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issues with updates (MOVED)


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#1 guitar13

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Posted 08 February 2016 - 01:55 PM

Hey folks

 

I have been having lots of problems downloading and installing windows updates recently.  The latest now is I cant install one and the computer wont shut off due to this.  I have tried restore but it keeps failing.

 

I posted on another section and the person looked into this and suggested I post here.

 

Thanks in advance



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#2 guitar13

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Posted 10 February 2016 - 01:19 PM

hi Folks,   Any advice?

Thanks



#3 boopme

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Posted 10 February 2016 - 02:30 PM

What operating system please?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 guitar13

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Posted 10 February 2016 - 04:29 PM

windows 7 it is



#5 boopme

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Posted 10 February 2016 - 04:51 PM

Moving this there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 guitar13

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Posted 10 February 2016 - 06:21 PM

ok thanks, do i need to do anything?



#7 hamluis

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Posted 10 February 2016 - 08:00 PM

The Windows Update site had problems this morning...but they cleared up in early afternoon.  I subsequently installed all critical updates missing from my laptop (no updates installed since end of Jul 2015), so I suggest you try now.

 

Louis



#8 guitar13

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Posted 11 February 2016 - 09:40 AM

unfortunatly still having this issue



#9 hamluis

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Posted 11 February 2016 - 03:53 PM

Revised instructions, my thanks to dc3 :).  Following these instructions will provide us useful system data which will assist us in assisting you.
 
1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis

 



#10 guitar13

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Posted 14 February 2016 - 12:12 PM

just able to get on this now, thanks


MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by David (administrator) on 14-02-2016 at 17:11:04
Running from "C:\Users\David\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/14/2016 04:45:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5327669

Error: (02/14/2016 04:45:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5327669

Error: (02/14/2016 04:45:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/14/2016 03:02:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: AppleSyncNotifier.exe, version: 1.6.77.0, time stamp: 0x4e8235f7
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0x50c
Faulting application start time: 0xAppleSyncNotifier.exe0
Faulting application path: AppleSyncNotifier.exe1
Faulting module path: AppleSyncNotifier.exe2
Report Id: AppleSyncNotifier.exe3

Error: (02/11/2016 02:26:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: AppleSyncNotifier.exe, version: 1.6.77.0, time stamp: 0x4e8235f7
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0x9e8
Faulting application start time: 0xAppleSyncNotifier.exe0
Faulting application path: AppleSyncNotifier.exe1
Faulting module path: AppleSyncNotifier.exe2
Report Id: AppleSyncNotifier.exe3

Error: (02/11/2016 02:26:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.  Invalid Xml syntax.

Error: (02/10/2016 07:42:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12043

Error: (02/10/2016 07:42:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12043

Error: (02/10/2016 07:42:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/10/2016 07:42:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11014

System errors:
=============
Error: (02/14/2016 04:45:22 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Error: (02/11/2016 06:52:13 PM) (Source: DCOM) (User: )
Description: C:\Windows\System32\rundll32.exe shell32.dll,SHCreateLocalServerRunDll {995C996E-D918-4a8c-A302-45719A6F4EA7} -Embedding5{995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (02/11/2016 02:26:50 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:  %%14001

Error: (02/11/2016 02:26:50 PM) (Source: DCOM) (User: )
Description: 14001WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (02/11/2016 02:26:50 PM) (Source: DCOM) (User: )
Description: C:\Windows\System32\rundll32.exe shell32.dll,SHCreateLocalServerRunDll {995C996E-D918-4a8c-A302-45719A6F4EA7} -Embedding5{995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (02/10/2016 06:17:13 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (02/10/2016 06:16:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:39:40 on ‎10/‎02/‎2016 was unexpected.

Error: (02/10/2016 01:45:19 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (02/09/2016 12:35:08 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (02/09/2016 12:32:58 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Microsoft Office Sessions:
=========================
Error: (02/14/2016 04:45:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5327669

Error: (02/14/2016 04:45:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5327669

Error: (02/14/2016 04:45:23 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/14/2016 03:02:13 PM) (Source: Application Error)(User: )
Description: AppleSyncNotifier.exe1.6.77.04e8235f7MSVCR80.dll8.0.50727.61954dcddbf3c000000d00008aa050c01d16738a4b8d0a0C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dlled655620-d32b-11e5-b5e8-20cf309482ea

Error: (02/11/2016 02:26:52 PM) (Source: Application Error)(User: )
Description: AppleSyncNotifier.exe1.6.77.04e8235f7MSVCR80.dll8.0.50727.61954dcddbf3c000000d00008aa09e801d164d8381a1ce0C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll7ddfe5c0-d0cb-11e5-8fd5-20cf309482ea

Error: (02/11/2016 02:26:50 PM) (Source: SideBySide)(User: )
Description: C:\Windows\system32\SearchIndexer.exeC:\Windows\system32\SearchIndexer.exe0

Error: (02/10/2016 07:42:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12043

Error: (02/10/2016 07:42:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12043

Error: (02/10/2016 07:42:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/10/2016 07:42:46 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11014

