computer, but it did not seem to work.  Any help would be much appreciated.  Thanks!



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#2 Broni

Broni

    The Coolest BC Computer


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Posted 11 February 2016 - 09:31 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
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  • Location:NJ USA
  • Local time:01:13 PM

Posted 11 February 2016 - 09:32 PM

Hello Birdperson. try to run these.

If you cannot use normal, use Safe Mode with Networking

Edit

Broni's got it.......

Edited by boopme, 11 February 2016 - 09:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Birdperson

Birdperson
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  • Local time:09:13 AM

Posted 12 February 2016 - 03:19 AM

Thanks for the speedy response!  I appreciate your time.  Here are the logs as per your instructions, posted in the order of the instructions given.  Good news is that my cursor has reappeared and seems fully functional.  Bad news is that my computer is still running quite slowly as well as the other symptoms that persist.  I figure it’s best to have everything looked at here by an expert just in case it is malware related.  Thanks again!

 

 

 

Results of screen317's Security Check version 1.014 --- 12/23/15 

   x64 (UAC is enabled) 

 Internet Explorer 11 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 

Windows Defender            

avast! Antivirus            

AVG AntiVirus Free Edition  

 Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:`````````

 Java 8 Update 73 

 Java version 32-bit out of Date!

 Adobe Flash Player        20.0.0.306 

 Mozilla Firefox (42.0)

 Google Chrome (48.0.2564.103)

 Google Chrome (48.0.2564.109)

````````Process Check: objlist.exe by Laurent```````` 

 AVAST Software Avast AvastSvc.exe 

 AVAST Software Avast AvastUI.exe 

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C:  %

````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 27-01-2016

Ran by Al (administrator) on 11-02-2016 at 19:19:23

Running from "C:\Users\Alfred\Desktop"

Microsoft Windows 10 Home  (X64)

Boot Mode: Normal

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Attempt to access Google IP returned error. Google IP is unreachable

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy:

==================

 

 

System Restore:

============

 

System Restore Policy:

========================

 

 

Security Center:

============

 

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy:

============================

 

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

 

 

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

 

 

Other Services:

==============

 

 

File Check:

========

C:\Windows\System32\nsisvc.dll => File is digitally signed

C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed

C:\Windows\System32\drivers\afd.sys => File is digitally signed

C:\Windows\System32\drivers\tdx.sys => File is digitally signed

C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed

C:\Windows\System32\dnsrslvr.dll => File is digitally signed

C:\Windows\System32\dnsapi.dll => File is digitally signed

C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed

C:\Windows\System32\mpssvc.dll => File is digitally signed

C:\Windows\System32\bfe.dll => File is digitally signed

C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed

C:\Windows\System32\SDRSVC.dll => File is digitally signed

C:\Windows\System32\vssvc.exe => File is digitally signed

C:\Windows\System32\wscsvc.dll => File is digitally signed

C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed

C:\Windows\System32\wuaueng.dll => File is digitally signed

C:\Windows\System32\qmgr.dll => File is digitally signed

C:\Windows\System32\es.dll => File is digitally signed

C:\Windows\System32\cryptsvc.dll => File is digitally signed

C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed

C:\Windows\System32\ipnathlp.dll => File is digitally signed

C:\Windows\System32\iphlpsvc.dll => File is digitally signed

C:\Windows\System32\svchost.exe => File is digitally signed

C:\Windows\System32\rpcss.dll => File is digitally signed

 

 

**** End of log ****

 

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01

Ran by Al (administrator) on 11-02-2016 at 19:22:18

Running from "C:\Users\Alfred\Desktop"

Microsoft Windows 10 Home  (X64)

Model: Aspire V5-571P Manufacturer: Acer

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

 

========================= FF Proxy Settings: ==============================

 

========================= Hosts content: =================================

127.0.0.1              localhost

========================= IP Configuration: ================================

 

TAP-Windows Adapter V9 = Ethernet 2 (Connected)

Qualcomm Atheros AR5BWB222 Wireless Network Adapter = Wi-Fi (Connected)

Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="ethernet_4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

add address name="ethernet_4" address=10.127.127.1 mask=255.255.255.0

add address name="Ethernet 2" address=10.127.127.1 mask=255.255.255.0

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : Laptop

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : telus

 

Ethernet adapter Ethernet:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physical Address. . . . . . . . . : 20-6A-8A-90-EC-08

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 11:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

   Physical Address. . . . . . . . . : 12-68-9D-B7-C4-C0

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wi-Fi:

 

   Connection-specific DNS Suffix  . : telus

   Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter

   Physical Address. . . . . . . . . : 20-68-9D-B7-C4-C0

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:569:79b0:9700:e160:e4f5:540d:9752(Preferred)

   Temporary IPv6 Address. . . . . . : 2001:569:79b0:9700:1163:f74c:da81:5911(Preferred)

   Link-local IPv6 Address . . . . . : fe80::e160:e4f5:540d:9752%3(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : February 11, 2016 5:14:34 PM

   Lease Expires . . . . . . . . . . : February 12, 2016 7:09:51 PM

   Default Gateway . . . . . . . . . : fe80::2276:ff:fee4:358%3

                                       192.168.1.254

   DHCP Server . . . . . . . . . . . : 192.168.1.254

   DHCPv6 IAID . . . . . . . . . . . : 186673309

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-12-8D-0F-20-6A-8A-90-EC-08

   DNS Servers . . . . . . . . . . . : 2001:568:ff09:10a::57

                                       2001:568:ff09:10b::57

                                       8.8.8.8

                                       8.8.4.4

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Ethernet 2:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : TAP-Windows Adapter V9

