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help cryptolocker


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18 replies to this topic

#1 tessica225

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Posted 10 February 2016 - 12:44 AM

my husband sent me e-mail last week and i opened it thinking it was ok. cryptolocker has been installed on my computer and encrypted all my photos. no back up because i was sorting them out.



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#2 quietman7

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Posted 10 February 2016 - 06:32 AM

The original CryptoLocker Ransomware which first appeared in the beginning of September 2013...does not exist anymore and hasn't since June 2014. There are many copycat and fake ransomware variants which use the CryptoLocker name but those infections are not the same.

Are there any file extensions appended to your files...such as .ecc, .ezz, .exx, .zzz, .xyz, .aaa, .abc, .ccc, .vvv, .xxx, .ttt, .micro, .encrypted, .locked, .crypto, _crypt, .crinf, .r5a, .XRNT, .XTBL, .crypt, .R16M01D05, .pzdc, .good, .LOL!, .OMG!, .RDM, .RRK, .encryptedRSA, .crjoker, .EnCiPhErEd, .LeChiffre, .keybtc@inbox_com, .0x0, .bleep, .1999, .vault, .HA3, .toxcrypt, .magic, .CTBL, .CTB2, or 6-7 length extension consisting of random characters?

Is there any notice (message) which says something like..."Your files are locked and encrypted with a unique RSA-1024 key!"?

Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a randomly named .html, .txt, .png, .bmp, .url file.

These are some examples of ransom notes:
HELP_DECRYPT.TXT, HELP_YOUR_FILES.TXT, HELP_TO_DECRYPT_YOUR_FILES.txt, RECOVERY_KEY.txt
HELP_RESTORE_FILES.txt, HELP_RECOVER_FILES.txt, HELP_TO_SAVE_FILES.txt, DecryptAllFiles.txt
DECRYPT_INSTRUCTIONS.TXT, INSTRUCCIONES_DESCIFRADO.TXT, How_To_Recover_Files.txt
YOUR_FILES.HTML, YOUR_FILES.url, encryptor_raas_readme_liesmich.txt, Help_Decrypt.txt
DECRYPT_INSTRUCTION.TXT, HOW_TO_DECRYPT_FILES.TXT, ReadDecryptFilesHere.txt, 
_secret_code.txt, About_Files.txt, Read.txt, ReadMe.txt, DECRYPT_ReadMe.TXT, DecryptAllFiles_.txt
FILESAREGONE.TXT, IAMREADYTOPAY.TXT, HELLOTHERE.TXT, READTHISNOW!!!.TXT, SECRETIDHERE.KEY
IHAVEYOURSECRET.KEY, SECRET.KEY, HELP_DECYPRT_YOUR_FILES.HTML, help_decrypt_your_files.html
HELP_TO_SAVE_FILES.txt, RECOVERY_FILES.txt, RECOVERY_FILE.TXT, RECOVERY_FILE_[random].txt
Howto_RESTORE_FILES_.txt, Howto_Restore_FILES.txt, howto_recover_file_.txt, restore_files_.txt, 
how_recover+[random].txt, _how_recover_.txt, recovery_file_[random].txt, recover_file_[random].txt
recovery_file_[random].txt, Howto_Restore_FILES.TXT and help_recover_instructions+[random].txt

Note: The [random] represents random characters which some ransom notes names may include.
Once we have identified the specific ransomware you are dealing with, I can direct you to the appropriate support topic for further assistance and possible decryption of encrypted files.
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#3 tessica225

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Posted 10 February 2016 - 02:43 PM

Yes I have received a ransom note. I havent been able to find anyone that can decript the files and was just wandering if anyone has been able to unlock it the code to retrieve files.

#4 quietman7

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Posted 10 February 2016 - 02:45 PM

We need to know what the name of the ransom note and any file extension added to the end of the encrypted file to help identify what ransomware variant you are dealing with.

Depending on that, there may or may not be a solution for getting your files back.
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#5 nabilayob

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Posted 11 February 2016 - 03:52 AM

i have the same problem and i hacker sent this mess 

 

 

 

 __!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!  

NOT YOUR LANGUAGE? USE https://translate.google.com

What happened to your files ?
All of your files were protected by a strong encryption with RSA-4096.
More information about the encryption keys using RSA-4096 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem)

How did this happen ?
!!! Specially for your PC was generated personal RSA-4096 KEY, both public and private.
!!! ALL YOUR FILES were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.

What do I do ?
So, there are two ways you can choose: wait for a miracle and get your price doubled, or start obtaining BITCOIN NOW! , and restore your data easy way.
If You have really valuable data, you better not waste your time, because there is no other way to get your files, except make a payment.

For more specific instructions, please visit your personal home page, there are a few different addresses pointing to your page below:
1. http://yy4nfsdp4hpfas7hefp4w.gubbosiak.su/48B3ABE79EAD3732
2. http://i4sdmjn4fsdsdqfhu12l.orbyscabz.com/48B3ABE79EAD3732
3. http://ggr7ndjh435nkjewjknrw.malusbast.at/48B3ABE79EAD3732
If for some reasons the addresses are not available, follow these steps:
1. Download and install tor-browser: http://www.torproject.org/projects/torbrowser.html.en
2. After a successful installation, run the browser and wait for initialization
3. Type in the address bar: yez2o5lwqkmlv5lc.onion/48B3ABE79EAD3732
4. Follow the instructions on the site.

