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Windows can't update important files and services while the system is using them


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12 replies to this topic

#1 webkohli

webkohli

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Posted 10 February 2016 - 11:55 PM

Hello,

 

I've shifted back to Windows 7 Home Basic 64 bit after getting frustrated with Windows 10 performance issue. Since then I'm getting this error: Windows can't update important files and services while the system is using them. Save any open files and restart the computer, and then try to check for new updates. I've started my laptop hundreds of times but same message is coming-up & hence windows update pop-up comes regularly. My laptop performance also went down.

 

Here's what I tried till now:

  1. Downloaded WindowsUpdateDiagnostic.diagcab & run to correct the issue but nothing happened.
  2. Downloaded & run fixit tool from here: http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7 but nothing happened.
  3. Applied this approach as-well:
a. Open an administrative Command Prompt window.
b. Run the following commands and press Enter after each command:
Net stop wuauserv
cd %systemroot%
Ren SoftwareDistribution SoftwareDistribution.old

Net start wuauserv

 

Please help me to solve this issue as I'm tired of this.

 



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#2 webkohli

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Posted 12 February 2016 - 02:26 AM

Moderator, People - please help me to solve this issue. 



#3 hamluis

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Posted 12 February 2016 - 06:27 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#4 webkohli

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Posted 13 February 2016 - 12:39 AM

Hello hamluis,

 

Thanks for reply. I run MiniToolBox and here are content:

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Sujata (administrator) on 13-02-2016 at 10:58:35
Running from "C:\Users\Sujata\Desktop"
Microsoft Windows 7 Home Basic  Service Pack 1 (X64)
Model: HP Pavilion g4 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/12/2016 09:31:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/11/2016 09:14:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2016 10:18:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2016 05:35:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2016 05:28:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2016 05:01:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2016 05:00:57 PM) (Source: ESENT) (User: )
Description: DllHost (3700) WebCacheLocal: Error -1811 occurred while opening logfile C:\Users\Sujata\AppData\Local\Microsoft\Windows\WebCache\V010005D.log.
 
Error: (02/10/2016 04:37:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: CCleaner64.exe, version: 5.10.0.5373, time stamp: 0x55f9cece
Faulting module name: CCleaner64.exe, version: 5.10.0.5373, time stamp: 0x55f9cece
Exception code: 0xc0000005
Fault offset: 0x0000000000011d9d
Faulting process id: 0x1814
Faulting application start time: 0xCCleaner64.exe0
Faulting application path: CCleaner64.exe1
Faulting module path: CCleaner64.exe2
Report Id: CCleaner64.exe3
 
Error: (02/10/2016 04:37:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: CCleaner64.exe, version: 5.10.0.5373, time stamp: 0x55f9cece
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0x1814
Faulting application start time: 0xCCleaner64.exe0
Faulting application path: CCleaner64.exe1
Faulting module path: CCleaner64.exe2
Report Id: CCleaner64.exe3
 
Error: (02/10/2016 09:36:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (02/12/2016 02:48:34 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (02/11/2016 04:59:38 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.
 
Error: (02/10/2016 02:06:32 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IconMan_R service.
 
Error: (02/10/2016 09:35:43 AM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: %%2
 
Error: (02/09/2016 06:00:25 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (02/09/2016 05:46:52 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (02/09/2016 05:45:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (02/09/2016 05:32:53 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (02/09/2016 10:31:41 AM) (Source: NetBT) (User: )
Description: Initialization failed because the transport refused to open initial addresses.
 
