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Need help please


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#1 Morian77

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Posted 06 February 2016 - 02:32 AM

I feel that my computer has been infected by malware. Firefox is always flickering and flashing not responding and I have adserver pages loading up as well as a few other quirky things.

 

Kind Regards

Steven



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#2 severac

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Posted 06 February 2016 - 03:56 AM

Hello,

 

Lets do some checks.

 

Please download Rkill to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7, 8 or 10 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from Safe Mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

--------

 

Kaspersky Virus Removal Tool

Please download Kaspersky Virus Removal Tool from here.

§  Right click on KVRT.exe and select Run as Administrator.

§  Read the EULA, then select Accept.

§  Wait for Kaspersky Virus Removal Tool to initialize.

§  In the main screen, select Change parameters, place a checkmark in System drive, then click OK.

§  Click Start scan.

§  Wait for Kaspersky Virus Removal Tool to complete scanning.

§  When the scan is finished, select Neutralize all for all detected objects.

§  Close Kaspersky Virus Removal Tool when done.

Informe me if something is detected.

-------

 

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.

NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mbam-setup-2.x.x.xxxx.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.


If you already have MBAM 2.0 installed:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

 

------------

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  In EULA window click I agree.

§  In Options uncheck Reset Winsock settings.

§  Click on Scan button.

§  When the scan has finished click on Cleaning button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[C1].txt as well.

 

---------------

Please download Junkware Removal Tool  to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, 8 or 10; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

---------


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 Morian77

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Posted 07 February 2016 - 04:19 PM

Rkill 2.8.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/07/2016 02:19:34 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Windows\SysWOW64\brsvc01a.exe (PID: 1456) [WD-HEUR]
 * C:\Windows\SysWOW64\brss01a.exe (PID: 1628) [WD-HEUR]

2 proccesses terminated!

Checking Registry for malware related settings:

 * Advanced Explorer Setting Removed:  HideIcons [HKCU]

Backup Registry file created at:
 C:\Users\Mayhem\Desktop\rkill\rkill-02-07-2016-02-19-49.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

 * RemoteAccess [Missing Parameters Key]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost
  127.0.0.1 3dns-2.adobe.com #192.150.22.22
  127.0.0.1 3dns-3.adobe.com #192.150.14.21
  127.0.0.1 3dns-4.adobe.com #192.150.18.247
  127.0.0.1 3dns-5.adobe.com #192.150.22.46
  127.0.0.1 adobe-dns.adobe.com #192.150.11.30
  127.0.0.1 adobe-dns-2.adobe.com #192.150.11.247
  127.0.0.1 adobe-dns-3.adobe.com #192.150.22.30
  127.0.0.1 adobe.activate.com #69.175.22.26
  127.0.0.1 activate.adobe.com #192.150.22.40
  127.0.0.1 activate.wip3.adobe.com #192.150.22.40
  127.0.0.1 activate.wip4.adobe.com #192.150.22.40
  127.0.0.1 activate-sea.adobe.com #192.150.22.40
  127.0.0.1 activate-sjc0.adobe.com #192.150.14.69
  127.0.0.1 ereg.adobe.com #192.150.18.103
  127.0.0.1 ereg.wip3.adobe.com #192.150.18.63
  127.0.0.1 ereg.wip4.adobe.com #192.150.18.103
  127.0.0.1 practivate.adobe.com #192.150.18.54
  127.0.0.1 www.wip3.adobe.com #192.150.8.60
  127.0.0.1 www.wip4.adobe.com #192.150.18.200

  20 out of 124 HOSTS entries shown.
  Please review HOSTS file for further entries.

Program finished at: 02/07/2016 02:22:34 AM
Execution time: 0 hours(s), 2 minute(s), and 59 seconds(s)

Kaspersky had detected a few things

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/02/2016
Scan Time: 23:08
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.02.07.02
Rootkit Database: v2016.01.20.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Mayhem

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 425292
Time Elapsed: 1 hr, 8 min, 34 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


# AdwCleaner v5.032 - Logfile created 08/02/2016 at 05:34:08
# Updated 31/01/2016 by Xplode
# Database : 2016-02-07.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Mayhem - GALVIN-HP
# Running from : C:\Users\Mayhem\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8FF10FED-2F0A-4F7F-BE87-B04F1DCD4319}
[-] Key Deleted : HKU\S-1-5-21-955916219-1849388269-2892614494-1000\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\Sense

***** [ Web browsers ] *****


*************************

:: "Tracing" keys removed

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [933 bytes] ##########


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 7 Home Premium x64
Ran by Mayhem (Administrator) on Mon 08/02/2016 at  5:51:04.87
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 9

Successfully deleted: C:\Windows\system32\Tasks\TuneUpUtilities_Task_BkGndMaintenance2013 (Task)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\33R6V9NB (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\70AG3852 (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7Y0N5Q2K (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L82T409Q (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LRYL2GVP (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RDPGVV6Q (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WPPX8NJM (Folder)
Successfully deleted: C:\Users\Mayhem\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WXNAUWOR (Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 08/02/2016 at  6:04:46.11
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#4 severac

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Posted 07 February 2016 - 06:56 PM

 

 

Kaspersky had detected a few things

 

Can you remember what? 

 

Do you still have problems?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 Morian77

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Posted 07 February 2016 - 10:41 PM

There has been no change to my system. Firefox still flashes from time to time

 

Here is the scan log from kaspersky

 

https://www.dropbox.com/s/od7w5i9hpnld0u1/Capture.PNG?dl=0


Edited by Morian77, 07 February 2016 - 10:41 PM.


#6 severac

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Posted 08 February 2016 - 08:06 AM

Do you have problems in other browsers? Try to reset your browser settings to default. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#7 Morian77

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Posted 08 February 2016 - 11:27 AM

That was the first thing I tried and that solved nothing.

 

Now I have other problems. I can't use my volume buttons on the side of the screen, it's an all-in-one, and my screen saver won't activate



#8 severac

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Posted 08 February 2016 - 01:30 PM

As I can see, log looks clean now. 

 

You should ask for help in Windows forum. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#9 Morian77

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Posted 09 February 2016 - 01:40 AM

Actually looks like the problem is now solved after a reboot



#10 severac

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Posted 09 February 2016 - 04:40 AM

Great.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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