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Windows 8.1 laptop keeps restarting


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#1 johncooper780

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Posted 04 February 2016 - 11:15 AM

Hi

  

I have an ASUS X550C i7-3537U 2.0 Ghz Laptop about 14 months old. About 3 months ago it started to restart saying there was a problem. This escalated into a bad file (avguix.exe- bad image with an error in windows/system32/dhcpcsvc6.DLL). I did a chkdsk and the laptop crashed I tried again this time it crashed and upon restart I found I had lost my user settings and 8.1 apps. I can log in as before but I think it is as a guest user. My disc is segmented into C and D so my files are safe on the D drive. But keeps crashing and can't get rid of AVGUIX. exe - Bad image window. Tried uninsatlling/ reinstalling AVG. no joy Is this a hard drive problem?

 

Cheers

 

John



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#2 usasma

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Posted 04 February 2016 - 05:39 PM

Can you run DISM/SFC?:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

 

If that doesn't work, then try a Refresh.

It may wipe out some installed programs, but will leave your data alone.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 johncooper780

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Posted 05 February 2016 - 06:55 AM

hi Usasma

 

thanks for comiong back to me I have previously tried the DISM commands though took a while as laptop kept crashing while doing the restore part.

Finally managed it then tried sfc/ scannow again crashed.

I have now refreshed/recovered to its original settings (out of the box) but it then crashed while I was doing microsoft updates.

Tried the DISM again CheckHealth no component store corruption detected, Scanhealth 100% the component store is repairable. the operation completed successfully. Restorehealth 100% but then error 0x800f0906 (the source files could not be downloaded.)

I restarted and did sfc.exe /scannow corrupt file were found and successfully repaired.

will try microsoft updates now. fingers crossed. will post outcome

 

 

I was thinking of buying a SSD and installing that what do you think?



#4 UriF

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Posted 06 February 2016 - 12:39 AM

If you have problems with Windows Updates ONLY you can use troubleshooter

http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8

I use it if Windows Updates hang up forever after running sfc & DISM


Edited by UriF, 06 February 2016 - 12:40 AM.


#5 usasma

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Posted 06 February 2016 - 05:38 AM

Trying an SSD would be good, but what it that doesn't solve the problem?  Then you'd have a system that crashes really fast :(

Try these free hardware diagnostics first:  http://www.carrona.org/hwdiag.html

 

And, let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 johncooper780

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Posted 06 February 2016 - 05:04 PM

thanks usasma

 

i have done (1) and have a zip file no idea how i upload it though



#7 johncooper780

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Posted 06 February 2016 - 05:14 PM

for (2) I get to saving the Admin.evtx file and keep getting error system cannot find file



#8 usasma

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Posted 07 February 2016 - 05:46 AM

You have to go to "More Reply Options" in the lower right corner of the reply window in order to get to the point where you can attach the .zip file.

I have no clue why you can't generate the Admin logfile.

 

If still unable to upload the zip file, please upload it to a free file-hosting service (such as OneDrive or DropBox), ensure that it's shared, and post a link to it here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 johncooper780

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Posted 08 February 2016 - 03:44 PM

Hi Usasma

 

Here is the zip file

 

Thanks

 

John

Attached Files



#10 usasma

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Posted 09 February 2016 - 05:54 AM

Your UEFI/BIOS (version X550CA.215) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Unfortunately, Asus BIOS/UEFI updates are confusing.  IME there are 4 different methods (not available in all models):
- WinFlash
- Asus Live Update
- Asus Manager
- EZFlash (through the BIOS/UEFI interface)

In your case, the first thing to try would be Asus Live Update.
If that doesn't work, then try WinFlash.  Be advised that when you install WinFlash, it doesn't put a shortcut on the Desktop, so remember where it installs to (as I recall, it's C:\Program Files (x86)\Asus\WinFlash ).
If that doesn't work, then try EZFlash through the BIOS/UEFI - it may need you to move the BIOS file to an easy to locate place on the hard drive (some require a USB drive).
 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

I see signs of both McAfee and AVG.  Be sure that you have only one antivirus installed.  More than that can cause conflicts.

 

No signs of restarting in the reports that you've submitted.

 

Some issues with Asus Smart Gesture and Asus P4G (Power4Gear).

Please uninstall these programs and see if the problem continues.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 johncooper780

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Posted 09 February 2016 - 01:04 PM

Hi

 

I had 1 crash yesterday where it restarted,

still cannot get event viewer to save administrative events but looked at it after the crash and was getting an error 41

I did a search on it and found a microsoft support article suggested turning off various "services" until fault cleared. 1 guy with similar fault took the time and found the Power service to be problem which he turned off. I have done that. Interesting that you suggest the ASUS power management program has issues. I have uninstalled as you suggested also asus smart gesture.

Could there have been conflict with the Power options?

Mc Afee was installed initially I uninstalled then Installed AVG

I have uploaded Temps from HWmonitor.

is there any other way to copy event viewer?

I will look to check Microsoft updates.

 

Cheers

 

John

 

 

 

 

 

Attached Files



#12 usasma

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Posted 10 February 2016 - 08:02 AM

Temps look OK.

I'm unaware of other ways to copy event viewer (that I can use)

You may be able to save it as text, but I can't use that as well as the .evtx format (text isn't sortable)

 

If unable to get further reports, then you may want to try Safe Mode or a Clean Boot to see if the problem persists.

If it doesn't then (using a clean boot) you can re-enable stuff gradually in order to figure out what's causing it (but this'll take a long while)

 

Other options include the Refresh and Reset options for reinstalling Windows.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 johncooper780

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Posted 10 February 2016 - 05:13 PM

some screenshots if you can use them. one from Speedfan showing 16 bad sectors on HDD.

the other showing event viewer at the last Critical event when laptop crashed before I removed the POWER service in MSCONFIG. Shows alot of disk errors EVENT ID 7 just before the crash

 

https://www.dropbox.com/s/7ze0wffzmm3046q/screen%20shot%20adminevent.odt?dl=0

 

https://www.dropbox.com/s/ffbryv04w6t5nk6/speedfan%20smart%20test%20on%20HDD.odt?dl=0



#14 usasma

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Posted 11 February 2016 - 05:44 AM

Start with these free diagnostics:  http://www.carrona.org/hwdiag.html

Do the Hard Drive diagnostics first.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 johncooper780

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Posted 11 February 2016 - 03:44 PM

Hi Usasma

 

Thanks for your help and suggestions I looked at the link http://www.carrona.org/hwdiag.html but found the diagnostics software for my drive HGST difficult to obtain via the Western digital site so instead used Smart Gesture as suggested here http://www.bleepingcomputer.com/forums/t/565216/laptop-running-slow-tried-many-things-and-unreadable-files/?p=3613590

This runs in windows and I didn't have to mess around with a bootable disk the test came back with similar results as the speedfan test showing Curent Pending Sector Count at 16 and  in PINK. results here https://www.dropbox.com/s/bdbf6c5cl9sro1k/HGST_HTS545050A7E680_TEA55C4N2KKLPR_2016-02-11.txt?dl=0

I think the hard drive is failing so I will change it.

I have not had any more crashes since I removed ASUS P4G(Power4Gear) and also unticked the windows SERVICE "POWER" in MSCONFIG

 

Thank you for your help and Support.

 

John






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