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Requesting Help for BSODs - Compaq Presario CQ60, VistaSP2 (32 bit)


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#1 kkitis

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Posted 11 February 2016 - 12:09 PM

Hello,

 

I own a Compaq Presario CQ60-400SD running Windows Vista SP2 (32 bit), which is the original installed OS in my system (came pre-installed). I bought the laptop in 2009 (October or November, I can't recall exactly when), and about three weeks ago I reinstalled the OS. I also installed a new memory dimm (1GB).

 

The CPU is an AMD Sempron SI-42 2.10 GHz and the Video Card is Nvidia GeForce 8200M G.

 

After I reinstalled the OS, about every 4 - 5 days I experience BSODs in different occasions. I mainly use my laptop for work, with software such us AutoCAD, QGIS and HEC-RAS (hydraulics analysis software).

 

Please find attached two files: (a) SysnativeFileCollectionApp.zip and (b)perfmon.zip (I followed the instructions in this post: http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/)

 

Thank you very much in advance.

 

Attached File  perfmon.zip   117.41KB   0 downloads

Attached File  SysnativeFileCollectionApp.zip   711.03KB   1 downloads

 

 



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 11 February 2016 - 05:55 PM

Only 177 Windows Update hotfixes installed.  Most systems with SP2 have 450 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

 

