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Pc completly locks up


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#1 Unicodeuni

Unicodeuni

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Posted 31 January 2016 - 08:33 PM

Hey all. I have a very strange problem and I have tried everything to fix it including taking it to several pc stored without anyone able to fix it.

I custom built this pc for gaming a few months ago and it hasn't worked right since.

The specs are as follows.

OS = Windows 10 64 bit
Graphics = GTX 980 Ti
RAM = 16 GB
Motherboard = AMD FX 9590 Eight-Core

Now when it locks up I cant move the mouse or press. ctrl+alt+del. I have to shut it off using the off button. Some places I have taken it to have said that I may be using dirty power in other words there is not enough power running through the house to power the machine. Normally I would say bs but all of the pc places I took it to played on it for days and even ran most of my games that are quite demanding and played them without problem, I finally got my pc back, I hooked it up and within 10 minutes it froze solid. If anyone can help me that would be awesome.


Edited by Unicodeuni, 31 January 2016 - 08:51 PM.


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#2 usasma

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Posted 02 February 2016 - 09:06 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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