Hope you all are doing well, I am new to this forum. I want to become a IT support Engineer for that what are the things that i need to know technically?
Thanks in advance
Edit: Moved topic from General Chat to the more appropriate forum. ~ Animal
I like to be rather truthful with you, IT is information and its what you do with that information that matters most.
Engineer is a title. A nice title, when it comes to telling someone whats your job title.
But you asked what do you need to know.
In my situation there was a time when I didn't want to know certain things.Like setting up cell phones for clients or installing a Cisco phone for clients.
I didn't want to know how to set up a network or server. All I wanted to do is built computers and preferably PCs only.
Then I came to a job that made me wish "If I only had taken the time to learn all those things" I got the job no problem. But I asked I wanted to learn those things as well.
So now that I know, I love laptops, I love it all and worked it all. from activating a Cell phone to doing a back up on a cell and restoring the users information on the new cell, to imaging any laptop or PC locally or remotely.
So I have done all 3 levels of work.
I guess what I want you to know is that you don't have to become you already are.
Somethings in this job, wither desktop support or Desktop Engineer or Field Engineer, may show things that are not interesting, but best thing to do is to become interested, so in your future should you need to know, you will have already learned it and wont need someone to teach you.
Its funny when your hired for a job in I-MAC (Temp) and your moving computers around as a temp your called upon to help even though its not your job tile, but because you know your able too.
The interesting thing is that the clients don't know your job or title, when your deploying a new laptop with their application installed and profile set up. They know you as IT only. They don't know whats your level.
You will be told about all the problems they have and if you don't know then escalate, you will find that the people who the tickets go to are very close by you and if you acquired enough knowledge, you might find someone in Level 3 coming to you a level 1 for help.
So its the position your working in in the job, but count on doing it all.