Safe Mode is an option in the Advanced Boot Options. When you boot into these options you will see a image similar to the one below.
To access the advanced boot options start the computer and immediately start tapping the F8 key and continue till the advanced boot options opens.
Once the boot options are open use the up or down key to move the cursor over Safe Mode, then press Enter to select this option. The Safe Mode you want to run is Safe Mode with Command Prompt.
If you are able to boot into Safe Mode please run sfc /scannow in Safe Mode.
Please run System File Checker
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Click on the Start orb
and then type cmd
in the Search programs and files
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
This will open the Elevated Command Prompt, it will look similar to the image below.
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.
If the scan finds no integrity problems the scan will stop. Type in exit, then press Enter to stop the scan.
When the scan is finished and if intergrity issues are found, please do the following.
Click on the Start orb
then copy and paste the following in the Search programs and files box.
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
This will place a new icon on the desktop titled sfcdetails. Double click on this icon to
the CBS log, copy and paste the log in your topic.
If this fails to place the icon on your desktop run the command from the Command Prompt. Use the instructions I provided at the start of this tutorial.
This log may be very large, if you have problems posting it try breaking it into smaller parts. When you copy these parts you will highlight the section you are going to copy. If you leave that section highlighted it will give you a quick reference for where you left off.
If this doesn't resolve the issue please do the following.
Since you have the installation disc for this version of Windows 7 you may wish to do a repair installation. This actually does not reinstall Windows, but you can use this to run the Startup Repair.
Here are the instructions for doing this.
Attention: In order to boot from the installation disc you may need to change the boot order in the BIOS so that the optical driver is the first device in the boot order, and the HDD/SSD is the second devcice.
1. Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
2. You will be prompted to press any key to start the installation, do so.
At this point the setup process will load files, this will take several minutes.
3. You will now need to choose the Language, Time, currency format, and Keyboard or input method that you'd like to use.
After this is done click on Next.
4. Click on the Repair your computer link at the bottom-left of the Install Windows window.
This link will begin the Windows 7 System Recovery Options.
5. System Recovery Options will now search your hard drive(s) for any Windows 7 installations. This will take several minutes.
No participation is required on your part at this time, wait till it has finished and the next window opens.
6. Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
7. Click on the Startup Repair link from list of recovery tools in System Recovery Options.
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
8. The Startup Repair tool will now search for problems in the system files.
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
9. Startup Repair will now attempt to repair whatever problems it found with system files.
Note: If Startup Repair did not find any problems with system files you won't see this step.
Important: Your computer may or may not restart several times during this repair process. This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window.
10. Click on Finish, this will restart your computer.
It is possible that the Startup Repair will not be able to fix the problem. If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts. If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.
Let us know what the results are.
Edited by dc3, 04 February 2016 - 10:44 AM.