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Intermittent loss of Internet access


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#1 amn70

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Posted 08 February 2016 - 05:07 PM

A client of mine is experiencing intermittent loss of web access. Wifi connection is established and solid when it is occurring and another laptop in the house that uses the same wifi has no issues so can't see it being a router or provider issue. One strange things is whenever the problem arises and I have established connection to it via Teamviewer I do NOT lose the Teamviewer connection but if a Teamviewer connection has not yet been established prior to loss of access than Teamviewer on the client machine is unable to accept connections. I have repaired DNS and Winsock using Tweaking. I have checked it for virus and malware and nothing was found. I uninstalled Avast Pro as initially I thought its Webshield or SecureDNS might have been the cause. Laptop is running Windows 8.1. Not sure what else it could be. Unless someone has any suggestions I am at a point where I think I am just going to wipe it and reload it.

 

Thanks in advance,

Adam



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#2 Niweg

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Posted 08 February 2016 - 07:20 PM

 I have the fix if this is happening on a Windows 10 system.  However you failed to say whether it's that or some other version.


Make regular full system backups or you'll be sorry sooner or later.


#3 amn70

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Posted 08 February 2016 - 07:22 PM

 I have the fix if this is happening on a Windows 10 system.  However you failed to say whether it's that or some other version.


Thanks for the quick reply.
I did mention it toward the bottom of my original post. It's Windows 8.1

#4 Niweg

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Posted 11 February 2016 - 10:56 AM

 Yes you DID say 8.1, sorry I missed it earlier.  I'm sure you know the further you get from the router, the weaker the WiFi signal gets in proportion to the square of the distance (the inverse square law).  Sometimes routers can go bad, so depending on its age, it might need replacing.  The latest WiFi standard, 802.11AC is supposed to cover greater distances than earlier standards, so if the client's WiFi adapter can handle that, you could go with that.


Make regular full system backups or you'll be sorry sooner or later.





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