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I have a blocker installed (apparently!!) and installations failing


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#1 poulner

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Posted 01 February 2016 - 05:21 AM

A local newspaper started to block me, as I had Adblocker+ installed, so I made the paper an exception. That did not work, so the blocker was uninstalled, but still no success. I then searched for fragments and suspicious looking bits, including within the registry.

At the same time a free upgrade from Avast Free was not behaving as I liked, so I decided to uninstall and replace with AVG or Avira. AVG failed to install: error 0xC0070643. Following their advice resulted in warnings that two files were unavailable. Avira also failed to install, as something was wrong with MSI.

The combination of events is of concern, and I am about to do a clean install of Windows. I want to avoid that hassle. I hope that someone will advise and assist in finding the cause and cure for it all. Please!


Edited by hamluis, 01 February 2016 - 11:28 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 quietman7

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Posted 13 February 2016 - 08:33 AM

If you want a more comprehensive look at your system for possible malware by experts, then more advanced tools are needed to investigate. Many of the scanning tools tools we use in this forum are not capable of detecting (removing) all malware variants. Before that can be done you will need to create and post a FRST log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing that, please reply back in this thread with a link to the new topic so we can close this one.
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#3 poulner

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Posted 20 February 2016 - 12:13 PM

New topic started

http://www.bleepingcomputer.com/forums/t/605960/happenings-make-me-wonder-if-infected/



#4 quietman7

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Posted 20 February 2016 - 05:38 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your system is clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
The BC Staff
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