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windows update issues


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10 replies to this topic

#1 guitar13

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Posted 01 February 2016 - 01:41 PM

Hey folks

I have been having lots of problems downloading and installing windows updates recently.  The latest now is I cant install one and the computer wont shut off due to this.  I have tried restore but it keeps failing.

Any suggestions?

 

Thanks in advance!



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#2 Niweg

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Posted 01 February 2016 - 02:01 PM

 What is the exact error message you're getting?  Have you tried using an older restore point?


Make regular full system backups or you'll be sorry sooner or later.


#3 guitar13

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Posted 01 February 2016 - 02:09 PM

hello, yes I have tried several restore points but none complete sucsessfully.

 

When I try shut down the computer it just sticks trying to instal an update



#4 hamluis

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Posted 02 February 2016 - 01:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 guitar13

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Posted 08 February 2016 - 10:58 AM

Hi, Just got the time to get on to this thanks........



#6 guitar13

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Posted 08 February 2016 - 11:01 AM

Just checking,, my virus software says mini toolbox contains a trojan.   Is it safe?



#7 JohnC_21

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Posted 08 February 2016 - 11:16 AM

If downloaded from Bleeping Computer, yes. A false positive.


Edited by JohnC_21, 08 February 2016 - 11:17 AM.


#8 guitar13

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Posted 08 February 2016 - 11:26 AM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by David (administrator) on 08-02-2016 at 16:25:58
Running from "C:\Users\David\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/08/2016 03:55:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: AppleSyncNotifier.exe, version: 1.6.77.0, time stamp: 0x4e8235f7
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0x8e0
Faulting application start time: 0xAppleSyncNotifier.exe0
Faulting application path: AppleSyncNotifier.exe1
Faulting module path: AppleSyncNotifier.exe2
Report Id: AppleSyncNotifier.exe3

Error: (02/06/2016 08:54:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: AppleSyncNotifier.exe, version: 1.6.77.0, time stamp: 0x4e8235f7
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00008aa0
Faulting process id: 0x908
Faulting application start time: 0xAppleSyncNotifier.exe0
Faulting application path: AppleSyncNotifier.exe1
Faulting module path: AppleSyncNotifier.exe2
Report Id: AppleSyncNotifier.exe3

Error: (02/05/2016 03:28:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: smiengine.dll, version: 6.1.7601.18766, time stamp: 0x54e43973
Exception code: 0xc0000005
Fault offset: 0x0000000000024fa4
Faulting process id: 0x1d0
Faulting application start time: 0xTrustedInstaller.exe0
Faulting application path: TrustedInstaller.exe1
Faulting module path: TrustedInstaller.exe2
Report Id: TrustedInstaller.exe3

Error: (02/05/2016 03:26:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6256732

Error: (02/05/2016 03:26:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6256732

Error: (02/05/2016 03:26:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/05/2016 03:26:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6255733

Error: (02/05/2016 03:26:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6255733

Error: (02/05/2016 03:26:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/05/2016 03:26:55 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6254735

System errors:
=============
Error: (02/07/2016 01:28:45 AM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service failed to start due to the following error: %%5

Error: (02/07/2016 01:28:45 AM) (Source: DCOM) (User: )
Description: C:\Windows\System32\rundll32.exe shell32.dll,SHCreateLocalServerRunDll {995C996E-D918-4a8c-A302-45719A6F4EA7} -Embedding5{995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (02/07/2016 01:28:45 AM) (Source: DCOM) (User: )
Description: C:\Windows\system32\DllHost.exe /Processid:{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}5{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (02/07/2016 01:27:08 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (02/06/2016 08:53:29 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:00:25 on ‎05/‎02/‎2016 was unexpected.

Error: (02/05/2016 03:28:43 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (02/05/2016 01:20:27 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service failed to start due to the following error: %%1053

Error: (02/05/2016 01:20:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMService service to connect.

Error: (02/05/2016 01:19:42 PM) (Source: Service Control Manager) (User: )
Description: The ForceWare Intelligent Application Manager (IAM) service failed to start due to the following error: %%1053

Error: (02/05/2016 01:19:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the ForceWare Intelligent Application Manager (IAM) service to connect.

Microsoft Office Sessions:
=========================
Error: (02/08/2016 03:55:08 PM) (Source: Application Error)(User: )
Description: AppleSyncNotifier.exe1.6.77.04e8235f7MSVCR80.dll8.0.50727.61954dcddbf3c000000d00008aa08e001d1628908eecb60C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll53612490-ce7c-11e5-9611-20cf309482ea

Error: (02/06/2016 08:54:01 AM) (Source: Application Error)(User: )
Description: AppleSyncNotifier.exe1.6.77.04e8235f7MSVCR80.dll8.0.50727.61954dcddbf3c000000d00008aa090801d160bbdfd74140C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll2a20d4f0-ccaf-11e5-b909-20cf309482ea

Error: (02/05/2016 03:28:41 PM) (Source: Application Error)(User: )
Description: TrustedInstaller.exe6.1.7601.175144ce7989bsmiengine.dll6.1.7601.1876654e43973c00000050000000000024fa41d001d1601784f005e0C:\Windows\servicing\TrustedInstaller.exeC:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.18766_none_675144b3de10d6f7\smiengine.dll223f3de0-cc1d-11e5-b321-c55898feb856

Error: (02/05/2016 03:26:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6256732

