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HPCEE.exe Application Error


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#1 Shaldreth

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Posted 03 February 2016 - 02:11 PM

Hello all! 

For a while now, whenever I first start up my computer, I get a popup that says "HPCEE.exe - Application Error. The application was unable to start correctly (0xc0000135). Click OK to close the application." 

This message will pop up twice soon after startup, and then not show again until next time I boot the computer.

Any ideas? HPCEE.exe is the "HP Customer Experience Enhancement" which reports data to the HP servers, but I'm able to open and load the HP Support Assistant from my taskbar just fine. I don't use the thing, so I wouldn't mind disabling it entirely...... 


Edited by Shaldreth, 03 February 2016 - 03:53 PM.


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#2 Slurppa

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Posted 03 February 2016 - 06:43 PM

Please try removing program using Uninstall program feature. Error itself might indicate some missing dependency like .Net Framework.
You can find detailed step by step instructions for uninstalling from here:
http://www.bleepingcomputer.com/tutorials/uninstall-a-program-in-windows/
 
Program name should appear as

Customer Experience Enhancement or
HP Customer Experience Enhancement

 

Please let me know if this removes the error.

 

Good luck


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#3 Shaldreth

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Posted 03 February 2016 - 07:28 PM

Hi, 

I don't see that program anywhere in my Programs and Features list, or I would already have uninstalled it! I have an HP Application Assistant, HP Calendar, HP Clock, HP Games, HP LinkUp, HP Magic Canvas, HP Notes, HP Odometer, HP Photo Creations, HP RSS, HP Setup, HP Setup Manager, HP Support, HP Support Assistant, HP Support Information, HP TouchSmart RecipeBox, HP Update, HP Vision Hardware Diagnostics, and HP Weather.

Nothing related to Customer Experience Enhancement or HPCEE.  

 

These were all installed when the computer was purchased four years ago, so if it IS one of these programs, I'm curious why it only decided to break now.


Edited by Shaldreth, 03 February 2016 - 07:30 PM.


#4 Slurppa

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Posted 04 February 2016 - 05:07 AM

Hi Shaldreth

 

Thanks for providing that list.

HPCEE might be part of HP Support Assistant. You can try removing it if you don't need it.

 

You can also try manually disabling the HPCEE by modifying

Ceement.ini file. File should be located in one of the following folders:

  • C:\ProgramData\Hewlett-Packard\HP Ceement\
  • C:\ProgramData\Hewlett-Packard\SDP\Ceement\
  • C:\Program Files (x86)\Hewlett-Packard\SDP\
  • C:\Program Files\Hewlett-Packard\SDP\

More info for this process can be found in HP Support forums:

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/What-is-hpcee-exe/td-p/946485

 

As for why this problem started only after this time, I think there is possibility that there has been update in HPCEE.

HPCEE utilizes .Net Framework1 and there is possibility that they have changed to more newer version2, which your computer

might not have.

 

Please let me know if the problem persists.

 

Good luck

 

References:

1. http://www.shouldiblockit.com/hpcee.exe-2242.aspx

2. http://stackoverflow.com/questions/11432940/what-does-error-code-0xc0000135-mean-when-starting-a-net-application


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#5 Shaldreth

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Posted 04 February 2016 - 10:07 PM

Hello,

 

It looks like disabling it through the .ini file worked! I haven't had another error message these past two startups. 

Thank you very much!


Edited by Shaldreth, 04 February 2016 - 10:07 PM.





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