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1 Out of 4 Computers With Ping Issues


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#1 jsc1

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Posted 08 February 2016 - 09:24 PM

I have a 4 desktop computers (all are the same models) that are used for monitoring CCTV cameras. All of the machines were working just fine until I had a hard drive failure on one computer. I reimaged that machine from one of the other 3 machines. Remember all of the machines are the same model of computer. I changed the name and the IP on the reimaged machine.

Now for my problem:
-I started having issues with viewing the cameras on the reimaged machine. The camera images would freeze and come back again after a short time.
-I ran "ping -t" test and my pings work successfully for a short time (about 3 or 4 minutes) and then pings will drop out. After a minute or two they will start pinging successfully again. There is no pattern as to how long the pings will work or drop out. I have monitored it for a day with the same results.

Here are some details of my setup. 
-I do not run any antivirus software on the machines.
-Firewall has been disabled on all machines.
-All machines have fixed IPs (10.10.31.30-10.10.31.33)
-IPV6 has been disabled.
-The machines only have the OS and the camera viewing software installed.
-These machines are in a server rack next to the network switch. Directly connected to the switch.
-Only this one machine is having this issue. 

Here is what I have tested so far with no luck.
-Swapped patch cable.
-Swapped ports on the switch with one of the working machines.
-Power cycled the network switch.
-Verified all the latest Windows update have been applied.
-Swapped the fixed IPs numbers between computers and the pings dropout issues stayed with same machine and not the IP.
-Deleted the network card, recreated, and reconfigured it within the OS.
-Downloaded the latest network card drivers from the manufacture and applied them.
-Disabled the onboard NIC and replaced it with a USB to NIC adapter and configured that device to the fixed IP and it had the same issue.



-I restored/reinstalled the OS from the original DVDs from the manufacture.
-Uninstalled all of the bloatware software.
-I applied all of the latest Windows updates to the OS.
-Configured my NIC to the same fixed IP.
Still no joy.

Thanks for the help.



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#2 TsVk!

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Posted 08 February 2016 - 11:14 PM

Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

aak3k9.jpg

 

Click Go and then copy and paste the results into your reply.

 

I will see if I can help you.



#3 jsc1

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Posted 11 February 2016 - 05:05 PM

I ran the tool on my computer and quest and saved the log file.  Just running the tool corrected my issue.  Because the issue was not related to IE or FireFox I trust the issues could have been resolver by running ipconfig /flushdns.

 

I will continue to monitor this computer and post the results.

 

Thanks for the help and the great tool.



#4 TsVk!

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Posted 11 February 2016 - 05:09 PM

You're welcome.

 

:thumbup2:






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