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Having strange screen blackouts when browsing computer


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#1 Saphris

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Posted 06 February 2016 - 12:25 PM

I'm not at all sure what caused this problem but I will try to provide as many details as I can. First let me say that I recently installed Windows 10 and used it successfully without any problems for at least 3 weeks prior to my current problem.

 

I recently cleaned my computer (got dust out and repasted the heat sink on my processor). I wouldn't even consider myself an amateur computer person, but I know how to use Google and can generally troubleshoot common problems. I would consider my current problem pretty uncommon and my googlefu did not help me, but I'm hoping you can.

 

To the point: At some point after I put my computer back together and hooked it up to my monitor (that had no previous problems) it started going black for 1 - 2 seconds while I use File Explorer (just browsing) on my computer. The problem is frequent but inconsistent as to when it will do it. If I'm doing something and need to navigate, after opening a file it will sometimes just go black for 1 - 2 seconds and come back as if nothing happened. If say I acted as though the monitor did not go black and pressed enter on a highlighted file, when the monitor refreshed properly whatever I did executed properly. But there are some very strange peculiarities I'll mention in a bit. 

 

If I'm watching a movie or playing a video game or browsing the internet* or alt-tab between programs on already opened files I do not have this problem. It only occurs when I browse files on my harddrive.

 

*after I wrote this I went to watch an embedded youtube video and pressed play and it did blink for less than a second after I hit the play button (did not go full screen yet). If I notice anything else I will update this.

 

One very peculiar thing and I don't even know if it's related or not, is if I leave my computer idle for 2 - 3 hours and come back I cannot get the screen to come up at all (the monitor acts like there is no input) and not only that, my computer reset button is unresponsive. I literally have to do a hard reboot to get my computer to respond. This only happens if I leave it alone for long periods. It doesn't happen as long as I'm using the computer. Both of these problems surfaced simultaneously and so I presume they're related but may be caused at the same time yet are exclusive to each other (I have no idea).

 

This problem is way, way out of my understanding of computers and I'm going to try and reach out to you guys if you're able to help me. 

 

Thank you in advance.


Edited by Saphris, 06 February 2016 - 12:42 PM.


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#2 usasma

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Posted 07 February 2016 - 05:45 PM

Sounds like there's a problem with the video that wasn't revealed until you updated things for a while.
Was this an update/upgrade to W10 from another OS?  If so, try this (but the best solution is a clean install of W10):

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

Edited by usasma, 07 February 2016 - 05:49 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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