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Repeated Computer Crashes


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#1 mamabear58

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Posted 29 July 2006 - 07:32 PM

[font=Arial] For the last few months my computer repeatedly crashes. Sometimes someone is online, but it also crashes whilst idle. I have installed a new hard drive and the crashes continue. I also updated my Family Fast Ethernet thru Gateway. MS Crash Analysis states the crashes are caused by "An Unknown Device Driver". Here's my System Info:
Gateway computer w/ EV700 Monitor
XP Home SP2 Ver2002
Sys Type x86-based pc
Processor x86 Family 6 Model 4 Authentic AMD ~951Mhz
SMBios ver 2.3 American Megatrend dtd2000
40GB/ 448RAM with Cable Modem 100.0 mbph LAN
I am on the verge of buying another computer; this problem seems unending. No programs were installed just before the crashes started, although I have uninstalled each one and re-installed when the crashes continued.

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#2 Enthusiast

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Posted 29 July 2006 - 07:38 PM

Go to your device manager and see if any yellow or red warning icons are shown in any of the device catagories.

Right click on the My Computer icon on your desktop
Choose Properties
Click the Hardware tab
Press the Device Manager button.

If you see any yellow or red warning icons update the driver or delete the device and let Windows reinstall it on a reboot.

#3 usasma

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Posted 30 July 2006 - 02:58 PM

Also, check your event viewer for details of these crashes (how-to here: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/ )

It'll tell you what to look for in the information that's in the errors.

You can also get this info from the Blue Screen when it crashes. Just make sure that your system isn't set to automatically restart (go to Start...Control Panel...System...Advanced tab...Startup and Recover Settings button - and uncheck the box that says "Automatically restart". Then click on OK to close it.

Finally, you can search your hard drive for .dmp and .mdmp files - if you locate them, this link will tell you how to run an analysis of them: http://forums.majorgeeks.com/showthread.php?t=35246

Just follow the directions - then copy and paste the info into your next post.

This info will start to point us towards which device driver is causing the issue. Meanwhile, take a few moments to think about anything that you've done to the system around the time that these started happening. Anything that you installed, uninstalled, updated or changed. It may also help to isolate the problem.

In the end tho' - we can just proceed to update all of your drivers and that should solve the crashing problems for you.
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