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BSOD several times a day


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#1 leo86iii

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Posted 01 February 2016 - 06:06 PM

I have a Dell laptop that recently started getting the BSOD several times a day. I followed the instructions in the BSOD pin.

 

Here is basic laptop info:

 

Laptop Model: Dell Inspiron 15 3000 Series

OS: Windows 10 Home

Processor: Intel® Core™ i3-4030U CPU @ 1.90GHz

RAM: 4.00 GB

System type: 64-bit Operating System, x64-based processor

OS Age: A few months old. I downloaded it; the bottom of my laptop says the original OS was Windows 8

Age of laptop: Approx. 2 years

 

Attached File  SysnativeFileCollectionApp.zip   691.27KB   11 downloads

Attached File  perfmonreport.zip   177.85KB   0 downloads



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#2 blueelvis

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Posted 02 February 2016 - 12:55 PM

Hi leo86iii ^_^,
 
I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
 

Spoiler


It seems that the symbols were missing from my machine. Both the dumps have the same bugcheck code. Below is a list of 3rd party drivers present on your system -

**************************Tue Feb  2 01:33:46.573 2016 (UTC + 5:30)**************************
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
tap0901.sys                 Thu Aug 22 18:10:01 2013 (521606A1)
iaStorA.sys                 Thu Aug 29 03:43:22 2013 (521E7602)
TeeDriverx64.sys            Wed Nov 27 23:26:32 2013 (52963250)
iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
SynTP.sys                   Wed Jan 15 23:47:44 2014 (52D6D0C8)
SynRMIHID.sys               Wed Jan 15 23:52:50 2014 (52D6D1FA)
btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
iaLPSSi_GPIO.sys            Mon Feb  2 14:30:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 21:22:07 2015 (54EC9E27)
rt640x64.sys                Tue May  5 21:51:03 2015 (5548EDEF)
athw10x.sys                 Mon May 18 12:03:25 2015 (555987B5)
mfencbdc.sys                Tue Jun 23 00:22:33 2015 (55885971)
RTKVHD64.sys                Wed Jun 24 15:34:57 2015 (558A80C9)
mfehidk.sys                 Sat Jun 27 04:40:48 2015 (558DDBF8)
mfewfpk.sys                 Sat Jun 27 04:41:02 2015 (558DDC06)
mfeavfk.sys                 Sat Jun 27 04:41:56 2015 (558DDC3C)
mfefirek.sys                Sat Jun 27 04:42:59 2015 (558DDC7B)
cfwids.sys                  Sat Jun 27 04:43:28 2015 (558DDC98)
mfeaack.sys                 Sat Jun 27 04:45:39 2015 (558DDD1B)
igdkmd64.sys                Sat Jul 18 05:57:57 2015 (55A99D8D)
mbam.sys                    Tue Aug 11 23:05:19 2015 (55CA3257)
VBoxNetLwf.sys              Tue Sep  8 15:17:37 2015 (55EEAEB9)
VBoxUSBMon.sys              Tue Sep  8 15:17:37 2015 (55EEAEB9)
VBoxDrv.sys                 Tue Sep  8 15:18:07 2015 (55EEAED7)
intelppm.sys                Fri Oct 30 07:39:51 2015 (5632D16F)
BthA2DP.sys                 Fri Oct 30 08:08:05 2015 (5632D80D)
BthHfAud.sys                Fri Oct 30 08:12:20 2015 (5632D90C)
mfesapsn.sys                Thu Dec 24 21:07:29 2015 (567C1139)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 26 21:55:43.378 2016 (UTC + 5:30)**************************
DellProf.sys                Tue Nov 20 19:49:25 2012 (50AB916D)
DDDriver64Dcsa.sys          Thu May 29 01:28:54 2014 (53863FFE)
IntcDAud.sys                Fri Jul 10 17:28:41 2015 (559FB371)
mfesapsn.sys                Sat Nov 28 01:31:15 2015 (5658B68B)

http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
athw10x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys


Kindly follow the below steps -

1. Kindly remove Mcafee for the time being using this **TOOL**.
2. Kindly follow this **GUIDE** and turn on Driver Verifier. Once Driver Verifier is turned on, it constantly checks the drivers for any errors and in case an error is found, the system will crash with a Blue Screen. Once the system has crashed, kindly re-run the Sysnative utility and upload a freshly generated ZIP file.


Let me know how it goes ^_^

-Pranav


Edited by blueelvis, 02 February 2016 - 12:56 PM.