Error: (02/05/2016 03:26:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6256732

Error: (02/05/2016 03:26:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/05/2016 03:26:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6255733

Error: (02/05/2016 03:26:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6255733

Error: (02/05/2016 03:26:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/05/2016 03:26:55 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6254735

=========================== Installed Programs ============================
360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 8.0.0.1062 - 360 Security Center)
Addon RT6x Wireless LAN Card (HKLM-x32\...\{FAB1F336-1B7C-4057-A7BC-2922CD82A781}) (Version: 1.5.4.0 - Addon)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{649A1FD9-5892-46AD-8DF0-C4A43FF61CB7}) (Version: 4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DE0A178-AC7B-4650-806C-CF226DE03766}) (Version: 4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
AtlasTi (HKLM-x32\...\{29163181-7F49-4673-9C6A-6ACB8D2C0764}) (Version: 6.2 - ATLAS.ti Scientific Software Development GmbH)
Audacity 1.2.6 (HKLM-x32\...\Audacity_is1) (Version:  - )
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.6.0.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.3.3 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.6.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.15.23 - Canon Inc.)
Canon MX490 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX490_series) (Version: 1.00 - Canon Inc.)
Canon MX490 series On-screen Manual (HKLM-x32\...\Canon MX490 series On-screen Manual) (Version: 7.7.1 - Canon Inc.)
Canon MX490 series User Registration (HKLM-x32\...\Canon MX490 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.2.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.2.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.6.0 - Canon Inc.)
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version: 1.6.0 - Canon Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Google Desktop (HKLM-x32\...\Google Desktop) (Version: 5.9.1005.12335 - Google)
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Learning Lodge Navigator (HKLM-x32\...\VTechDownloadManager) (Version:  - VTech)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Media Go (HKLM-x32\...\{7547239C-FA8A-4FA4-84A6-31EAC0777E1B}) (Version: 2.7.341 - Sony)
Media Go Network Downloader (HKLM-x32\...\{73FA7631-3015-4EEC-A002-09488C47A07C}) (Version: 1.5.19.0 - Sony)
Media Go Video Playback Engine 2.12.106.06300 (HKLM-x32\...\{073B10F3-AD7B-4083-FDE4-EF552EA7362D}) (Version: 2.12.106.06300 - Sony)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{6DD01FF3-63CE-436B-96DB-61363EAA4EB8}) (Version: 3.1.8.0 - Apple Inc.)
Mozilla Firefox 43.0.4 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 43.0.4 (x86 en-GB)) (Version: 43.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.4.5848 - Mozilla)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5896 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (HKLM-x32\...\InstallShield_{7CFA46E3-CC2F-4355-82AE-6012DC3633FD}) (Version: 1.00.7316 - NVIDIA Corporation)
NVIDIA Graphics Driver 309.08 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 309.08 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{B83FC356-B7C0-441F-8A4D-D71E088E7974}) (Version: 9.09.0428 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NWZ-E470 E570 WALKMAN Guide (HKLM-x32\...\{F3448416-D3D7-4DBA-B982-4AEB064D9473}) (Version: 1.0.00 - Sony Corporation)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.) Hidden
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Sky Player Desktop (HKCU\...\1060554243.skyplayer.sky.com) (Version:  - skyplayer.sky.com)
TablEdit 2.69 (HKLM-x32\...\TablEdit_is1) (Version:  - TablEdit)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.)
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
VTech Download Agent Library (HKLM-x32\...\{40C4903E-EDFB-4CAE-A611-41FEBA585921}) (Version: 1.00.0000 - VTech) Hidden
WinDjView 1.0.3 (HKLM-x32\...\WinDjView) (Version: 1.0.3 - Andrew Zhezherun)
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)

========================= Memory info: ===================================
Percentage of memory in use: 59%
Total physical RAM: 3839.23 MB
Available physical RAM: 1571.91 MB
Total Virtual: 7676.66 MB
Available Virtual: 5042.09 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:475.7 GB) NTFS
3 Drive f: (FREECOM HDD) (Fixed) (Total:74.5 GB) (Free:24.29 GB) FAT32

========================= Users: ========================================
User accounts for \\DAVID-PC

Administrator            David                    Guest                    
UpdatusUser              


**** End of log ****
 


Edited by hamluis, 08 February 2016 - 01:14 PM.


#9 guitar13

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Posted 08 February 2016 - 11:32 AM

http://speccy.piriform.com/results/WrjWuJTlGYbYt2QUPCChpZo



#10 hamluis

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Posted 08 February 2016 - 01:36 PM

I don't see anything indicating a problem with Windows Update...which is not typical for those asserting such.  The signs/errors are usually clearly reflected in Event Viewer.

 

Unfortunately...the words "360 total security" can refer to total opposites...one being malware, one being a reliable AV product.  And there are multiple products which like to use the same phrase as part of the description.  It appears to me that you are using an AV application that may not be the best solution for your system.  Any AV program which throws in a "system optimizer"...is not what I would suggest as "protection."

 

You have some DCOM errors that worry me...I tend to think of such as usually symptomatic of malware situations and normally move such to a malware forum.  When I throw in the fact that you complain about undocumented Windows Update problems and System Restore issues...I think a topic in the Am I Infected forum may be in order.

 

Louis



#11 guitar13

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Posted 08 February 2016 - 01:53 PM

OK, thanks.    I will do this






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