Error: (02/09/2016 09:16:01 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Solutions Framework Service service failed to start due to the following error: %%1053
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2016-02-01 12:19:33.293
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\McAfee\Endpoint Security\Endpoint Security Platform\MfeSPUninst.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-02-01 12:19:21.406
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\McAfee\Endpoint Security\Endpoint Security Platform\MfeSPUninst.exe because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
(n)Code Solutions - PKI Component (HKLM-x32\...\{BF87FDD3-9E61-4226-A4FB-463AB59CC87C}) (Version: 1.1.0 - (n)Code Solutions)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1380 - Adobe Systems Incorporated)
Adobe Flash Player 17 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.13) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.3.183 - Adobe Systems, Inc.)
Agatha Christie - Peril at End House (HKLM-x32\...\WTA-69df4658-1eaf-4a3c-98fa-7ccefbbceb5c) (Version: 2.2.0.95 - WildTangent) Hidden
AuthenTec TrueAPI (HKLM\...\{054EF02F-95D8-48F4-9EEB-2F9CE3072ED8}) (Version: 1.3.0.111 - AuthenTec, Inc.) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-1bddfe30-feb9-4885-b92b-c217e4796e44) (Version: 2.2.0.97 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WTA-114c4568-4da0-4536-a09a-ebda71af009b) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WTA-ab32108d-3806-49f9-8ab2-e0cb91d8db9b) (Version: 2.2.0.97 - WildTangent) Hidden
Bounce Symphony (HKLM-x32\...\WTA-a6de35fb-9a10-49b2-9503-02310a76fee5) (Version: 2.2.0.97 - WildTangent) Hidden
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.100.82.140 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{6E7F4CA3-B2DE-413C-A7A1-43AA5BE19EA1}) (Version: 6.5.0.2300 - Broadcom Corporation)
Broadcom InConcert Maestro (HKLM\...\{57DD35E9-D9BB-4089-BB05-EF933C586CB3}) (Version: 1.0.5.2300 - Broadcom Corporation)
Cake Mania (HKLM-x32\...\WTA-050be32d-ce5d-43b1-82e4-bde42bff49ef) (Version: 2.2.0.95 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.10 - Piriform)
Chronicles of Albian (HKLM-x32\...\WTA-136e3bdc-a94b-4948-bc38-2d8fae21e985) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-678e3c17-ce89-4c06-9b2f-576eb019cf41) (Version: 2.2.0.95 - WildTangent) Hidden
Cradle of Rome 2 (HKLM-x32\...\WTA-7410ed96-f583-406e-8170-7f9dc37873a6) (Version: 2.2.0.95 - WildTangent) Hidden
CyberLink PowerDVD 10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.3.3020 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.1.4119 - CyberLink Corp.)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Farm Frenzy (HKLM-x32\...\WTA-81b5299c-6ac3-4c9e-8a51-ae2caadaed1d) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-ba7c477b-e1be-440b-9c9c-53cecf590838) (Version: 2.2.0.97 - WildTangent) Hidden
FileZilla Client 3.7.1 (HKLM-x32\...\FileZilla Client) (Version: 3.7.1 - FileZilla Project)
Final Drive: Nitro (HKLM-x32\...\WTA-8cbb1121-3a7a-4ce3-91e9-2b79ef6a1ce5) (Version: 2.2.0.95 - WildTangent) Hidden
Google AdWords Editor (HKLM-x32\...\{B3935191-B002-47E9-96DF-0567B5C5FFED}) (Version: 10.5.0 - Google)
Google Chrome (HKCU\...\Google Chrome) (Version: 48.0.2564.109 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-7a8a1908-12c7-4c6c-8ec3-8d416629b29b) (Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Documentation (HKLM-x32\...\{99D0BDEA-3E2D-47BB-9F11-06B486635346}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Launch Box (HKLM\...\{9CAB2212-0732-4827-8EC4-61D8EF0AA65B}) (Version: 1.0.11 - Hewlett-Packard Company)
HP On Screen Display (HKLM-x32\...\{9B9B8EE4-2EDB-41C2-AF2E-63E75D37CDDF}) (Version: 1.1.2 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{7E799992-5DA0-4A1A-9443-B1836B063FEC}) (Version: 1.4.8 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{ABEF00D0-FCAE-4E47-8D4E-D4AE5FD72B15}) (Version: 2.4.3 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{5036764A-435D-40C9-869C-31085A3D741D}) (Version: 8.7.4751.3798 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13476.3753 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{675D093B-815D-47FD-AB2C-192EC751E8E2}) (Version: 4.6.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.1.40.3 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.0.30.219 - Hewlett-Packard Company)
