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Random, Sudden Shutoffs


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#1 Stonkey

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Posted 08 February 2016 - 12:02 AM

Hello, all. My computer has started giving me an issue lately. It will randomly power down completely - no error message or anything. It seems to happen more often when I am doing something intensive (e.g. playing a video game), but it has happened even when my computer was sitting idle. The only change I've made to my system is adding a slave drive and upgrading to Windows 10 (64-bit), and that was a couple months before I started having the issue.

I have already tried replacing the power supply, the RAM, and updating my BIOS to the latest version. I'm down to the MB, CPU, or GPU as causing the issue (I guess the HD could somehow be the problem, but I don't see how). I also took it to a friend's house to test it (so as to make sure that it wasn't my outlet/surge protector). I also completely reformatted and started over with a fresh install of Windows.

At this point, I do not even know how to keep troubleshooting. I do not have spare parts for any of the things that seem like they could be the issue. So I am hoping that someone here can give me some guidance - possibly in the form of some diagnostic tools. Just let me know if you need to know any of my system specs.



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#2 usasma

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Posted 09 February 2016 - 06:45 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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#3 Stonkey

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Posted 12 February 2016 - 12:39 AM

Yes. It looks like a new heatsink and application of thermal paste solved my issue. Not sure what changed with the old one, cause the fan still ran at 1600+ rpm and was clean. But I'm happy to be rolling again.






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