   Physical Address. . . . . . . . . : 00-FF-A1-D4-02-B9

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::87a:9d65:ca99:7b%9(Preferred)

   IPv4 Address. . . . . . . . . . . : 10.127.127.1(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . :

   DHCPv6 IAID . . . . . . . . . . . : 151060385

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-12-8D-0F-20-6A-8A-90-EC-08

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.telus:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : telus

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{A1D402B9-6F22-4A82-8B5C-54E0BFC94150}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Server:  node-1w7jr9n24twqrzrke3a0v8lzr.ipv6.telus.net

Address:  2001:568:ff09:10a::57

 

Name:    google.com

Addresses:  2607:f8b0:400a:806::200e

                  216.58.216.142

 

 

Pinging google.com [2607:f8b0:400a:800::200e] with 32 bytes of data:

Reply from 2607:f8b0:400a:800::200e: time=11ms

Reply from 2607:f8b0:400a:800::200e: time=11ms

 

Ping statistics for 2607:f8b0:400a:800::200e:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 11ms, Maximum = 11ms, Average = 11ms

Server:  node-1w7jr9n24twqrzrke3a0v8lzr.ipv6.telus.net

Address:  2001:568:ff09:10a::57

 

Name:    yahoo.com

Addresses:  2001:4998:c:a06::2:4008

                  2001:4998:58:c02::a9

                  2001:4998:44:204::a7

                  98.138.253.109

                  206.190.36.45

                  98.139.183.24

 

 

Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:

Reply from 2001:4998:58:c02::a9: time=75ms

Reply from 2001:4998:58:c02::a9: time=73ms

 

Ping statistics for 2001:4998:58:c02::a9:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 73ms, Maximum = 75ms, Average = 74ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

  6...20 6a 8a 90 ec 08 ......Realtek PCIe GBE Family Controller

  4...12 68 9d b7 c4 c0 ......Microsoft Wi-Fi Direct Virtual Adapter

  3...20 68 9d b7 c4 c0 ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter

  9...00 ff a1 d4 02 b9 ......TAP-Windows Adapter V9

  1...........................Software Loopback Interface 1

 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.64     25

     10.127.127.0    255.255.255.0         On-link      10.127.127.1    286

     10.127.127.1  255.255.255.255         On-link      10.127.127.1    286

   10.127.127.255  255.255.255.255         On-link      10.127.127.1    286

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

      192.168.1.0    255.255.255.0         On-link      192.168.1.64    281

     192.168.1.64  255.255.255.255         On-link      192.168.1.64    281

    192.168.1.255  255.255.255.255         On-link      192.168.1.64    281

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link      10.127.127.1    286

        224.0.0.0        240.0.0.0         On-link      192.168.1.64    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link      10.127.127.1    286

  255.255.255.255  255.255.255.255         On-link      192.168.1.64    281

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

  3    281 ::/0                     fe80::2276:ff:fee4:358

  1    306 ::1/128                  On-link

  3    281 2001:569:79b0:9700::/64  On-link

  3    281 2001:569:79b0:9700:1163:f74c:da81:5911/128

                                    On-link

  3    281 2001:569:79b0:9700:e160:e4f5:540d:9752/128

                                    On-link

  9    286 fe80::/64                On-link

  3    281 fe80::/64                On-link

  9    286 fe80::87a:9d65:ca99:7b/128

                                    On-link

  3    281 fe80::e160:e4f5:540d:9752/128

                                    On-link

  1    306 ff00::/8                 On-link

  9    286 ff00::/8                 On-link

  3    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)

Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)

Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (02/10/2016 06:14:14 PM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_Dnscache, version: 10.0.10586.0, time stamp: 0x5632d7ba

Faulting module name: dnsrslvr.dll, version: 10.0.10586.0, time stamp: 0x5632d6fb

Exception code: 0xc0000005

Fault offset: 0x000000000002630d

Faulting process id: 0x6c0

Faulting application start time: 0xsvchost.exe_Dnscache0

Faulting application path: svchost.exe_Dnscache1

Faulting module path: svchost.exe_Dnscache2

Report Id: svchost.exe_Dnscache3

Faulting package full name: svchost.exe_Dnscache4

Faulting package-relative application ID: svchost.exe_Dnscache5

 

Error: (02/10/2016 03:56:59 PM) (Source: MsiInstaller) (User: NT AUTHORITY)

Description: Product: Microsoft Office Professional Plus 2013 - Update 'Security Update for Microsoft Excel 2013 (KB3114734) 64-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

 

Error: (02/10/2016 03:56:53 PM) (Source: MsiInstaller) (User: NT AUTHORITY)

Description: Product: Microsoft Office Professional Plus 2013 -- Error 2932.An internal error has occurred.  (C:\WINDOWS\Installer\{91150000-0011-0000-1000-0000000FF1CE}\xlicons.exe   32               ) Contact Microsoft Product Support Services (PSS) for assistance.  For information about how to contact PSS, seePSS10R.CHM.

 

Error: (02/10/2016 03:48:44 PM) (Source: Microsoft-Windows-CAPI2) (User: )

Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

 

 

Details:

AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

 

System Error:

Access is denied.

