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System Troubles


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9 replies to this topic

#1 Kurttb1

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Posted 01 February 2016 - 12:26 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/603783/ie-11-not-responding-windows-7/ - Hamluis.

 

ie 11 in my computer is responding but it is very slow,  I once installed chrome but had Ads coming from every direction so went back IE11 (I didn't change any settings)  , now even when I click to open IE it is so slow many time I click again because I think it didn't take only to have more than one window open a few seconds later.  Now my Wifi Network adapter stopped working between bedtime and getting back to the computer today,  I tried to disable with device manager but it (stops responding) I have to go to task manager to (end program) to get it to stop.  I am looking for a thread? to help me now,  just joined up.


Edited by hamluis, 01 February 2016 - 12:56 PM.


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#2 hamluis

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Posted 01 February 2016 - 12:59 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Kurttb1

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Posted 01 February 2016 - 01:55 PM

When I plugged in my SD card with the programs my computer would not even recognize the card

 

so I had to restart.... upon which the computer would not shut down so I had to physically hit (hold down) the power button

 

upon reboot I had my internet back however and ran Speccy and Mini tool box

 

I tried to print the URL on my Microsoft image writer ?? makes XPS files but the only printer that would show up was "one note"  part of Microsoft Office 2010

 

I went to start printers and my printers all showed up there, but I could not use a drop down menu to print anything on a text or word file

 

I noticed a week ago my wifi would not print to my wifi network printer said I had to reinstall the Epson software for the Printer that was a disaster

;later I recovered my computer with Acronis and was hoping my problems were over ...and they were for a few days but now I have Bleeping computer. :(

 

Thank you for your assistance, Kurt

 

 

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Kurt (administrator) on 01-02-2016 at 13:21:56
Running from "E:\Computer Restoration information\MINITOOL"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire X1430G Manufacturer: Acer

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (02/01/2016 01:17:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2016 10:35:30 AM) (Source: Application Hang) (User: )
Description: The program mmc.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 65c

Start Time: 01d15d03b3e6b1c2

Termination Time: 31

Application Path: C:\Windows\system32\mmc.exe

Report Id: 59b3f76b-c8f9-11e5-9233-c89cdc6b8371

 

Error: (02/01/2016 12:40:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 14.0.7165.5000, time stamp: 0x566b4b88
Faulting module name: wwlib.dll, version: 14.0.7165.5000, time stamp: 0x566b3f20
Exception code: 0xc0000005
Fault offset: 0x00130051
Faulting process id: 0xc80
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

 

Error: (01/31/2016 09:44:52 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18163 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1ac4

Start Time: 01d15c9a22d355f2

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

 

Error: (01/31/2016 07:14:46 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: One of the backup files could not be created. (0x8078002A).

 

Error: (01/31/2016 07:14:39 PM) (Source: Microsoft-Windows-Backup) (User: NT AUTHORITY)
Description: The backup operation that started at '2016-02-01T00:00:25.625183500Z' has failed with following error code '2155348010' (%%2155348010). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

 

Error: (01/31/2016 08:35:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (01/31/2016 12:37:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (01/30/2016 10:24:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 14.0.7165.5000, time stamp: 0x566b4b88
Faulting module name: wwlib.dll, version: 14.0.7165.5000, time stamp: 0x566b3f20
Exception code: 0xc0000005
Fault offset: 0x00130051
Faulting process id: 0x1530
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

 

Error: (01/30/2016 09:11:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors:
=============
Error: (02/01/2016 01:18:07 PM) (Source: Service Control Manager) (User: )
Description: The Software Protection service failed to start due to the following error: %%1053

 

Error: (02/01/2016 01:18:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Software Protection service to connect.

 

Error: (02/01/2016 01:17:38 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (02/01/2016 01:12:00 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (01/31/2016 07:00:42 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR1.

 

Error: (01/31/2016 05:10:11 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR1.

 

Error: (01/31/2016 03:17:41 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (01/31/2016 12:38:02 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (01/31/2016 12:35:02 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (01/30/2016 10:29:34 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR1.