HTC Driver Installer (HKLM-x32\...\{6D6664A9-3342-4948-9B7E-034EFE366F0F}) (Version: 3.0.0.007 - HTC Corporation)
IBP 12.1 (HKLM-x32\...\IBP12_is1) (Version: 12.1 - Axandra GmbH)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2372 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1026 - Intel Corporation)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Jewel Quest: The Sleepless Star - Collector's Edition (HKLM-x32\...\WTA-c18c0009-1abf-4eda-8fbb-8ccdb1c07e01) (Version: 2.2.0.95 - WildTangent) Hidden
Macromedia Dreamweaver 8 (HKLM-x32\...\{0837A661-FEC3-48B3-876C-91E7D32048A9}) (Version: 8.0.0.2734 - Macromedia)
Macromedia Extension Manager (HKLM-x32\...\{5546CDB5-2CE2-498B-B059-5B3BF81FC41F}) (Version: 1.7.240 - Macromedia, Inc.)
Mah Jong Medley (HKLM-x32\...\WTA-847e26bc-5fe0-4f48-bc1d-f5bc92187f01) (Version: 2.2.0.95 - WildTangent) Hidden
McAfee LiveSafe – Internet Security (HKLM-x32\...\MSC) (Version: 14.0.6120 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Express LocalDB  (HKLM\...\{E75776B2-EAE5-42F9-A800-0A10763DEDF0}) (Version: 11.0.2318.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
Mystery of Mortlake Mansion (HKLM-x32\...\WTA-a6aef39f-42b2-46f3-bf2b-8a1f58147c55) (Version: 2.2.0.97 - WildTangent) Hidden
Namco All-Stars: PAC-MAN (HKLM-x32\...\WTA-66a1bfe2-f654-499d-82dd-6b3731f6641c) (Version: 2.2.0.95 - WildTangent) Hidden
Opera Stable 31.0.1889.99 (HKLM-x32\...\Opera 31.0.1889.99) (Version: 31.0.1889.99 - Opera Software)
Opera Stable 34.0.2036.25 (HKLM-x32\...\Opera 34.0.2036.25) (Version: 34.0.2036.25 - Opera Software)
Opera Stable 35.0.2066.37 (HKLM-x32\...\Opera 35.0.2066.37) (Version: 35.0.2066.37 - Opera Software)
Penguins! (HKLM-x32\...\WTA-30bff66e-c32f-411d-b3ff-36316501979b) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-3b21c4af-6419-4831-baa8-a4ee47e376a0) (Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (HKLM-x32\...\WTA-27971066-9cec-43d4-b7f3-61b1df6e7f4e) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-4995e746-803e-4bfa-b388-4a6e916b3597) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-8fd387af-dcf6-49ae-b9c7-a75f5fedb64c) (Version: 2.2.0.95 - WildTangent) Hidden
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7600.77 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{DBCD5E64-7379-4648-9444-8A6558DCB614}) (Version: 2.0.0 - Hewlett-Packard) Hidden
Screaming Frog SEO Spider (HKLM-x32\...\Screaming Frog SEO Spider) (Version: 5.1 - Screaming Frog Ltd)
SimilarImages (HKLM-x32\...\SimilarImages) (Version: 2013.11 - Nils Maier)
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.111 - Skype Technologies S.A.)
Slingo Supreme (HKLM-x32\...\WTA-3f210291-42f5-4301-a9df-f2bc04f35c81) (Version: 2.2.0.97 - WildTangent) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest - The Hawaiian Islands (HKLM-x32\...\WTA-4f04b367-3a87-45d2-833b-ce97dfdd8ff8) (Version: 2.2.0.97 - WildTangent) Hidden
VIP Access SDK (1.0.1.2)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.2 - Symantec Inc.)
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-8bc5c05e-f144-49c6-aea6-b913abb4bae6) (Version: 2.2.0.97 - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.2 - WildTangent) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
Xenu's Link Sleuth (HKLM-x32\...\Xenu's Link Sleuth) (Version: 1.3.8 - Tilman Hausherr)
Zuma Deluxe (HKLM-x32\...\WTA-32cfe507-0015-4c08-b650-57413dbf48ba) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 35%
Total physical RAM: 4043.86 MB
Available physical RAM: 2618.05 MB
Total Virtual: 8085.93 MB
Available Virtual: 6009.93 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:105.16 GB) (Free:40.11 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:341.8 GB) (Free:211.11 GB) NTFS
3 Drive e: (Recovery) (Fixed) (Total:18.6 GB) (Free:5.58 GB) NTFS
 