.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 B.7.0.0.9.9.A.C.5.6.D.9.A.7.8.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC-2.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Received from 10.127.127.1:5353   13 B.7.0.0.9.9.A.C.5.6.D.9.A.7.8.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 1.127.127.10.in-addr.arpa. PTR Al-PC-2.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Received from 10.127.127.1:5353   13 1.127.127.10.in-addr.arpa. PTR Al-PC.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 2.5.7.9.D.0.4.5.5.F.4.E.0.6.1.E.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC-2.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Received from 192.168.1.66:5353   13 2.5.7.9.D.0.4.5.5.F.4.E.0.6.1.E.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC.local.

 

 

System errors:

=============

Error: (02/11/2016 05:17:43 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (02/11/2016 05:14:21 PM) (Source: Service Control Manager) (User: )

Description: The VBoxAswDrv service failed to start due to the following error:

%%3

 

Error: (02/11/2016 05:12:33 PM) (Source: Service Control Manager) (User: )

Description: The Sync Host_855ff service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

 

Error: (02/11/2016 05:12:33 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (02/11/2016 04:59:39 PM) (Source: Service Control Manager) (User: )

Description: The VBoxAswDrv service failed to start due to the following error:

%%3

 

Error: (02/11/2016 04:58:11 PM) (Source: Service Control Manager) (User: )

Description: The Sync Host_8657b service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

 

Error: (02/11/2016 04:58:10 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (02/11/2016 04:36:47 PM) (Source: Service Control Manager) (User: )

Description: The VBoxAswDrv service failed to start due to the following error:

%%3

 

Error: (02/11/2016 04:35:11 PM) (Source: Service Control Manager) (User: )

Description: The Sync Host_8ec1ce service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

 

Error: (02/11/2016 04:35:11 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

 

 

Microsoft Office Sessions:

=========================

Error: (02/10/2016 06:14:14 PM) (Source: Application Error)(User: )

Description: svchost.exe_Dnscache10.0.10586.05632d7badnsrslvr.dll10.0.10586.05632d6fbc0000005000000000002630d6c001d1620e78210d4cC:\WINDOWS\system32\svchost.exec:\windows\system32\dnsrslvr.dll4e494b7a-ad2a-4d19-887c-209b0489963f

 

Error: (02/10/2016 03:56:59 PM) (Source: MsiInstaller)(User: NT AUTHORITY)

Description: Microsoft Office Professional Plus 2013Security Update for Microsoft Excel 2013 (KB3114734) 64-Bit Edition1603(NULL)(NULL)(NULL)

 

Error: (02/10/2016 03:56:53 PM) (Source: MsiInstaller)(User: NT AUTHORITY)

Description: Product: Microsoft Office Professional Plus 2013 -- Error 2932.An internal error has occurred.  (C:\WINDOWS\Installer\{91150000-0011-0000-1000-0000000FF1CE}\xlicons.exe   32               ) Contact Microsoft Product Support Services (PSS) for assistance.  For information about how to contact PSS, seePSS10R.CHM.(NULL)(NULL)(NULL)(NULL)(NULL)

 

Error: (02/10/2016 03:48:44 PM) (Source: Microsoft-Windows-CAPI2)(User: )

Description:

Details:

AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

 

System Error:

Access is denied.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 B.7.0.0.9.9.A.C.5.6.D.9.A.7.8.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC-2.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Received from 10.127.127.1:5353   13 B.7.0.0.9.9.A.C.5.6.D.9.A.7.8.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 1.127.127.10.in-addr.arpa. PTR Al-PC-2.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Received from 10.127.127.1:5353   13 1.127.127.10.in-addr.arpa. PTR Al-PC.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 2.5.7.9.D.0.4.5.5.F.4.E.0.6.1.E.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC-2.local.

 

Error: (02/09/2016 12:27:46 PM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Received from 192.168.1.66:5353   13 2.5.7.9.D.0.4.5.5.F.4.E.0.6.1.E.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. PTR Al-PC.local.

 

 

CodeIntegrity Errors:

===================================

  Date: 2016-02-11 19:21:34.745

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:21:34.708

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:19:37.849

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:19:37.812

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:19:00.738

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:19:00.664

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:18:40.297

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:18:40.216

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:18:36.761

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

  Date: 2016-02-11 19:18:36.668

  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

 

=========================== Installed Programs ============================

 

7-Zip 9.22beta (HKLM-x32\...\7-Zip) (Version:  - )

Acer Backup Manager (HKLM-x32\...\InstallShield_{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0059 - NTI Corporation)

Acer Instant Update Service (HKLM\...\{8215A318-CC27-435E-B3EA-2E3443C8998C}) (Version: 1.00.3013 - Acer Incorporated)

Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.3006 - Acer Incorporated)

Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.3011 - Acer Incorporated)

AcerCloud (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 2.01.3115 - Acer Incorporated)

AcerCloud Docs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.00.3201 - Acer Incorporated)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.172 - Adobe Systems Incorporated)

Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)

Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-b2d768aa-8c98-4cb3-a9d0-8cf2845bb526) (Version: 2.2.0.98 - WildTangent) Hidden

Aimersoft iPod Copy Manager(Build 2.0.16) (HKLM-x32\...\Aimersoft iPod Copy Manager_is1) (Version:  - Aimersoft)

Aimersoft iTransfer(Build 2.0.2.0) (HKLM-x32\...\Aimersoft iTransfer_is1) (Version:  - Aimersoft Software)

Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)

Aloha TriPeaks (HKLM-x32\...\WTA-2c644fb4-6bbb-4a56-b06b-d89e509ba8c5) (Version: 2.2.0.98 - WildTangent) Hidden

AntiLogger Free version 1.8.2.320 (HKLM-x32\...\{A80DB23D-0618-405B-89D9-28F99814E287}_is1) (Version: 1.8.2.320 - Zemana Ltd.)

Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)

Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)

Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)

ASUS WL-330N Wireless Router Utilities (HKLM-x32\...\{88366B6B-1C1D-4C7F-8A2C-EB93AEC43BE3}) (Version: 4.2.5.6 - ASUS)

Audiosurf (HKLM-x32\...\Steam App 12900) (Version:  - BestGameEver)

Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2245 - AVAST Software)

AVG (HKLM\...\{A597ED27-4945-4E0B-8E37-DCD93DD85AD0}) (Version: 16.12.7303 - AVG Technologies) Hidden

AVG (HKLM\...\AvgZen) (Version: 1.22.1.40089 - AVG Technologies)

AVG 2016 (HKLM\...\{C3506E0A-35BE-4AAF-BA41-62E9D9FD3B92}) (Version: 16.0.4522 - AVG Technologies) Hidden

AVG Protection (HKLM\...\AVG) (Version: 2016.12.7303 - AVG Technologies)

AVG Zen (HKLM\...\{4BB3F53A-125D-4CD0-8448-620E9898CF96}) (Version: 1.22.1 - AVG Technologies) Hidden

Backup Manager v4 (HKLM-x32\...\{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0059 - NTI Corporation) Hidden

Bejeweled 3 (HKLM-x32\...\WTA-d414d743-4b5e-4a9b-961f-edb1f686e592) (Version: 2.2.0.98 - WildTangent) Hidden

Blackboard Collaborate Launcher (HKLM-x32\...\{E5F1305E-3B86-4C41-A408-3B5DFC381926}) (Version: 1.5.0.0 - Blackboard)

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

clear.fi Media (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.01.3108 - Acer Incorporated)

clear.fi Photo (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 2.01.3108 - Acer Incorporated)

clear.fi SDK - Video 2 (HKLM-x32\...\{EBA33CAD-E071-48d5-A168-FBA4EEB42E93}) (Version: 2.1.1925 - CyberLink Corp.) Hidden

clear.fi SDK- Movie 2 (HKLM-x32\...\{35DA427D-BB23-49B8-9AFD-CFFCFE3B708D}) (Version: 2.1.2008 - CyberLink Corp.) Hidden

Cradle Of Egypt Collector's Edition (HKLM-x32\...\WTA-bc8c20d0-4ff4-458b-b90e-637940967b34) (Version: 2.2.0.98 - WildTangent) Hidden

Cry of Fear (HKLM-x32\...\Steam App 223710) (Version:  - Team Psykskallar)

CyberLink MediaEspresso 6.5 (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.3103_44819 - CyberLink Corp.)

D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden

Delicious: Emily's True Love Premium Edition (HKLM-x32\...\WTA-7b418505-76d7-4dd4-9e27-5c5e4bc841bd) (Version: 2.2.0.98 - WildTangent) Hidden

Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.13 - Dolby Laboratories Inc)

Dora's World Adventure (HKLM-x32\...\WTA-8f4d0d1e-c825-44cf-8b26-edd7b5796a63) (Version: 2.2.0.95 - WildTangent) Hidden

Dropbox (HKCU\...\Dropbox) (Version: 3.12.5 - Dropbox, Inc.)

EA SPORTS Game Face Browser Plugin 1.8.0.0 (HKCU\...\EA SPORTS Game Face Browser Plugin) (Version: 1.8.0.0 - Electronic Arts)

ELAN Touchpad 11.15.0.18_X64 (HKLM\...\Elantech) (Version: 11.15.0.18 - ELAN Microelectronic Corp.)

Eraser 6.2.0.2970 (HKLM\...\{58F37E51-2A83-49F3-9117-6005C63CF399}) (Version: 6.2.2970 - The Eraser Project)

f.lux (HKCU\...\Flux) (Version:  - )

FMW 1 (HKLM\...\{BCA7CC8C-745B-4340-B3A8-BC79A8498107}) (Version: 1.32.2 - AVG Technologies) Hidden

Game Booster 3 (HKLM-x32\...\Game Booster_is1) (Version: 3.4 - IObit)

GIMP 2.8.10 (HKLM\...\GIMP-2_is1) (Version: 2.8.10 - The GIMP Team)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 48.0.2564.109 - Google Inc.)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden

Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden

H&R Block Tax Software 2013 (HKCU\...\H&R Block Tax Software 2013 4.6) (Version: 4.6 - H&R Block Canada Inc.)

H&R Block Tax Software 2013 (HKLM-x32\...\{B5B2C205-EF1F-4EE1-88D4-EF77BC4BE403}) (Version: 4.6 - H&R Block Canada Inc.) Hidden

HID Monitor (HKLM-x32\...\{3D535C93-9786-48D5-9DEF-97353F1CB936}) (Version: 1.1.3 - Acer Incorporated)

HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.12.256 - SurfRight B.V.)

HP Deskjet 1510 series Basic Device Software (HKLM\...\{C9064E5C-D5AB-4EEB-86A6-50756901038A}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)

HP Deskjet 1510 series Help (HKLM-x32\...\{2E25FCEB-EFCB-4696-AA01-D3CBAC721831}) (Version: 30.0.0 - Hewlett Packard)

HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)

HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)

Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.3004 - Acer Incorporated)

iExplorer 3.8.8.0 (HKLM-x32\...\{7FD8B0C1-CDDA-4B4D-A577-B2E3570EA3A3}_is1) (Version:  - Macroplant LLC)

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3621 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.0.1207 - Intel Corporation)

Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)

iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)

Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)

Jewel Match 3 (HKLM-x32\...\WTA-08602b71-0436-4a6b-ae74-fa3d18711a39) (Version: 2.2.0.98 - WildTangent) Hidden

KMSpico v9.2.1 Beta (HKLM\...\KMSpico_is1) (Version: 9.2.1 Beta - )

Launch Manager (HKLM-x32\...\LManager) (Version: 7.0.4 - Acer Inc.)

Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)

Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.3004 - Acer Incorporated)

Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)

Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUSR) (Version: 15.0.4569.1506 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)

Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden

Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)

Mystery P.I. - Curious Case of Counterfeit Cove (HKLM-x32\...\WTA-8eac02a8-464c-4f89-8b0c-a389f9480336) (Version: 2.2.0.98 - WildTangent) Hidden

MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.35 - Egis Technology Inc.) Hidden

MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.35 - Egis Technology Inc.) Hidden

MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.24 - Egis Technology Inc.) Hidden

MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.24 - Egis Technology Inc.)

NTI Media Maker 9 (HKLM-x32\...\{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9008 - NTI Corporation) Hidden

NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9008 - NTI Corporation)

NVIDIA PhysX (HKLM-x32\...\{8B922CF8-8A6C-41CE-A858-F1755D7F5D29}) (Version: 9.12.1031 - NVIDIA Corporation)

Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.01.3200 - Acer)

Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden

PAYDAY 2 (HKLM-x32\...\Steam App 218620) (Version:  - OVERKILL - a Starbreeze Studio.)

Peggle Nights (HKLM-x32\...\WTA-5a01e247-e1eb-4929-a88c-4849ca92eb97) (Version: 2.2.0.98 - WildTangent) Hidden

Penguins! (HKLM-x32\...\WTA-d952818d-64c9-4672-8014-523cc3789810) (Version: 2.2.0.98 - WildTangent) Hidden

Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-e299163f-f512-4d09-b797-e3926e7f8729) (Version: 2.2.0.98 - WildTangent) Hidden

Plotagon (HKLM-x32\...\{8406E978-CA52-4323-A345-80B7D7B9FB7F}) (Version: 0.15.1 - Plotagon) Hidden

Plotagon (HKLM-x32\...\Plotagon 0.15.1) (Version: 0.15.1 - Plotagon)

Polar Bowler (HKLM-x32\...\WTA-25c99dc8-6928-40d6-9a1f-0868ba2bd3d4) (Version: 2.2.0.97 - WildTangent) Hidden

Polar Golfer (HKLM-x32\...\WTA-48a18b18-dfe8-4426-91da-1b18f7324ae2) (Version: 2.2.0.98 - WildTangent) Hidden

Portal (HKLM-x32\...\Steam App 400) (Version:  - Valve)

Product Improvement Study for HP Deskjet 1510 series (HKLM\...\{EC27E742-EB04-4A2C-BA64-20271929528A}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)

Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.206 - Qualcomm Atheros Communications)

Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 11.05 - Qualcomm Atheros)

QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6690 - Realtek Semiconductor Corp.)

Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.8400.27023 - Realtek Semiconductor Corp.)

Recuva (HKLM\...\Recuva) (Version: 1.47 - Piriform)

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUSR_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUSR_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden

Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{91150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)

Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)

Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden

Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden

Skype™ 7.14 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.14.106 - Skype Technologies S.A.)

Spotify (HKLM-x32\...\Spotify) (Version: 0.8.4.99.ga249b5f1 - Spotify AB)

Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)

SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1186 - SUPERAntiSpyware.com)

Tales of Lagoona (HKLM-x32\...\WTA-e1b8ed72-60ff-4459-9894-67c8a5d8c868) (Version: 2.2.0.110 - WildTangent) Hidden

TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )

Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)

Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)

Update for Skype for Business 2015 (KB3114732) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{AD89B6F9-C98A-4506-ABDE-782B0959CC84}) (Version:  - Microsoft)

Update for Skype for Business 2015 (KB3114732) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUSR_{AD89B6F9-C98A-4506-ABDE-782B0959CC84}) (Version:  - Microsoft)

Update for Skype for Business 2015 (KB3114732) 64-Bit Edition (HKLM\...\{91150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUSR_{AD89B6F9-C98A-4506-ABDE-782B0959CC84}) (Version:  - Microsoft)

Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden

Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)

Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)

Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)

Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)

Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)

VitalSource Bookshelf (HKLM-x32\...\{DC7619A7-8EA1-41CF-9C7C-8BCF045733D6}) (Version: 6.02.0024 - Ingram Content Group)

VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)

WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.9.3 - WildTangent) Hidden

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)

Zuma's Revenge (HKLM-x32\...\WTA-52c97e3c-3fe9-41f8-b048-f8adb132b122) (Version: 2.2.0.98 - WildTangent) Hidden

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 33%

Total physical RAM: 7987.6 MB

Available physical RAM: 5302.03 MB

Total Virtual: 9267.6 MB

Available Virtual: 6168.11 MB

 

========================= Partitions: =====================================

 

1 Drive c: (ACER) (Fixed) (Total:684.36 GB) (Free:464.8 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\LAPTOP

 

Administrator            Al                       DefaultAccount          

Guest                    Guest 2                 

 

========================= Restore Points ==================================

 

27-01-2016 04:10:35 Scheduled Checkpoint

06-02-2016 10:29:29 Checkpoint by HitmanPro

10-02-2016 23:48:27 Windows Update

 

**** End of log ****

 

