I am having issues with my Mother's PC. She installed a Kaspersky trial (she thought she was installing the full version) and at the end of the trial it would not let her upgrade it (kept having errors). So the decision was made to uninstall the Kaspersky. And that was the beginning of my headache.
I uninstalled through Control Panel and then went through BC and used the Revo Uninstaller Pro to get anything left after I was still getting messages that the AV was still on the PC. I thought that it had gotten everything until today when my Mom tried to turn on Windows Defender and it brought up a pop up that says "Security Center can't turn on Windows Defender. Please try again later."
So I thought that if she couldn't use Win Defender that I would put a different AV on her PC. I tried to install "AVG Anti Virus FREE" so she would have something on her computer and it said that Kaspersky was still on the computer. I did a search of the PC through Windows Explorer and it did not turn up anything.
Can someone please help me to get this dad-gum program off of my Mom's computer and get Windows Defender working again? Maybe recommend a good free AV that she can use until something like ESET goes on sale?
Her computer is an HP Pavilion dv6000 running Windows Vista Home Premium SP 2 if that makes any differences.
Thank you so much,