========================= Users: ========================================
User accounts for \\HP-HP
 
Administrator            Guest                    HP                       
Sujata                   
 
 
**** End of log ****

Edited by hamluis, 13 February 2016 - 07:04 AM.


#5 webkohli

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Posted 13 February 2016 - 03:43 AM

And here's the speccy link:

 

http://speccy.piriform.com/results/rfzJGdXLGF3z8spsk8QXCeh

 

Let me know if you need anything else.



#6 webkohli

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Posted 15 February 2016 - 07:59 AM

Hello Hamluis,
 
I've posted Speccy and MiniToolBox content. Please help me to sort out this problem.
 
Let me know if you need anything from end.
 
Thanks!


#7 hamluis

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Posted 15 February 2016 - 02:14 PM

Apologies for the delay in responding but I have to navigate myself through my computer's maze today :).

 

Your hard drive seems to be in trouble, per the Speccy "warning" status.  I suggest moving any valued data files to safe storage and then running the following hard drive diagnostic, following the guidance provided by dc3:  GSmart, dc3 - http://www.bleepingcomputer.com/forums/t/583148/sudden-power-shut-off-for-no-apparent-reason/page-2#entry3767731.

 

Louis



#8 webkohli

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Posted 16 February 2016 - 06:47 AM

Hamluis - No problem regarding delay as I said earlier, I'm frustrated with speed and that's the only reason I want to knock tout this issue ASAP.

 

Thanks for pointed out the hard-drive issue. I need to purchase external hard-drive to take backup & then run hard drive diagnostics, which will take some time.

 

I'll try my best to post HD diagnostics soon.



#9 webkohli

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Posted 22 February 2016 - 06:58 AM

Hello Hamluis,
 
Hope you're good. I've followed your instructions today after backing my data backup. here are the stats:

----------------------------------------------------------------------------------------------------------------

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Toshiba 2.5" HDD MK..76GSX
Device Model:     TOSHIBA MK5076GSX
Serial Number:    81G1P588T
LU WWN Device Id: 5 000039 37218511f
Firmware Version: GS001C
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Mon Feb 22 15:37:24 2016 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (  120) seconds.
Offline data collection
capabilities: (0x51) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 138) minutes.
SCT capabilities:       (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   050    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0027   100   100   050    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0023   100   100   002    Pre-fail  Always       -       1950
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       13537
  5 Reallocated_Sector_Ct   0x0033   070   070   010    Pre-fail  Always       -       616
  7 Seek_Error_Rate         0x002f   100   100   050    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   100   100   050    Pre-fail  Offline      -       0
  9 Power_On_Minutes        0x0032   080   080   000    Old_age   Always       -       136h+59m
 10 Spin_Retry_Count        0x0033   253   100   030    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       6621
183 Runtime_Bad_Block       0x0032   100   100   001    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
185 Unknown_Attribute       0x0032   100   100   001    Old_age   Always       -       65535
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       1450
189 High_Fly_Writes         0x003a   100   100   001    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   059   045   040    Old_age   Always       -       41 (Min/Max 22/51)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       27772
192 Power-Off_Retract_Count 0x0022   100   100   000    Old_age   Always       -       851981
193 Load_Cycle_Count        0x0032   098   098   000    Old_age   Always       -       21897
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       282
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      8219         -
# 2  Short offline       Completed without error       00%      8212         -
# 3  Short offline       Completed without error       00%      7961         -
# 4  Short offline       Completed without error       00%      7931         -
# 5  Short offline       Aborted by host               10%      7720         -
# 6  Short offline       Completed without error       00%      7700         -
# 7  Short offline       Completed without error       00%      7675         -
# 8  Short offline       Completed without error       00%      7665         -
# 9  Short offline       Completed without error       00%      7647         -
#10  Short offline       Completed without error       00%      7628         -
#11  Short offline       Completed without error       00%      7604         -
#12  Short offline       Completed without error       00%      7586         -
#13  Short offline       Completed without error       00%      7565         -
#14  Short offline       Completed without error       00%      7537         -
#15  Short offline       Completed without error       00%      7529         -
#16  Short offline       Completed without error       00%      7503         -
#17  Short offline       Completed without error       00%      7492         -
#18  Short offline       Completed without error       00%      7473         -
#19  Short offline       Completed without error       00%      7440         -
#20  Short offline       Completed without error       00%      7422         -
#21  Short offline       Completed without error       00%      7397         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
--------------------------------------------------------------------------------------------------------------------------------------------
 
Also see attribute screenshot.

Attached Files


Edited by webkohli, 22 February 2016 - 07:00 AM.


#10 hamluis

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Posted 22 February 2016 - 11:37 AM

Moved to Internal Hardware where one of the experienced/knowledgeable members can interpret/assist.

 

Louis



#11 webkohli

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Posted 22 February 2016 - 11:44 AM

Thanks for your help, waiting for resolution.



#12 Drillingmachine

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Posted 23 February 2016 - 02:03 PM

Installed Win 10 and then rolled back to 7 without re-installing Windows 7 from scratch? If yes, I would try to reinstall Windows 7.



#13 webkohli

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Posted 23 February 2016 - 11:34 PM

Yes, rolled-back from windows 10 to Win 7 however all softwares & files were same in both OS (I didn't start from scratch).

 

One doubt:

My hard-disk is showing some kind of warning. That's why I've posted speccy, MiniToolBox & Gsmart stats. Can you please tell if my hard-disk need to replace or correct.






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