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Windows 7 update issues


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#1 luvscoco

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Posted 07 February 2016 - 06:35 AM

I am a retired teacher and I help seniors with their

computers for free.

 

Lately, I  have been having alot of trouble on new

installs of win 7 with updates working. Right now

I have a computer that will not update , it just keeps

running the screen checking for updates.

 

I have tried the fix it program and no luck . I wonder if

microsoft is doing this on purpose sometimes to make people

buy new computers.

 

Can anyone help me get updates working?

 

 



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#2 hamluis

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Posted 07 February 2016 - 09:08 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 luvscoco

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Posted 07 February 2016 - 10:39 AM

here is the contents of Minitool

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Natalie (administrator) on 07-02-2016 at 07:32:29
Running from "C:\Users\Natalie\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Inspiron 1545 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/07/2016 03:03:20 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {448804bc-d1c6-42e0-84a9-45f39e0da278}

Error: (02/06/2016 08:22:28 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.GroupPolicy.Reporting, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020

Error: (02/06/2016 08:22:18 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.ApplicationId.RuleWizard, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020

Error: (02/06/2016 08:15:36 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020

Error: (02/06/2016 08:12:59 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Security, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:59 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Windows.Forms, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:59 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Deployment, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:58 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Workflow.ComponentModel, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:58 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.EnterpriseServices, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=x86" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:58 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "Microsoft.VisualBasic, Version=8.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

System errors:
=============
Error: (02/07/2016 02:38:40 AM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (02/06/2016 08:33:54 AM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error: %%-2147024882

Error: (02/06/2016 08:33:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80010108: Windows Update Core.

Error: (02/06/2016 08:09:10 AM) (Source: Service Control Manager) (User: )
Description: The Avast Antivirus service failed to start due to the following error: %%109

Error: (02/06/2016 08:09:10 AM) (Source: Service Control Manager) (User: )
Description: The TeamViewer 11 service failed to start due to the following error: %%109

Error: (02/06/2016 08:09:07 AM) (Source: Service Control Manager) (User: )
Description: The TeamViewer 11 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 2000 milliseconds: Restart the service.

Error: (02/06/2016 08:09:05 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/06/2016 08:09:05 AM) (Source: Service Control Manager) (User: )
Description: The Avast Antivirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (02/06/2016 08:09:01 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft .NET Framework NGEN v4.0.30319_X86 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (02/06/2016 08:06:30 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Microsoft Office Sessions:
=========================
Error: (02/07/2016 03:03:20 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {448804bc-d1c6-42e0-84a9-45f39e0da278}

Error: (02/06/2016 08:22:28 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.GroupPolicy.Reporting, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020
Microsoft.GroupPolicy.Reporting, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil

Error: (02/06/2016 08:22:18 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.ApplicationId.RuleWizard, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020
Microsoft.ApplicationId.RuleWizard, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil

Error: (02/06/2016 08:15:36 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020
WindowsBase, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (02/06/2016 08:12:59 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Security, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:59 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Windows.Forms, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:59 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Deployment, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:58 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Workflow.ComponentModel, Version=3.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:58 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.EnterpriseServices, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=x86" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

Error: (02/06/2016 08:12:58 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "Microsoft.VisualBasic, Version=8.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.

CodeIntegrity Errors:
===================================
  Date: 2016-02-06 05:44:36.763
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-06 05:44:36.763
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
Google Chrome (HKLM-x32\...\{F95DAD4A-E9DA-3517-A569-4CDFEF8265EA}) (Version: 48.0.2564.103 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1029 - Intel Corporation)
LibreOffice 5.0.4.2 (HKLM\...\{8C3F291E-AA0A-4188-A83F-1D97103AE27C}) (Version: 5.0.4.2 - The Document Foundation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Mozilla Firefox 44.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0 (x86 en-US)) (Version: 44.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0 - Mozilla)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
TeamViewer 11 (HKLM-x32\...\TeamViewer) (Version: 11.0.53254 - TeamViewer)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WinRAR 5.31 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.31.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 69%
Total physical RAM: 4056.36 MB
Available physical RAM: 1238.3 MB
Total Virtual: 8110.92 MB
Available Virtual: 4314.11 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:903.28 GB) NTFS

========================= Users: ========================================
User accounts for \\NATALIE-PC

Administrator            Guest                    Natalie                  


**** End of log ****

 

here is the speccy report:  http://speccy.piriform.com/results/RTahsYLDCimEVHvk4xjxF3C


Edited by hamluis, 07 February 2016 - 12:51 PM.


#4 hamluis

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Posted 07 February 2016 - 12:54 PM

See Methods To Resolve The Problem .

 

Louis






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