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Windows Tech Support


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#1 Win7User

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Posted 08 February 2016 - 03:35 PM

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"

I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings

bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is

idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 



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#2 ScathEnfys

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Posted 08 February 2016 - 04:10 PM

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.
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#3 Win7User

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Posted 08 February 2016 - 04:14 PM

OK They are all backed up with Acronis True Image. Check this out just for laughs this is the first day they called.

 



#4 Smsec

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Posted 08 February 2016 - 04:29 PM

I've been getting them about once a month. Last time I told them I had no computer just a tablet. They told me "oh, you need a tablet specialist. Have a good day" and hung up on me. 

 

Another time I played along for a while. I kept asking if he was with Microsoft. He always said "no". At the point he told me he needed to connect me to his certified technician, I asked who certified his technician. He asked me who I wanted the tech to be certified by. I said " Microsoft" and he hung up on me. 

 

Microsoft's  been pursuing any of these scammer that claim they're from Microsoft. They're being very careful not to represent they're from Microsoft. So I guess if you push them on that they'll hang up on you. 



#5 Win7User

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Posted 08 February 2016 - 04:32 PM

I am going to report it to Dell because they claimed to be from Dell. I don't understand why one time they said they were from Dell then they said Windows.



#6 quietman7

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Posted 08 February 2016 - 04:33 PM

You may want to read this topic...Beware of Phony Tech Support Scams
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#7 Smsec

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Posted 08 February 2016 - 05:29 PM

There's a recent story over at Ars Techica about Dell tech support scams. Apparently they've gotten a hold of some customer data and they have specs and ids of the some Dell computers.

 

Latest tech support scam stokes concerns Dell customer data was breached



#8 quietman7

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Posted 08 February 2016 - 06:39 PM

Dell has had problems in the past...Phone Scams Getting More Sophisticated

Dell even posted on the Customer Care Board...Scammers posing as Dell Technical Support
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#9 Win7User

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Posted 04 March 2016 - 10:22 AM

This is still happening. I reported to Dell but it has not stopped. I came home yesterday and my internet was not working. I had to reset my router. I posted somewhere on this forum the problem I had with my router. I believe the problem is related to the calls. The router login is not normal. I had it posted somewhere on this forum but cannot find the post was it moved? You can see this 

That is a video I made of the problem. Sorry the video is not very good. I had the same router problem yesterday and also Internet would not work. I had to reset the router. The funny this is I got a call from "restricted" right when I was resetting the router. And one more thing. I know some may think I am an idiot but I let one of the techs log into my laptop. He showed me event viewer and all the errors and login's and told me I had someone logging in my computer without me knowing. I think he is the idiot I played along with him and then told him he was scamming me. I have so many login's in even viewer because I always just close my laptop and have to log back in with a password. I guess he thought I was dumb. I really wish I could get this resolved and I wish I knew why my internet went out. I had a funny feeling it may have been a denial of service attack. My ISP is Charter Cable. I think I am going to report all this to them. They call on my cell phone and that is through Verizon Wireless. Oh and as far as the router I may have posted on Linksys forum I thought it was this forum I am old and cannot remember and someone said I should update the firmware I did that also.


Edited by Win7User, 04 March 2016 - 10:24 AM.


#10 Wand3r3r

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Posted 04 March 2016 - 02:36 PM

You have been scammed and hacked.  Always ask yourself the question of "how did they get the info to call me or know about my systems?"

 

no information you have in your computer or network is safe.

 

Microsoft /Dell do not know your cell number or computer information.

 

Contact a local computer store about having someone come out and secure/cleanup your computer/router systems.



#11 Win7User

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Posted 04 March 2016 - 08:10 PM

You have been scammed and hacked.  Always ask yourself the question of "how did they get the info to call me or know about my systems?"

 

no information you have in your computer or network is safe.

 

Microsoft /Dell do not know your cell number or computer information.

 

Contact a local computer store about having someone come out and secure/cleanup your computer/router systems.

 

My laptop is a Inspiron 3542. One time when the tech called he mentioned the model and the service tag. And Dell does have my phone number and computer info. I think there was a security breach. You can find it online that other people have had these issues and one site said's there was a breach. And I am not paying someone to come out and clean up my system and network that is ridicules paying an outrageous ridicules price. I have changed the wi-fi password and the router login password. If I have any more issues I will buy a more secure router. I was going to call Charter Cable today but all they will do is tell me to get their free AV security software that bogs down my system I tried it once had to get rid of it.  



#12 quietman7

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Posted 04 March 2016 - 08:19 PM


...I think there was a security breach. You can find it online that other people have had these issues and one site said's there was a breach....

 

 

Scammers target Dell customers after apparent data breach

A number of Dell customers claim to have been contacted by scammers who had access to specific customer information that should have only been available to Dell. The company says it hasn't been hacked but won't offer an explanation for the seemingly stolen data.

Latest tech support scam stokes concerns Dell customer data was breached

"What made the calls interesting was that they had all the information about my computer; model number, serial number, and notably the last item I had called Dell technical support about (my optical drive)...That they knew about my optical drive call from several months prior made me think there was some sort of information breach versus just my computer being compromised."


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#13 Win7User

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Posted 04 March 2016 - 08:40 PM

Thanks Quiteman7 I knew I saw it somewhere it was here here the links were posted. What is Dell going to do? I think this should lead to some lawsuit and maybe customers get something from this? It really worries me about the problems I am having. I was not trying to be rude about paying someone to come out. But nothing is 100% safe and I just do not want to pay anyone for this. It is just going to take some research to make my system more secure. I will admit I do not use AV program at all. Why? If I did use one it would be MSE but I uninstalled it because every time I plug in my external hard drive it bugs me about scanning. The drive is 500 GB and has over 300 MB used mostly acornis true image backup's. What is the point of scanning backup images? 



#14 quietman7

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Posted 04 March 2016 - 09:02 PM

I also read these calls may be the result of an inside job rather than a security breach. It has been reported that much of Dell’s tech support is handled by techs in India who may be looking to earn some extra money.

Dell to Customers: Report ‘Service Tag’ Scams

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support technicians...Dell spokesman David Frink said the company has “no indication that customer information used in the sames reported recently were obtained through an external attack,” but he declined to respond to direct questions about whether the company had ruled out an insider attack, such as a current or previous channel partner that got hacked or illegally sold Dell customer information.

...He pointed concerned Dell customers to information on the company’s site that warns customers to be on alert for phone scams...“We also have provided an intake form to make it easy for customers to submit information for our teams to investigate,” Frink wrote in an email to KrebsOnSecurity. “We’re encouraging our customers to come to us with any information that could facilitate the investigations. We are investigating the issue, but can only do so with assist from customers who believe that someone tried to scam them. This is a continuing investigation, which by its nature, is based primarily on input from customers.


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#15 Win7User

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Posted 04 March 2016 - 09:31 PM

Well putting my info here https://marketing.dell.com/reportscams may be unsafe. I figured it may have been something like that. I was thinking more that it could have been someone who was fired. I will share this. The small town I live in back in 2000 or so a local store built these custom Aopen computers. They sold a bunch and also provided internet service mostly dial up. A guy that worked there somehow had disagreement's with the owner and got fired. This guy had all the customers e-mail access. After he got fired he opened his own computer shop and mass e-mailed everyone that used the local ISP he worked for he e-mailed them special's and bragged how much cheaper he was and all. So I figured maybe someone from Dell got fired and had the right access to some customers info. One of the tech's that called mentioned a problem I had I had to report one tech because he clicked on a driver update ad and tried to install malware he was remotely connected from dell. I reported him maybe he got fired and is the one connected to this.






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