 

Microsoft Office Sessions:
=========================
Error: (02/01/2016 01:17:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (02/01/2016 10:35:30 AM) (Source: Application Hang)(User: )
Description: mmc.exe6.1.7600.1638565c01d15d03b3e6b1c231C:\Windows\system32\mmc.exe59b3f76b-c8f9-11e5-9233-c89cdc6b8371

 

Error: (02/01/2016 12:40:03 AM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE14.0.7165.5000566b4b88wwlib.dll14.0.7165.5000566b3f20c000000500130051c8001d15c96ceeb2054C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEC:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll3d881ba9-c8a6-11e5-9233-c89cdc6b8371

 

Error: (01/31/2016 09:44:52 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.181631ac401d15c9a22d355f20C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

 

Error: (01/31/2016 07:14:46 PM) (Source: Windows Backup)(User: )
Description: One of the backup files could not be created. (0x8078002A)

 

Error: (01/31/2016 07:14:39 PM) (Source: Microsoft-Windows-Backup)(User: NT AUTHORITY)
Description: 2016-02-01T00:00:25.625183500Z2155348010%%2155348010

 

Error: (01/31/2016 08:35:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (01/31/2016 12:37:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (01/30/2016 10:24:50 PM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE14.0.7165.5000566b4b88wwlib.dll14.0.7165.5000566b3f20c000000500130051153001d15bc03c650787C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEC:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll2f19e5a5-c7ca-11e5-96cb-c89cdc6b8371

 

Error: (01/30/2016 09:11:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

=========================== Installed Programs ============================

Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3502 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3503 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0609.2011 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 - Acer Incorporated)
Acronis True Image 2016 (HKLM-x32\...\{64AB919C-28AA-4260-A147-1A88E53EE978}) (Version: 19.0.6027 - Acronis) Hidden
Acronis True Image 2016 (HKLM-x32\...\{64AB919C-28AA-4260-A147-1A88E53EE978}Visible) (Version: 19.0.6027 - Acronis)
Acronis Universal Restore Bootable Media Builder (HKLM-x32\...\{F3A9A99A-4EF7-413C-BF8E-46CF68C5445C}) (Version: 11.5.40010 - Acronis)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.7.0.19480 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-caaa03fb-314b-49c1-ad93-15170f377758) (Version: 2.2.0.98 - WildTangent) Hidden
ATI AVIVO64 Codecs (HKLM\...\{8F08AE5A-B29D-F336-03C4-4DBBCE366108}) (Version: 11.6.0.10524 - ATI Technologies Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{95F2E76E-230E-BB48-3F15-E4A7F6050962}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
Bejeweled 2 Deluxe (HKLM-x32\...\WTA-be294de7-602c-4070-8eef-c80efd07aacd) (Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Build-a-lot 4 - Power Source (HKLM-x32\...\WTA-114d48be-ebbc-4c55-8e18-7dcc983661fa) (Version: 2.2.0.97 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.13 - Piriform)
Chronicles of Albian (HKLM-x32\...\WTA-d4044c3a-7545-40fd-9e01-e6b891568d0b) (Version: 2.2.0.95 - WildTangent) Hidden
clear.fi (HKLM-x32\...\{14C4C3B6-F1F4-401F-8C86-03E8E19AAC8C}) (Version: 1.0.1517_36458 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 1.0.1720.15 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\{B906C11A-D193-4143-9FA7-E2EE8A5A8F21}) (Version: 9.0.7713 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 1.0.1720.15 - CyberLink Corp.)
clear.fi Client (HKLM-x32\...\{43AAE145-83CF-4C96-9A5E-756CEFCE879F}) (Version: 1.01.3500 - Acer Incorporated)
CPUID CPU-Z 1.75 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Cradle of Rome 2 (HKLM-x32\...\WTA-e1f3b8c6-24ef-4a5e-bd0f-6ba3eb89814d) (Version: 2.2.0.95 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-12393211-d188-41da-8e84-15cb045dbe00) (Version: 2.2.0.95 - WildTangent) Hidden
eBay Worldwide (HKLM-x32\...\{D3E5A972-9A15-427D-AE78-8181A5FD943C}) (Version: 2.2.0409 - OEM)
EPSON Artisan 837 Series Printer Uninstall (HKLM\...\EPSON Artisan 837 Series) (Version:  - SEIKO EPSON Corporation)
Final Drive: Nitro (HKLM-x32\...\WTA-d1aa2316-497a-4741-b846-200742d5115a) (Version: 2.2.0.95 - WildTangent) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 9.9.39.7 - Siber Systems)
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-db654e01-e75a-45ff-b011-9bfb59afca33) (Version: 2.2.0.95 - WildTangent) Hidden
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3505 - Acer Incorporated)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Jewel Match 3 (HKLM-x32\...\WTA-5d738aef-ce5f-42f3-a36a-0ab4816b6d44) (Version: 2.2.0.97 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Exploit version 1.07.1.1015 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.07.1.1015 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery of Mortlake Mansion (HKLM-x32\...\WTA-e7c7703b-dc00-48eb-a93e-9108f8cb2cee) (Version: 2.2.0.98 - WildTangent) Hidden
MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.25 - Egis Technology Inc.) Hidden
MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.25 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15 - Egis Technology Inc.)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.12000.21.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11600.14.100 - Nero AG)
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.4.7070 - Barnesandnoble.com)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Norton Security with Backup (HKLM-x32\...\NSBU) (Version: 22.5.5.15 - Symantec Corporation)