!!! IMPORTANT INFORMATION:
!!! Your personal pages:
http://yy4nfsdp4hpfas7hefp4w.gubbosiak.su/48B3ABE79EAD3732
http://i4sdmjn4fsdsdqfhu12l.orbyscabz.com/48B3ABE79EAD3732
http://ggr7ndjh435nkjewjknrw.malusbast.at/48B3ABE79EAD3732
!!! Your personal page Tor-Browser: yez2o5lwqkmlv5lc.onion/48B3ABE79EAD3732
!!! Your personal identification ID: 48B3ABE79EAD3732
 

 

what can i do  ??

 

i need help  i cant open any document



#6 tessica225

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Posted 11 February 2016 - 04:47 AM

i have the same problem and i hacker sent this mess 
 
 
 

 __!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!__!@#!@#!  
NOT YOUR LANGUAGE? USE https://translate.google.com
What happened to your files ?
All of your files were protected by a strong encryption with RSA-4096.
More information about the encryption keys using RSA-4096 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem)
How did this happen ?
!!! Specially for your PC was generated personal RSA-4096 KEY, both public and private.
!!! ALL YOUR FILES were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.
What do I do ?
So, there are two ways you can choose: wait for a miracle and get your price doubled, or start obtaining BITCOIN NOW! , and restore your data easy way.
If You have really valuable data, you better not waste your time, because there is no other way to get your files, except make a payment.
For more specific instructions, please visit your personal home page, there are a few different addresses pointing to your page below:
1. http://yy4nfsdp4hpfas7hefp4w.gubbosiak.su/48B3ABE79EAD3732
2. http://i4sdmjn4fsdsdqfhu12l.orbyscabz.com/48B3ABE79EAD3732
3. http://ggr7ndjh435nkjewjknrw.malusbast.at/48B3ABE79EAD3732
If for some reasons the addresses are not available, follow these steps:
1. Download and install tor-browser: http://www.torproject.org/projects/torbrowser.html.en
2. After a successful installation, run the browser and wait for initialization
3. Type in the address bar: yez2o5lwqkmlv5lc.onion/48B3ABE79EAD3732
4. Follow the instructions on the site.
!!! IMPORTANT INFORMATION:
!!! Your personal pages:
http://yy4nfsdp4hpfas7hefp4w.gubbosiak.su/48B3ABE79EAD3732
http://i4sdmjn4fsdsdqfhu12l.orbyscabz.com/48B3ABE79EAD3732
http://ggr7ndjh435nkjewjknrw.malusbast.at/48B3ABE79EAD3732
!!! Your personal page Tor-Browser: yez2o5lwqkmlv5lc.onion/48B3ABE79EAD3732
!!! Your personal identification ID: 48B3ABE79EAD3732
 
 
what can i do  ??
 
i need help  i cant open any document


What do you mean when. Is this a way to decript the files?

#7 tessica225

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Posted 11 February 2016 - 04:50 AM

What is this information above? Not sure what it is. It looks very much like the information I received when cryptolocker loaded onto my computer. Can anyone tell me this information is ok

#8 nabilayob

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Posted 11 February 2016 - 05:12 AM

hi Tessica225 my name is nabil and i received the above message from the hacker when he encrypt my files and now my files now not opened



#9 tessica225

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Posted 11 February 2016 - 05:32 AM

Yep it's that same one. I have rung around and everyone is saying they can't be decrypted unless you pay ransom. I have lost photos from my family over the last two years. I can't believe there people out there that do this... Hope they rot in hell. I have saved the files I want to an external hard drive so if eventually they find a way I can get them back. The scumbags aren't getting my money

#10 quietman7

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Posted 11 February 2016 - 06:56 AM

Many of these ransom notes are very similar in what they say.

As noted previously, we need to know the actual name of the ransom note and what if any file extension was added to the end of the encrypted file name as show in the examples I provided in Post #1.
Samples of any encrypted files, ransom notes or suspicious executables (installer, malicious files, attachments) that you suspect were involved in causing the infection can be submitted here (http://www.bleepingcomputer.com/submit-malware.php?channel=3) with a link to this topic. Doing that will also be helpful with analyzing and investigating by our crypto experts.
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#11 tessica225

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Posted 11 February 2016 - 07:07 AM

Sorry I haven't got back to you. My husband has the computer at work for computer tech to pick up tomorrow. I have asked him to get this information from him so I can pass onto you.

#12 quietman7

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Posted 11 February 2016 - 07:14 AM

Ok.
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#13 tessica225

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Posted 11 February 2016 - 07:23 AM

Hey globel, would a copy of email sent help??

#14 quietman7

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Posted 11 February 2016 - 07:27 AM

The email as well as samples of any encrypted files, ransom notes or suspicious executables (installer, malicious files, attachments) that you suspect were involved in causing the infection can be submitted here (http://www.bleepingcomputer.com/submit-malware.php?channel=3) with a link to this topic.

The information I specifically asked for will help me identify what ransomware you are dealing with so I can get you to the proper support topic.
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#15 xXToffeeXx

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Posted 11 February 2016 - 07:28 AM

Looks like Teslacrypt.

 

Is a .micro added to the end of the file name? For example like this; image.jpg.micro.

 

Is there an attachment or link to another website on the email?

 

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