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please help!


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2 replies to this topic

#1 mike0535

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Posted 11 February 2016 - 06:25 PM

I recently built a new computer.  A few weeks ago I (ignorantly) decided to install a vpn "private tunnel," I believe. After a few days my computer started running very slowly, internet barely worked, etc.  Things started looking differently as well. 

 

Anyway, I decided to format the HDD and start from a fresh install of windows.  After installing windows 10, the computer was still acting funny, telling me I didn't have access to certain files/folders, things changing on their own, etc. 

 

So I downloaded "hijackthis."  Here is my log file.  Thank you very much to anyone who might be able to help me!

 

 

Attached Files



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#2 nasdaq

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Posted 12 February 2016 - 10:22 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

HijackThis is no longer supported.
I suggest your remove it via Control Panel > Programs and Features applet.
Use the Farbar tool suggested below from now on.

===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.

Wait for further instructions.

#3 nasdaq

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Posted 18 February 2016 - 09:17 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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