Opera Stable 34.0.2036.50 (HKLM-x32\...\Opera 34.0.2036.50) (Version: 34.0.2036.50 - Opera Software)
Penguins! (HKLM-x32\...\WTA-a39593fc-5f96-4579-b4ef-77808b5a5a74) (Version: 2.2.0.95 - WildTangent) Hidden
PhotoImpression (HKLM-x32\...\{9E1642BA-E82E-46C2-A6BD-BA7FF334E05E}) (Version:  - )
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-8709ecc2-ca28-49f7-bb3c-58424db1789c) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-01f7c69a-93fd-4aab-9773-4a422e6d1a1a) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-1fec74b6-458a-45ac-8117-0cf4e853d422) (Version: 2.2.0.95 - WildTangent) Hidden
Power BibleCD 5.7 (HKLM-x32\...\{623C6B0E-4397-4BD8-AA27-6F24EF989B33}) (Version: 5.7.0000 - Online Publishing, Inc.)
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4004.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4004.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
RAMDisk (HKLM-x32\...\{9C51FC21-A3E3-42FB-88DD-A859546513F1}) (Version: 4.4.0.34 - Dataram, Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6242 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
RoboForm 7-9-17-5 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-17-5 - Siber Systems)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Times Reader (HKLM-x32\...\{491ADA37-04EE-2ECE-9F86-DDC0106047AC}) (Version: 2.055 - The New York Times Company) Hidden
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)
Torchlight (HKLM-x32\...\WTA-a65cc034-0a4c-4ab2-86c7-cde468a682b5) (Version: 2.2.0.97 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-4cd6c6ec-74b0-4e7e-8736-fdc95e416b77) (Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3503 - Acer Incorporated)
WildTangent Games App (Acer Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.5.14 - WildTangent) Hidden
Windows Automated Installation Kit (HKLM\...\{31E8F586-4EF7-4500-844D-BA8756474FF1}) (Version: 2.0.0.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-b1964929-91d3-4879-b7cc-8b0b737cfecc) (Version: 2.2.0.97 - WildTangent) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 7675.27 MB
Available physical RAM: 5054.8 MB
Total Virtual: 15348.74 MB
Available Virtual: 12566.61 MB

 

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:911.88 GB) (Free:767.83 GB) NTFS
3 Drive e: () (Removable) (Total:0.95 GB) (Free:0.74 GB) FAT
4 Drive f: (SAMSUNG) (Fixed) (Total:3726.01 GB) (Free:2212.68 GB) NTFS
5 Drive g: (RAMDISK) (Fixed) (Total:0.49 GB) (Free:0.49 GB) FAT

 

========================= Users: ========================================

User accounts for \\KURT-PC

Administrator            Guest                    Kurt                    

 

**** End of log ****

 

Snapshot by Speccy on AX1430 Acer

February 1, 2016

http://speccy.piriform.com/results/TLgEKYO4IjqA1AIUZB2pLTg


Edited by hamluis, 01 February 2016 - 03:21 PM.


#4 Kurttb1

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Posted 01 February 2016 - 02:06 PM

P.S  when I was first trying to get the computer to read my SD Card  I also noticed Windows Explorer showed (kept)  a USB disc listed even after I pulled it out. ug 



#5 hamluis

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Posted 01 February 2016 - 03:42 PM

Well...2 things that I would do right away.