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 11-Feb-2016

Scan Time: 7:30 PM

Logfile:

Administrator: Yes

 

Version: 2.2.0.1024

Malware Database: v2016.02.12.01

Rootkit Database: v2016.02.08.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 10

CPU: x64

File System: NTFS

User: Al

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 467616

Time Elapsed: 3 hr, 55 min, 8 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

 

 

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001

www.malwarebytes.org

 

Database version:

  main:    v2016.02.12.01

  rootkit: v2016.02.08.01

 

Windows 10 x64 NTFS

Internet Explorer 11.103.10586.0

Al :: LAPTOP [administrator]

 

11-Feb-2016 7:33:27 PM

mbar-log-2016-02-11 (19-33-27).txt

 

Scan type: Quick scan

Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken

Scan options disabled:

Objects scanned: 467579

Time elapsed: 3 hour(s), 46 minute(s), 29 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

Physical Sectors Detected: 0

(No malicious items detected)

 

(end)

 

 

 

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.09.3.1001

 

© Malwarebytes Corporation 2011-2012

 

OS version: 10.0.9200 Windows 10 x64

 

Account is Administrative

 

Internet Explorer version: 11.103.10586.0

 

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 1.796000 GHz

Memory total: 8375603200, free: 5237186560

 

Downloaded database version: v2016.02.12.01

Downloaded database version: v2016.02.08.01

Downloaded database version: v2016.02.10.01

Initializing...

=======================================

------------ Kernel report ------------

     02/11/2016 19:32:52

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kd.dll

\SystemRoot\system32\mcupdate_GenuineIntel.dll

\SystemRoot\System32\drivers\werkernel.sys

\SystemRoot\System32\drivers\CLFS.SYS

\SystemRoot\System32\drivers\tm.sys

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\BOOTVID.dll

\SystemRoot\System32\drivers\cmimcext.sys

\SystemRoot\System32\drivers\ntosext.sys

\SystemRoot\system32\CI.dll

\SystemRoot\System32\drivers\msrpc.sys

\SystemRoot\System32\drivers\FLTMGR.SYS

\SystemRoot\System32\drivers\ksecdd.sys

\SystemRoot\System32\drivers\clipsp.sys

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\System32\Drivers\acpiex.sys

\SystemRoot\System32\Drivers\WppRecorder.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\ACPI.sys

\SystemRoot\System32\drivers\WMILIB.SYS

\SystemRoot\system32\drivers\WindowsTrustedRT.sys

\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\drivers\msisadrv.sys

\SystemRoot\System32\drivers\pci.sys

\SystemRoot\System32\drivers\vdrvroot.sys

\SystemRoot\system32\drivers\pdc.sys

\SystemRoot\system32\drivers\CEA.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\System32\drivers\spaceport.sys

\SystemRoot\System32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\System32\drivers\iaStorA.sys

\SystemRoot\System32\drivers\storport.sys

\SystemRoot\System32\drivers\EhStorClass.sys

\SystemRoot\System32\drivers\fileinfo.sys

\SystemRoot\System32\Drivers\Wof.sys

\SystemRoot\System32\Drivers\NTFS.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\System32\drivers\wfplwfs.sys

\SystemRoot\System32\Drivers\aswVmm.sys

\SystemRoot\System32\Drivers\aswRvrt.sys

\SystemRoot\system32\DRIVERS\avgloga.sys

\SystemRoot\system32\DRIVERS\avgmfx64.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\DRIVERS\avgidsha.sys

\SystemRoot\System32\drivers\volsnap.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\disk.sys

\SystemRoot\System32\drivers\CLASSPNP.SYS

\SystemRoot\system32\DRIVERS\avgrkx64.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\drivers\cdrom.sys

\SystemRoot\system32\drivers\aswSP.sys

\SystemRoot\system32\drivers\aswSnx.sys

\SystemRoot\system32\DRIVERS\mwlPSDFilter.sys

\SystemRoot\system32\drivers\filecrypt.sys

\SystemRoot\system32\drivers\tbs.sys

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\BasicDisplay.sys

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\BasicRender.sys

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\system32\DRIVERS\avgwfpa.sys

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\drivers\aswRdr2.sys

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\drivers\vwififlt.sys

\SystemRoot\System32\drivers\pacer.sys

\SystemRoot\system32\drivers\netbios.sys

\SystemRoot\system32\DRIVERS\avgldx64.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS

\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\System32\drivers\npsvctrig.sys

\SystemRoot\system32\DRIVERS\mwlPSDVDisk.sys

\SystemRoot\system32\DRIVERS\mwlPSDNServ.sys

\SystemRoot\System32\drivers\mssmbios.sys

\SystemRoot\System32\drivers\gpuenergydrv.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\avgidsdrivera.sys