If this doesn't fix things, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Thu Feb 11 10:53:01.450 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini021116-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) UP Free x86 compatible
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
System Uptime: 0 days 0:17:30.338
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
Probably caused by : fileinfo.sys ( fileinfo+7afa )
BugCheck 7F, {d, 0, 0, 0}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000d, EXCEPTION_GP_FAULT
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0x7f_d
PROCESS_NAME:  VSSVC.exe
FAILURE_BUCKET_ID:  0x7f_d_fileinfo+7afa
  BIOS Version                  F.3C
  BIOS Release Date             05/20/2009
  Manufacturer                  Hewlett-Packard
  Baseboard Manufacturer        Wistron
  Product Name                  Compaq Presario CQ60 Notebook PC
  Baseboard Product             303C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb  7 12:30:28.198 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini020716-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) UP Free x86 compatible
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
System Uptime: 0 days 3:03:03.056
Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClassCompleteRequest+11 )
BugCheck D1, {0, 2, 0, 89f68fff}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 89f68fff, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0xD1_CLASSPNP!ClassCompleteRequest+11
  BIOS Version                  F.3C
  BIOS Release Date             05/20/2009
  Manufacturer                  Hewlett-Packard
  Baseboard Manufacturer        Wistron
  Product Name                  Compaq Presario CQ60 Notebook PC
  Baseboard Product             303C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Thu Feb 11 10:53:01.450 2016 (UTC - 5:00)**************************
sym_u3.sys         Thu Oct 20 20:12:49 2005 (43583281)
sym_hi.sys         Fri Nov 11 16:07:07 2005 (437507FB)
symc8xx.sys        Fri Nov 11 17:45:56 2005 (43751F24)
iirsp.sys          Tue Dec 13 16:48:01 2005 (439F4191)
djsvs.sys          Tue Apr 11 20:20:11 2006 (443C47BB)
nfrd960.sys        Tue Jun  6 17:12:15 2006 (4485EFAF)
mdmxsdk.sys        Mon Jun 19 17:26:59 2006 (449716A3)
ql40xx.sys         Thu Jul  6 15:38:16 2006 (44AD66A8)
iteraid.sys        Thu Aug 10 21:38:19 2006 (44DBDF8B)
iteatapi.sys       Thu Aug 10 22:11:47 2006 (44DBE763)
mraid35x.sys       Thu Sep  7 21:21:32 2006 (4500C59C)
ulsata.sys         Tue Sep 19 20:02:59 2006 (45108533)
ulsata2.sys        Tue Sep 19 20:18:47 2006 (451088E7)
adpu160m.sys       Wed Feb 21 13:04:35 2007 (45DC89B3)
adpu320.sys        Tue Feb 27 19:03:08 2007 (45E4C6BC)
hpcisss.sys        Fri Mar  9 14:51:35 2007 (45F1BAC7)
ql2300.sys         Fri Mar  9 18:13:05 2007 (45F1EA01)
elxstor.sys        Wed Apr 11 11:45:07 2007 (461D0283)
sisraid2.sys       Fri Apr 13 18:34:24 2007 (46200570)
sisraid4.sys       Fri Apr 13 19:38:55 2007 (4620148F)
adp94xx.sys        Tue Apr 24 17:00:29 2007 (462E6FED)
adpahci.sys        Tue May  1 13:29:26 2007 (463778F6)
uliahci.sys        Fri May  4 12:18:25 2007 (463B5CD1)
arc.sys            Thu May 24 17:31:06 2007 (4656041A)
arcsas.sys         Fri May 25 14:56:36 2007 (46573164)
megasas.sys        Fri May 25 18:19:58 2007 (4657610E)
vsmraid.sys        Wed May 30 17:15:38 2007 (465DE97A)
nvraid.sys         Wed Jun  6 16:34:41 2007 (46671A61)
nvstor.sys         Wed Jun  6 16:34:41 2007 (46671A61)
HpqKbFiltr.sys     Mon Jun 18 18:12:03 2007 (46770333)
lsi_scsi.sys       Fri Jun 29 20:47:54 2007 (4685A83A)
lsi_sas.sys        Fri Jun 29 21:01:01 2007 (4685AB4D)
lsi_fc.sys         Fri Jun 29 21:01:20 2007 (4685AB60)
megasr.sys         Mon Jul  2 17:50:10 2007 (46897312)
iastorv.sys        Fri Sep 28 14:17:27 2007 (46FD4537)
xaudio.sys         Thu Oct 18 18:36:53 2007 (4717E005)
HSX_CNXT.sys       Thu Nov  1 20:46:56 2007 (472A7380)
HSXHWAZL.sys       Thu Nov  1 20:47:51 2007 (472A73B7)
HSX_DPV.sys        Thu Nov  1 20:50:39 2007 (472A745F)
nvmfdx32.sys       Tue Jan 29 14:38:28 2008 (479F80B4)
SynTP.sys          Thu Apr 17 20:15:05 2008 (4807E809)
nvsmu.sys          Fri Apr 25 01:51:45 2008 (48117171)
athr.sys           Sun Apr 27 14:07:41 2008 (4814C0ED)
nvhda32v.sys       Fri May  9 22:17:01 2008 (4825059D)
intelide.sys       Mon Jun  2 21:10:34 2008 (48449A0A)
CHDRT32.sys        Thu Jun  5 19:58:38 2008 (48487DAE)
RTSTOR.SYS         Fri Sep 19 05:43:48 2008 (48D37454)
nvBridge.kmd       Thu Jul 23 17:46:32 2009 (4A68DA38)
nvlddmkm.sys       Thu Jul 23 18:05:26 2009 (4A68DEA6)
MpFilter.sys       Thu Feb 26 17:32:01 2015 (54EF9EE1)
http://www.carrona.org/drivers/driver.php?id=sym_u3.sys
http://www.carrona.org/drivers/driver.php?id=sym_hi.sys
http://www.carrona.org/drivers/driver.php?id=symc8xx.sys
http://www.carrona.org/drivers/driver.php?id=iirsp.sys
http://www.carrona.org/drivers/driver.php?id=djsvs.sys
http://www.carrona.org/drivers/driver.php?id=nfrd960.sys
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
http://www.carrona.org/drivers/driver.php?id=ql40xx.sys
http://www.carrona.org/drivers/driver.php?id=iteraid.sys
http://www.carrona.org/drivers/driver.php?id=iteatapi.sys
http://www.carrona.org/drivers/driver.php?id=mraid35x.sys
http://www.carrona.org/drivers/driver.php?id=ulsata.sys
http://www.carrona.org/drivers/driver.php?id=ulsata2.sys
http://www.carrona.org/drivers/driver.php?id=adpu160m.sys
http://www.carrona.org/drivers/driver.php?id=adpu320.sys
http://www.carrona.org/drivers/driver.php?id=hpcisss.sys
http://www.carrona.org/drivers/driver.php?id=ql2300.sys
http://www.carrona.org/drivers/driver.php?id=elxstor.sys
http://www.carrona.org/drivers/driver.php?id=sisraid2.sys
http://www.carrona.org/drivers/driver.php?id=sisraid4.sys
http://www.carrona.org/drivers/driver.php?id=adp94xx.sys
http://www.carrona.org/drivers/driver.php?id=adpahci.sys
http://www.carrona.org/drivers/driver.php?id=uliahci.sys
http://www.carrona.org/drivers/driver.php?id=arc.sys
http://www.carrona.org/drivers/driver.php?id=arcsas.sys
http://www.carrona.org/drivers/driver.php?id=megasas.sys
http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
http://www.carrona.org/drivers/driver.php?id=nvraid.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=lsi_scsi.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
http://www.carrona.org/drivers/driver.php?id=lsi_fc.sys
http://www.carrona.org/drivers/driver.php?id=megasr.sys
http://www.carrona.org/drivers/driver.php?id=iastorv.sys
http://www.carrona.org/drivers/driver.php?id=xaudio.sys
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys
http://www.carrona.org/drivers/driver.php?id=nvmfdx32.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=athr.sys
http://www.carrona.org/drivers/driver.php?id=nvhda32v.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT32.sys
http://www.carrona.org/drivers/driver.php?id=RTSTOR.SYS
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kkitis

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Posted 12 February 2016 - 04:21 AM

@usasma,

 

thank you very much for your immediate response. I had already tried installing the missing updates before posting, but a blue screen came up and never retried! Anyway, I will try to update my system and see what happens. I will post back in any case.

 

Thank you.






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