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Windows 10 WHEA_UNCORRECTABLE_ERROR


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#1 kunalthechamp

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Posted 06 February 2016 - 01:01 AM

· OS - Windows 10
· x64
· What was original installed OS on system? Windows 7 Home
· Windows 7 came pre-installed, downloaded 10 and installed
· Age of system (hardware) ~5 years
· Age of OS installation - have you re-installed the OS? ~1 year, no

· CPU - Intel Pentium P6000 @1.87 GHz 
· Video Card - N/A
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop) 

· System Manufacturer - HP
· Exact model number (if laptop, check label on bottom) G42

· Laptop or Desktop? Laptop

Attached Files


Edited by kunalthechamp, 06 February 2016 - 06:21 AM.

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#2 usasma

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Posted 07 February 2016 - 06:11 AM

I'm late for work.  Will try to get back to this this evening, or at the latest, early tomorrow AM (UTC-5, east coast of the US)

 

Meanwhile, please start with these free hardware diagnostics (as this sort of problem is most often a hardware issue):  http://www.carrona.org/hwdiag.html

More info on the WHEA_UNCORRECTABLE_ERROR here:  http://www.carrona.org/bsodindx.html#0x00000124

Simply put, it's an error that CPU reports to Windows - not necessarily an error in the CPU


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 07 February 2016 - 05:24 PM

Your UEFI/BIOS (version F.25) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

Please check the older drivers listed below and update them from the manufacturer's website to the latest, W10 version.

 

Analysis:
The following is for informational purposes only.
**************************Sat Feb  6 00:19:25.970 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020616-29546-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 13:13:31.762
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe000711b8038, fe000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000711b8038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  SetPoint.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Feb  5 10:33:56.836 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020516-30671-01.dmp]
Windows 10 Kernel Version 10586 MP (2 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 2 days 20:11:12.628
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe000bbe32038, fe000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000bbe32038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sat Feb  6 00:19:25.970 2016 (UTC - 5:00)**************************
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
iaStor.sys                  Tue Oct 13 14:15:56 2009 (4AD4C3DC)
Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
eudskacs.sys                Fri Apr 22 06:22:38 2011 (4DB156EE)
eubakup.sys                 Fri Apr 22 06:22:41 2011 (4DB156F1)
eufs.sys                    Fri Apr 22 06:22:42 2011 (4DB156F2)
EUBKMON.sys                 Fri Apr 22 06:23:05 2011 (4DB15709)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
IntcDAud.sys                Tue Aug 23 09:12:57 2011 (4E53A759)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
igdkmd64.sys                Mon Nov 26 19:26:05 2012 (50B4089D)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
rtl8192se.sys               Wed Mar 27 11:13:24 2013 (51530C94)
ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
LHidFilt.Sys                Tue Mar 18 20:21:03 2014 (5328E2EF)
LMouFilt.Sys                Tue Mar 18 20:21:03 2014 (5328E2EF)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
SynTP.sys                   Mon Jul  6 07:12:43 2015 (559A62AB)
Smb_driver_Intel.sys        Mon Jul  6 07:13:16 2015 (559A62CC)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
SbieDrv.sys                 Thu Oct 22 14:08:31 2015 (5629261F)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=Impcd.sys
http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
http://www.carrona.org/drivers/driver.php?id=eubakup.sys
http://www.carrona.org/drivers/driver.php?id=eufs.sys
http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=rtl8192se.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 kunalthechamp

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Posted 10 February 2016 - 11:53 PM

Thank you for your reply. This may sound stupid, but I can't figure out a way to update my BIOS. The HP page doesn't list any drivers, software or downloads or updates for my BIOS for HP G42. Not sure what to do. Which drivers should I be updating?


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#5 usasma

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Posted 11 February 2016 - 06:20 AM

There are several versions of the G42 at HP's support site.

Which is yours?

 

But, in short, if there aren't any updates available for your BIOS - then you can't update it.

But, as the BIOS dates from 2010, you'll have to wonder if there is a compatibility problem between your system and Windows 10.

 

Windows 10 (build 10586) was released around 15 November 2015.  Windows 10 (build10240 - the original release) was released around 30 July 2015.

Drivers dates earlier than that can be incompatible.  You have to check the older drivers to see if they are compatible w/W10.

 

For example, the HECIx64.sys driver (part of the Intel Management Engine) dates from 2009.  There have been updates to this program for W10.

If HP doesn't offer updates, it most likely means that they don't support W10 on this system.  And that means you have to ask yourself why.

We can help find updated drivers, but it's your choice to decide if it's worth the effort to track these drivers down.

 

For the Intel Management Engine drivers, try searching the web for "intel management engine download windows 10" (without the quotes).

Here's the link for what I found:  https://www.google.com/search?q=intel+management+engine+download+windows+10&ie=utf-8&oe=utf-8

I find that it's not real easy, on the Intel website, finding a version of this driver that will work with your system.

Further down the page you will find a Lenovo download - that's the one that I'd try on your system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 kunalthechamp

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Posted 21 February 2016 - 02:58 PM

I have conducted all the tests that you mentioned in your first post and they all returned without errors. I dug deeper and searched in detail on HPs website and I ended up finding a BIOS update released in 2011 .F37 which was newer than my currently installed .F25. Since installation, it seems like my computer is working like a charm, the average temperature it maintains is about 65C (versus the earlier 75C) and the min-max is 46-77C, very different from the earlier min-max of 60-85C. There are no BSODs so far, the fan spins much lesser than earlier, the PC is less noisier and the base is much cooler than earlier. Can a simple BIOS update make such a huge difference? I tried updating some drivers too, is there a way for me to get a list of the drivers installed and compare them with the list above to check which I updated and which are pending.


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#7 usasma

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Posted 21 February 2016 - 05:08 PM

There are many drivers installed (and some of them aren't even for your system).  The easiest way to see the one's that are installed are to run Driver Verifier and it'll give you a list (if you select that option).

But updating individual drivers is a chore that's not easy (and, quite frankly, I can't do that online).

I suggest using the installers available on the HP support website - and keeping Windows Updated.  That is the most effective way of updating drivers.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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