\SystemRoot\system32\DRIVERS\avgdiska.sys

\SystemRoot\system32\DRIVERS\ahcache.sys

\SystemRoot\System32\drivers\tap0901.sys

\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys

\SystemRoot\System32\drivers\kdnic.sys

\SystemRoot\System32\drivers\umbus.sys

\SystemRoot\system32\DRIVERS\igdkmd64.sys

\SystemRoot\System32\drivers\USBXHCI.SYS

\SystemRoot\system32\drivers\ucx01000.sys

\SystemRoot\System32\drivers\HECIx64.sys

\SystemRoot\System32\drivers\usbehci.sys

\SystemRoot\System32\drivers\USBPORT.SYS

\SystemRoot\System32\drivers\HDAudBus.sys

\SystemRoot\System32\drivers\portcls.sys

\SystemRoot\System32\drivers\drmk.sys

\SystemRoot\System32\drivers\ks.sys

\SystemRoot\system32\DRIVERS\RtsBaStor.sys

\SystemRoot\System32\drivers\rt640x64.sys

\SystemRoot\System32\drivers\athw8x.sys

\SystemRoot\System32\drivers\vwifibus.sys

\SystemRoot\System32\drivers\CmBatt.sys

\SystemRoot\System32\drivers\BATTC.SYS

\SystemRoot\System32\drivers\i8042prt.sys

\SystemRoot\System32\drivers\aPs2Kb2Hid.sys

\SystemRoot\System32\drivers\HIDCLASS.SYS

\SystemRoot\System32\drivers\HIDPARSE.SYS

\SystemRoot\system32\DRIVERS\ETD.sys

\SystemRoot\System32\drivers\mouclass.sys

\??\C:\windows\system32\drivers\UBHelper.sys

\??\C:\windows\system32\drivers\NTIDrvr.sys

\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys

\SystemRoot\System32\drivers\intelppm.sys

\SystemRoot\System32\drivers\wmiacpi.sys

\SystemRoot\System32\drivers\NdisVirtualBus.sys

\SystemRoot\System32\drivers\swenum.sys

\SystemRoot\System32\drivers\iwdbus.sys

\SystemRoot\System32\drivers\rdpbus.sys

\SystemRoot\System32\drivers\usbhub.sys

\SystemRoot\System32\drivers\USBD.SYS

\SystemRoot\System32\drivers\kbdhid.sys

\SystemRoot\system32\DRIVERS\KeyCrypt64.sys

\SystemRoot\System32\drivers\kbdclass.sys

\SystemRoot\System32\drivers\UsbHub3.sys

\SystemRoot\system32\drivers\RTKVHD64.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\DRIVERS\IntcDAud.sys

\SystemRoot\System32\drivers\usbccgp.sys

\SystemRoot\System32\drivers\dc3d.sys

\SystemRoot\System32\drivers\hidusb.sys

\SystemRoot\System32\drivers\mouhid.sys

\SystemRoot\system32\DRIVERS\btfilter.sys

\SystemRoot\System32\drivers\BTHUSB.sys

\SystemRoot\System32\drivers\bthport.sys

\SystemRoot\System32\Drivers\fastfat.SYS

\SystemRoot\System32\Drivers\usbvideo.sys

\SystemRoot\System32\Drivers\dump_diskdump.sys

\SystemRoot\System32\Drivers\dump_iaStorA.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\win32kfull.sys

\SystemRoot\System32\win32kbase.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\System32\drivers\dxgmms2.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\ATMFD.DLL

\SystemRoot\System32\cdd.dll

\SystemRoot\system32\drivers\luafv.sys

\SystemRoot\system32\drivers\storqosflt.sys

\SystemRoot\system32\drivers\aswMonFlt.sys

\SystemRoot\system32\drivers\lltdio.sys

\SystemRoot\system32\drivers\mslldp.sys

\SystemRoot\system32\drivers\rspndr.sys

\SystemRoot\system32\drivers\aswStm.sys

\SystemRoot\system32\drivers\ndisuio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\drivers\WudfPf.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\drivers\aswHwid.sys

\SystemRoot\system32\drivers\mmcss.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\drivers\Ndu.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\System32\DRIVERS\srv.sys

\SystemRoot\System32\drivers\tunnel.sys

\SystemRoot\System32\drivers\condrv.sys

\SystemRoot\System32\drivers\vwifimp.sys

\SystemRoot\System32\drivers\monitor.sys

\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys

\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys

----------- End -----------

Done!

 

Scan started

Database versions:

  main:    v2016.02.12.01

  rootkit: v2016.02.08.01

 

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...

Done!

Drive 0

This is a System drive

Scanning MBR on drive 0...

Inspecting partition table:

This drive is a GPT Drive.

MBR Signature: 55AA

Disk Signature: 7A6B3FF4

 

GPT Protective MBR Partition information:

 

    Partition 0 type is EFI-GPT (0xee)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 1  Numsec = 4294967295

 

    Partition 1 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

    Partition 2 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

    Partition 3 type is Empty (0x0)

    Partition is NOT ACTIVE.

    Partition starts at LBA: 0  Numsec = 0

 

GPT Partition information:

 

    GPT Header Signature 4546492050415254

    GPT Header Revision 65536 Size 92 CRC 3204958754

    GPT Header CurrentLba = 1 BackupLba 1465149167

    GPT Header FirstUsableLba 34  LastUsableLba 1465149134

    GPT Header Guid 3691f562-eac6-4481-b289-831f88ba015

    GPT Header Contains 128 partition entries starting at LBA 2

    GPT Header Partition entry size = 128

 

    Backup GPT header Signature 4546492050415254

    Backup GPT header Revision 65536 Size 92 CRC 3204958754

    Backup GPT header CurrentLba = 1465149167 BackupLba 1

    Backup GPT header FirstUsableLba 34  LastUsableLba 1465149134

    Backup GPT header Guid 3691f562-eac6-4481-b289-831f88ba015

    Backup GPT header Contains 128 partition entries starting at LBA 1465149135

    Backup GPT header Partition entry size = 128

 

    Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac

    Partition ID cac529d4-53bb-4bb5-b396-8ebf3c124169

    FirstLBA 2048  Last LBA 821247

    Attributes 1

    Partition Name                 Basic data partition

 

    Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b

    Partition ID 50487f1-8cab-49c6-bc8c-d9c64e1ffa44

    FirstLBA 821248  Last LBA 1435647

    Attributes 0

    Partition Name                 EFI system partition

 

    GPT Partition 1 is bootable

    Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae

    Partition ID 42d836d-aa49-4c43-90e8-136bd4bcf45a

    FirstLBA 1435648  Last LBA 1697791

    Attributes 0

    Partition Name         Microsoft reserved partition

 

    Partition 3 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7

    Partition ID 3083f7f6-a352-484d-9e86-e8ef9a872e37

    FirstLBA 1697792  Last LBA 1436898302

    Attributes 0

    Partition Name                 Basic data partition

 

    Partition 4 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac

    Partition ID 69d2526a-3458-4845-a0c7-61b5492132d2

    FirstLBA 1436899328  Last LBA 1437906943

    Attributes 1

    Partition Name                                    

 

    Partition 5 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac

    Partition ID 99a10edd-6e96-4e5f-a435-f2aa859dfa32

    FirstLBA 1437906944  Last LBA 1465147391

    Attributes 1

    Partition Name                 Basic data partition

 

Disk Size: 750156374016 bytes

Sector size: 512 bytes

 

Done!

File "C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\AvastUI.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\Cleanup.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\event_manager.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\StreamFilter.log" is compressed (flags = 1)

File "c:\programdata\avg\av\chjw\5802d66e02d6511c.dat:177d3b5d-da1d-4f06-a188-ca29d6239f12" is sparse (flags = 32768)

File "C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\AvastUI.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\Cleanup.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\event_manager.log" is compressed (flags = 1)

File "C:\ProgramData\AVAST Software\Avast\log\StreamFilter.log" is compressed (flags = 1)

File "c:\programdata\avg\av\chjw\5802d66e02d6511c.dat:177d3b5d-da1d-4f06-a188-ca29d6239f12" is sparse (flags = 32768)

File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)

File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)

Scan finished

=======================================

 

 

Removal queue found; removal started

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...

Removal finished

 

 

 

Rkill 2.8.3 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2016 BleepingComputer.com

More Information about Rkill can be found at this link:

 http://www.bleepingcomputer.com/forums/topic308364.html

 

Program started at: 02/12/2016 12:11:41 AM in x64 mode.

Windows Version: Windows 10 Home

 

Checking for Windows services to stop:

 

 * No malware services found to stop.

 

Checking for processes to terminate:

 

 * No malware processes found to kill.

 

Checking Registry for malware related settings:

 

 * No issues found in the Registry.

 

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

 

Performing miscellaneous checks:

 

 * Windows Defender Disabled

 

   [HKLM\SOFTWARE\Microsoft\Windows Defender]

   "DisableAntiSpyware" = dword:00000001

 

Checking Windows Service Integrity:

 

 * fcvsc [Missing Service]

 * HdAudAddService [Missing Service]

 * HyperVideo [Missing Service]

 * netvsc [Missing Service]

 * wfpcapture [Missing Service]

 

 * CompositeBus => \SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys [Incorrect ImagePath]

 * NgcSvc => %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted [Incorrect ImagePath]

 * swenum => \SystemRoot\System32\drivers\swenum.sys [Incorrect ImagePath]

 

Searching for Missing Digital Signatures:

 

 * No issues found.

 

Checking HOSTS File:

 

 * HOSTS file entries found:

 

  127.0.0.1            localhost

 

Program finished at: 02/12/2016 12:14:18 AM

Execution time: 0 hours(s), 2 minute(s), and 36 seconds(s)



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:13 AM

Posted 12 February 2016 - 07:32 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 Birdperson

Birdperson
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:13 AM

Posted 17 February 2016 - 04:49 AM

Hi Broni,

 

Here are the logs from AdwCleaner and JRT.  A Sophos scan found no threats.  On a very minor sidenote (not sure if it's relevant, just something I thought I'd mention), I noticed that after my cursor spontaneously started appearing/working again, the cursor style changed back to a basic style (e.g., the blue circle that indicates that it is busy was replaced by the old hourglass icon).

 

# AdwCleaner v5.033 - Logfile created 15/02/2016 at 15:40:08
# Updated 07/02/2016 by Xplode
# Database : 2016-02-15.1 [Server]
# Operating system : Windows 10 Home  (x64)
# Username : Al - LAPTOP
# Running from : C:\Users\Alfred\Downloads\adwcleaner_5.033.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\Caphyon
[-] Key Deleted : HKLM\SOFTWARE\Caphyon

***** [ Web browsers ] *****

[-] [C:\Users\Alfred\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [853 bytes] ##########
 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 10 Home x64
Ran by Al (Administrator) on 15-Feb-2016 at 15:52:10.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 4

Successfully deleted: C:\Users\Alfred\AppData\Local\Google\Chrome\User Data\Default\Extensions\klbibkeccnjlkjkiokjodocebajanakg (Folder)
Successfully deleted: C:\Users\Alfred\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_klbibkeccnjlkjkiokjodocebajanakg_0.localstorage-journal (File)
Successfully deleted: C:\Users\Alfred\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_klbibkeccnjlkjkiokjodocebajanakg_0.localstorage (File)
Successfully deleted: C:\Users\Alfred\Documents\add-in express (Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 15-Feb-2016 at 16:02:39.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

Thanks for your help!



#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:13 AM

Posted 17 February 2016 - 03:15 PM

You can change cursor style in Control Panel.

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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