=========================== Installed Programs ============================
360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 8.0.0.1062 - 360 Security Center)
Addon RT6x Wireless LAN Card (HKLM-x32\...\{FAB1F336-1B7C-4057-A7BC-2922CD82A781}) (Version: 1.5.4.0 - Addon)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{649A1FD9-5892-46AD-8DF0-C4A43FF61CB7}) (Version: 4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DE0A178-AC7B-4650-806C-CF226DE03766}) (Version: 4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
AtlasTi (HKLM-x32\...\{29163181-7F49-4673-9C6A-6ACB8D2C0764}) (Version: 6.2 - ATLAS.ti Scientific Software Development GmbH)
Audacity 1.2.6 (HKLM-x32\...\Audacity_is1) (Version:  - )
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.6.0.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.3.3 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.6.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.15.23 - Canon Inc.)
Canon MX490 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX490_series) (Version: 1.00 - Canon Inc.)
Canon MX490 series On-screen Manual (HKLM-x32\...\Canon MX490 series On-screen Manual) (Version: 7.7.1 - Canon Inc.)
Canon MX490 series User Registration (HKLM-x32\...\Canon MX490 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.2.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.2.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.6.0 - Canon Inc.)
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version: 1.6.0 - Canon Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 4.004 - WindSolutions)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 48.0.2564.109 - Google Inc.)
Google Desktop (HKLM-x32\...\Google Desktop) (Version: 5.9.1005.12335 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Learning Lodge Navigator (HKLM-x32\...\VTechDownloadManager) (Version:  - VTech)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Media Go (HKLM-x32\...\{7547239C-FA8A-4FA4-84A6-31EAC0777E1B}) (Version: 2.7.341 - Sony)
Media Go Network Downloader (HKLM-x32\...\{73FA7631-3015-4EEC-A002-09488C47A07C}) (Version: 1.5.19.0 - Sony)
Media Go Video Playback Engine 2.12.106.06300 (HKLM-x32\...\{073B10F3-AD7B-4083-FDE4-EF552EA7362D}) (Version: 2.12.106.06300 - Sony)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{6DD01FF3-63CE-436B-96DB-61363EAA4EB8}) (Version: 3.1.8.0 - Apple Inc.)
Mozilla Firefox 43.0.4 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 43.0.4 (x86 en-GB)) (Version: 43.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.4.5848 - Mozilla)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5896 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (HKLM-x32\...\InstallShield_{7CFA46E3-CC2F-4355-82AE-6012DC3633FD}) (Version: 1.00.7316 - NVIDIA Corporation)
NVIDIA Graphics Driver 309.08 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 309.08 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{B83FC356-B7C0-441F-8A4D-D71E088E7974}) (Version: 9.09.0428 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NWZ-E470 E570 WALKMAN Guide (HKLM-x32\...\{F3448416-D3D7-4DBA-B982-4AEB064D9473}) (Version: 1.0.00 - Sony Corporation)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.) Hidden
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Sky Player Desktop (HKCU\...\1060554243.skyplayer.sky.com) (Version:  - skyplayer.sky.com)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
TablEdit 2.69 (HKLM-x32\...\TablEdit_is1) (Version:  - TablEdit)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.)
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
VTech Download Agent Library (HKLM-x32\...\{40C4903E-EDFB-4CAE-A611-41FEBA585921}) (Version: 1.00.0000 - VTech) Hidden
WinDjView 1.0.3 (HKLM-x32\...\WinDjView) (Version: 1.0.3 - Andrew Zhezherun)
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)

========================= Memory info: ===================================
Percentage of memory in use: 44%
Total physical RAM: 3839.23 MB
Available physical RAM: 2113.47 MB
Total Virtual: 7676.66 MB
Available Virtual: 4996.11 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:472.96 GB) NTFS
3 Drive f: (FREECOM HDD) (Fixed) (Total:74.5 GB) (Free:24.29 GB) FAT32

========================= Users: ========================================
User accounts for \\DAVID-PC

Administrator            David                    Guest                   
UpdatusUser             


**** End of log ****
 


http://speccy.piriform.com/results/zdiGI8NNPrYDVbyb3T6wEuv


Edited by hamluis, 14 February 2016 - 02:26 PM.


#11 hamluis

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Posted 14 February 2016 - 02:39 PM

I'm not understanding, which is not unusual :).

 

Your topic was posted 8 Feb, yet your system reflects installation of the Malicious Software Removal Tool and Windows Defender update...on 11 Feb.  Seems obvious to me that Windows Update is working.

 

Your Event Viewer errors don't point to any problem with Windows Updates.

 

OTOH...it appears that you may have a hardware problem of some type, as evidenced by the "hard drive controller" errors reported.  A quick look at your Speccy data does not indicate (IMO) that there is a hard drive problem...but that's just an opinion that is untested.

 

Louis



#12 guitar13

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Posted 14 February 2016 - 04:41 PM

Sorry, maybe I am not being clear.....

 

So I am able to install some updates but not others it seems.  But the biggest issue is an update that tried to install but failed.  now it has left me in a position that I am not able to shut down the computer as it attempts to install this update, which never installs.  I have tried several system restore poits but they always fail.

 

Hope this clears up my question :wacko:



#13 hamluis

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Posted 14 February 2016 - 08:09 PM

It might be enlightening...if we knew just which particular update you seem to have problems with.

 

As for shutting down the system...cutting the power to the system seems to do the job.  What happens if you cut the power then restart the system?

 

Louis



#14 guitar13

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Posted 15 February 2016 - 11:23 AM

If I cut the power and restart the system it does the usual, windows was not shut down properly, do I want to start on normal or safe mode


As for which update,,,I dont know, how do I find out?



#15 hamluis

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Posted 15 February 2016 - 12:37 PM

You stated that there is an update which is the problem...yet there is no visible evidence that I see that such is the case.

 

I don't think that I can suggest much that I haven't already suggested regarding what may be out of whack with your system.  Let's see what others think.

 

Louis






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