So my nephew attended a charter school where he was given a Dell laptop as part of enrollment. Let me stress that the machine is GIVEN to him to OWN, even after he graduated. He asked me if I could help him figure out how to upgrade it to Windows 10, and I thought I would easily be able to do so but I realize I am way out of my depth.
The model is a Dell Latitude 3340, part of their "educational series". If you go to this link, it is the highest price version available (i5 processor): http://www.dell.com/us/business/p/latitude-3340-laptop/pd?ST=dell%20latitude%203340&dgc=ST&cid=263756&lid=5339970&acd=12309152537461010&ven1=syp61Pmqa&ven2=e
It's got a special version of Windows 7 Professional on it. The label on the bottom identifies it as "Windows 7 Pro Natl. Academic Only OA". The login screen identifies it as "Windows Enterprise." You are not able to do a basic simply upgrade from this version of Windows to Windows 10. However I have purchased a license for Windows 8, so I could in theory install Windows 8 onto the machine and then upgrade to 10 from there.
My issue is that there is some kind of administrator account attached to the machine preventing me from doing the upgrade. I am deeply bewildered as to what's going on, so here is what I can tell you.
When booted up, it loads Windows and one must press CNTRL-ALT-DEL to log in. When I do that, the user account SCHOOL\NAME appears (wherein "school" is the name of the charter school and "name" is the user account." I do have the password for this account but it is not an administrative account. There is an option to "switch user". I can then choose "other user" and there is a user name and password option.
Underneath this it says "Log on to SCHOOL", and then under that "How do I log on to another domain?" I have *NO IDEA* what that means or what a domain would have to do with logging into Windows. When I click this, a pop up appears that reads "To log on to another domain, type domain name\domain user name. To log on to your computer (not a domain), type (BUNCH OF CHARACTERS)\local user name."
When I log in under the user account, the following appears in text in the bottom right corner of the screen:
HOST NAME: (BUNCH OF CHARACTERS)
OEM Product: Latitude 3340, 1CCRC32
Boot Time: (Date/Time)
Logon Server: (More Characters)
User: (USER NAME)
I attempted to use a bootable USB drive to simply install Windows 8 onto the machine, but I am unable to change the boot options at start up because when I try to do so it demands an administrative password to continue. I did some googling and decided to attempt to remove the administrative password by opening up the machine and removing the battery from the motherboard for 30 seconds. When I booted up after, I got a screen saying I needed to set the date and time with several options. However I realized I stupidly forgot to reconnect the keyboard. I shut down, reconnected it, and booted up again, but it went to Windows without an issue.
However *NOW* suddenly it is insisting that the copy of WIndows is not genuine. It has that info displayed on the desktop and I am getting popups that state it too.
I am just completely at a loss as to what to do or what is even going on with this machine!
The ultimate goal is to get it running Windows ten, by way of installing a genuine copy of Windows 8 using the key I purchased.
I am deeply appreciative of any and all help you can provide.