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BSOD on windows 10 System service exeption Rtkv....


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#1 mkd_357

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Posted 07 February 2016 - 02:30 PM

keep happening all the time ....Attached File  SysnativeFileCollectionApp.zip   1.22MB   2 downloadsAttached File  perfmon.zip   162.32KB   0 downloads


Edited by mkd_357, 07 February 2016 - 03:06 PM.


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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 09 February 2016 - 06:23 AM

Sorry for the delay in responding.  There's not many of us who do this and I don't have a lot of time right now.

 

Your UEFI/BIOS (version R01-B4) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

This is an older system and I wonder about it's compatibility w/W10.  If the problems continue, you may want to revert back to the previous operating system version and see if that eliminates the problems for you.  We'll continue to help with this system and will also help if you choose to go back.

 

Are you using a USB mouse?  If so, it's safe to ignore this error in Device Manager:

 

Microsoft PS/2 Mouse    ACPI\PNP0F03\4&3032039E&0    This device is not present, is not working properly, or does not have all its drivers installed.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

Riva Tuner (along with MSI Afterburner and EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.
 

Errors in the WER section of the MSINFO32 report point to your Realtek Audio drivers.

Please uninstall them, then download and install a fresh set of the latest, W10 compatible version (either from the OEM who provided them, or through http://www.realtek.com.tw )

 

Having issues running the memory dumps, will post back once they have finished......


Edited by usasma, 09 February 2016 - 06:24 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 09 February 2016 - 06:30 AM

Memory dumps point to the same thing - your Realtek Audio drivers.

Interestingly, there are no 3rd party drivers listed in the memory dumps, even though the Realtek Audio is blamed (which is a 3rd party driver)

IMO it's either a corruption with the memory dumps, or a hardware problem with the audio device.
See if replacing the drivers helps.  If it doesn't, then we'll have to see about removing the audio card or disabling the audio in the BIOS

 

Analysis:
The following is for informational purposes only.
**************************Sun Feb  7 14:11:56.475 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020716-16218-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 1:33:37.260
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff800e1189ae9, ffffd00067b1a470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800e1189ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd00067b1a470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020716-18281-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 0:38:56.858
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff801dff89ae9, ffffd001df8b5470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801dff89ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd001df8b5470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020716-18500-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 18:12:23.971
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff800478b9ae9, ffffd00138651470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800478b9ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd00138651470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020616-15593-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 0:41:12.276
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff80147d89ae9, ffffd000dbecc470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80147d89ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd000dbecc470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020616-16484-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 0:49:19.581
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff80120219ae9, ffffd00040461470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80120219ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd00040461470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020616-15734-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 2:11:45.694
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff801611b9ae9, ffffd000ca45d470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801611b9ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd000ca45d470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020616-16546-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 3:26:13.075
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff8012af29ae9, ffffd00106f63470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8012af29ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd00106f63470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020616-34937-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 18:17:36.501
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff8000f839ae9, ffffd000bf0e6470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000f839ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd000bf0e6470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700
Loading Dump File [C:\Users\John\SysnativeBSODApps\020516-29187-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 3 days 3:06:44.912
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+289ae9 )
BugCheck 3B, {c0000005, fffff80156589ae9, ffffd000221b2470, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80156589ae9, Address of the instruction which caused the bugcheck
Arg3: ffffd000221b2470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  0x3B_RTKVHD64!Unknown_Function
CPUID:        "Intel® Pentium® Dual  CPU  E2220  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2400
  BIOS Version                  R01-B4
  BIOS Release Date             02/26/2009
  Manufacturer                  Acer
  Product Name                  Aspire X1700


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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