 

Download SeaTools for Windows and run the long generic test on your main hard drive.  Just tell us whether it passes or fails...do not attempt any of the other capabilities which may be available on the Seagate tool.

 

SeaTools For Windows Download - http://www.seagate.com/support/downloads/item/seatools-win-master/

 

You seemingly have no critical updates installed after SP1...those need to be installed immeditely.

 

I would uninstall that Symantec product and go with something else, based on your reflected errors when trying to back up.  But those could be due to a hard drive problem, so don't worry about that at this time.

 

Louis



#6 Kurttb1

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Posted 01 February 2016 - 08:43 PM

I am running the Seagate Long generic on the main hard drive and figured I would let it run on the back-up drive overnight so I will let you know something tomorrow when we know about the results and  ...we know who won the Iowa Caucus... :)    Thank you very much for your coming to my rescue so timely. 

 

  Years ago..... I was able to run the system restore and the back-ups without any issues however it might be Norton taking over my system, I just have been somewhat afraid to get rid of it cause I do not really have any experience with other products, but am open minded if I need to change something.



#7 Kurttb1

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Posted 02 February 2016 - 01:37 AM

So far, looks like the main hard drive disk passed the long generic test  it says pass but has been showing 99% for a couple hours now while the other disk (usb back=up drive) is at about 8%  I'm not familiar with the program so don't know if I did something wrong or not by checking both disks it listed.  Will leave it on all night check in morning.

 

When I run windows update I usually get a notice that there are no updates needed,  I have ran CCleaner and also have my temp files on the Ramdisk.  as I understood this would help the computer to run a tad faster and basically delete any information stored in the temp files including web pages cookies, maybe even temp update files etc when the computer was shut down.  I really do not know much about it.    

 

Also thought I would run this by you,  I was attempting to create a bootable disc for EaseUS Partition Master, had my empty DVD in the drive and never thought about the USB stick being brought into the equation....   anyway I used a 3rd party ImgBurner to attempt to burn the ISO to the DVD,  anyway the operation failed and in the process, I don't remember exactly what brought my attention to the USB Flash Drive either a notice on the Imgburner about the USB or maybe using GOODSYNC to sync an outlook pst file around the same time )but found that the computer was not listing the correct files that I had stored on that particular stick but rather was listing the name and maybe even the two folders of a completely different stick that I had removed earlier.  Both sticks are the same company, same size.    To make a long story a little less long,  I ended up having to use a file recovery program (IsoBuster)  to find and recover my files which no longer had a file name so I must sort through 650 files or more to rename, at first I was thinking that the EaseUs ISO had a virus, then I thought maybe I made a mistake by having a USB Flash Drive plugged in while I was trying to burn a ISO.  Nevertheless I have not yet been able to create a Win PE bootable Easeus DVD disc which actually works without saying something like  (...the program was unable to start windows)  Which I didn't understand why it would want to start windows... but became obsessed with trying to recover my files took the USB to my other computer which I am now running Seatools... and plugged in the stick and it had the wrong name (same as the other similar stick) so then I figured I must have a virus which is changing the names on my USB drive and making the drive unreadable. I am thinking of formatting the stick now and trying to start over but I admit I don't seem to trust it even though I have used it for a year never had a problem till messing around with EaseUs and that ISO burner ImgBurner.    Have any idea what happened or what I missed or if I have a virus?   I'm not sure losing my internet connectivity was connected to that,  what I did notice that when I lost my internet connection I had attempted to open a Web page with info about keeping up with the Iowa Caucus returns, so maybe the webpage had a virus.  ??



#8 Kurttb1

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Posted 02 February 2016 - 01:37 PM

Let the computer run ..evidently Seatool does not keep the computer from sleeping so this morning the External was 18% but I have kept it on, well see what happens there. Is there a way to create a file of the update history?

#9 Kurttb1

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Posted 11 February 2016 - 05:44 AM

C drive on Computer OK pass



#10 hamluis

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Posted 11 February 2016 - 12:37 PM

Revised instructions, my thanks to dc3 :).  Following these instructions will provide us useful system data which will assist us in assisting you.
 
1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis





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