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#3 usasma

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Posted 02 February 2016 - 05:08 PM

Please follow blueelvis' instructions, but I would suggest also running this free hard drive diagnostic:  http://www.carrona.org/hddiag.html

 

Your UEFI/BIOS (version A03) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

The error in the WER section of the MSINFO32 report seems to suggest problems locating the file because of an I/O error - could be a dying HDD?

Both of the memory dumps also blame HARDWARE_DISK - so a dying hard drive is a prime suspect at this point.

If that's the case, it's important to back your stuff immediately.

Then try these free diagnostics:  http://www.carrona.org/hwdiag.html - start with the hard drive diagnostics.

 

Analysis:
The following is for informational purposes only.

**************************Mon Feb  1 15:03:46.573 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\020116-78625-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 0 days 0:21:41.364
Probably caused by : hardware_disk
BugCheck 154, {ffffe0005300e000, ffffd0011afe8070, 0, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe0005300e000, Pointer to the store context or data manager
Arg2: ffffd0011afe8070, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  System
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i3-4030U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 1896
  BIOS Version                  A03
  BIOS Release Date             05/27/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0DXYP6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 26 11:25:43.378 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012616-34812-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.63.amd64fre.th2_release.160104-1513
System Uptime: 3 days 16:19:23.357
Probably caused by : hardware_disk
BugCheck 154, {ffffe000542ac000, ffffd001ce7d2070, 0, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe000542ac000, Pointer to the store context or data manager
Arg2: ffffd001ce7d2070, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  System
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i3-4030U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 1896
  BIOS Version                  A03
  BIOS Release Date             05/27/2014
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3542
  Baseboard Product             0DXYP6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Mon Feb  1 15:03:46.573 2016 (UTC - 5:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
iaStorA.sys                 Wed Aug 28 18:13:22 2013 (521E7602)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
SynTP.sys                   Wed Jan 15 13:17:44 2014 (52D6D0C8)
SynRMIHID.sys               Wed Jan 15 13:22:50 2014 (52D6D1FA)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
iaLPSSi_GPIO.sys            Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys             Tue Feb 24 10:52:07 2015 (54EC9E27)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
athw10x.sys                 Mon May 18 02:33:25 2015 (555987B5)
mfencbdc.sys                Mon Jun 22 14:52:33 2015 (55885971)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
mfehidk.sys                 Fri Jun 26 19:10:48 2015 (558DDBF8)
mfewfpk.sys                 Fri Jun 26 19:11:02 2015 (558DDC06)
mfeavfk.sys                 Fri Jun 26 19:11:56 2015 (558DDC3C)
mfefirek.sys                Fri Jun 26 19:12:59 2015 (558DDC7B)
cfwids.sys                  Fri Jun 26 19:13:28 2015 (558DDC98)
mfeaack.sys                 Fri Jun 26 19:15:39 2015 (558DDD1B)
igdkmd64.sys                Fri Jul 17 20:27:57 2015 (55A99D8D)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
VBoxNetLwf.sys              Tue Sep  8 05:47:37 2015 (55EEAEB9)
VBoxUSBMon.sys              Tue Sep  8 05:47:37 2015 (55EEAEB9)
VBoxDrv.sys                 Tue Sep  8 05:48:07 2015 (55EEAED7)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
BthA2DP.sys                 Thu Oct 29 22:38:05 2015 (5632D80D)
BthHfAud.sys                Thu Oct 29 22:42:20 2015 (5632D90C)
mfesapsn.sys                Thu Dec 24 10:37:29 2015 (567C1139)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 26 11:25:43.378 2016 (UTC - 5:00)**************************
DellProf.sys                Tue Nov 20 09:19:25 2012 (50AB916D)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
IntcDAud.sys                Fri Jul 10 07:58:41 2015 (559FB371)
mfesapsn.sys                Fri Nov 27 15:01:15 2015 (5658B68B)
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
athw10x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys

 


Edited by usasma, 02 February 2016 - 05:12 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 blueelvis

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Posted 03 February 2016 - 12:47 PM

Sorry for the mistake. Kindly make sure that you follow usasma's link for Hard Disk Diagnostics since I missed the errors in your dump files. Thanks John for pointing it out :hug:

 

 

-Pranav


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 leo86iii

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Posted 19 February 2016 - 07:04 PM

I've been stuck unable to get my computer on because of this...

#6 kaljukass

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Posted 19 February 2016 - 07:31 PM

Only clean new installation can help You. It means - disk completely clean, new formatting and and then clean installation. Of course, if the BIOS or the HDD / SSD has no problems.
Everything else is a waste of time.





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