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hard hang / freeze, rarely with BSOD but sometimes during gaming.


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15 replies to this topic

#1 StepFox

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Posted 31 January 2016 - 02:38 PM

Hello,
 
I'll try to keep the information simplified before I try explaining my issue / problem. 
I've built a new computer recently beginning of january, and i've been having hard hangs / freezes / lock ups for a few weeks now, it usually occurs after a lengthy period of gaming 5-6+ hours then it will hard hang / freeze i'm forced to restart it. will do my first restart and the next one will occur not too long after between 30-50 minutes, and it will continue to repeat like that.
 
I get this error quite frequently only ever seen it during gaming, sometimes I will get this 1-2 times per gaming session, or other times it will just completely hard hang and lock up mouse will freeze up eventually too or sometimes mouse will instantly lock up, there is no way of getting out of this. ctrl+shift+esc doesn't do anything nor does ctrl+alt+del, i'm forced to do a force restart by restarting on the case.
 
i've included the following reports, perfmon, sysnativefilecollectionapp, and one additional report of my own that I got from a bluescreen related to genuineintel i've debugged it myself using debugging tools for windows, thanks for all the help to come I appreciate it this is becoming quite annoying for me to deal with.
"Display driver nvlddmkm stopped responding and has successfully recovered."

Relevant information:

Computer list:

  • windows 7 - 64 bit home oem (1 month, have reinstalled once)
  • cpu - intel i7-4790k (running this at stock 4k no speed step or turbo enabled in bios)
  • cooler - h110i gtx (I have reseated the cooler once during this month of january to reapply newer paste arctic mx-2)
  • motherboard - asrock z97 extreme6
  • memory / ram - g.skill ripjaws xseries 16gb (2 x 8gb) 240 pin ddr3
  • video card - evga geforce gtx 970 SC
  • ssd 1 - samsung 850 evo 2.5" 250gb sata III (my os windows 7 is on this drive)
  • ssd 2 - samsung 850 evo 2.5" 500gb sata III 
  • generic cd / dvd burner 
  • power supply - evga supernova 750 g2 gold
  • case - corsair obsidian 750d black atx full tower 
 
I reinstalled windows about a week ago thinking I messed up and installed something incorrectly drivers or windows itself and this is the order I took to installing windows 7 64 bit home oem + drivers:
  • installed chipset / inf from manufacturer disc
  • (next in line was intel management engine driver I had trouble installing this from the disc it wouldn't install)
  • installed intel lan driver from manufacturer disc
  • installed intel management engine driver from intel website (reads the same version as my motherboard manufacturer website - 11.0.0.1146)
  • installed graphics drivers (I had these pre downloaded from my previous windows 7 installation - 361.43 nvidia)
  • installed asmedia sata3 driver from manufacturer disc
  • installed asmedia usb 3.0 driver from manufacturer disc
  • installed intel usb 3.0 driver
  • installed winrar from online
  • installed malwarebytes premium
  • installed logitech setpoint
  • started long journey of windows 7 updates 

 

Things i've tried:
  • updating drivers from manufacturer website - http://www.asrock.com/mb/Intel/Z97%20Extreme6/?cat=Download&os=Win764
  • updating motherboard bios from manufacturer website - (went to update but already had latest bios version p2.50)
  • reseating ram from a1, b1, and changing it to a2, b2
  • my gpu temperatures were originally 60-70c during gameplay, I setup a moderate fan curve using precision x which starts up with windows now my temps are 50-62c during gameplay
  • tested gpu using evga oc scanner, ran it for 30 minutes no artifacts found
  • stress test cpu using ooct, prime95 (one at a time), ran both individually for an hour each 100% cpu load
  • setting ram to xmp setting in motherboard bios 1600mhz 9-9-9-27, checked to confirm in cpuz that settings were right
  • turning turbo off, intel speedstep, intel turbo boost tech in motherboard bios
  • increasing TDR timeout for my videocard using a registry edit
  • in nvidia control panel > manage 3d settings > prefer maximum performance enabled
  • tried running physx on cpu / gpu / auto
  • tried cleaning out nvidia drivers using driver sweeper / ddu, and tried the following drivers, 355.98 (resulted in a bsod multiple times after windows logo), 358.50, 361.43, and 361.75

 

Additional notes:

  • there is no errors or exclamation marks in device manager
  • cpu temperature ranges from idle 31c to 100% load 61c, tested using ooct, prime95, intelburntestv2 (using one at a time)
  • during gaming cpu temperature sits around 40-44c
  • i watch my temperatures often on my second monitor while gaming using cpuid hardware monitor 
  • i've only encountered this issue during gaming never while sitting on desktop / browsing web

 

Voltages:
in bios
12v - 12.228v
5v - 5.064v
3v - 3.312v
cpu input voltages - 1.760v
cpu vcore - 1.024v
cpu cache - 1.128v
 
in windows (idle):
12v - 11.77v
5v - ~
3v - 3.31v
cpu input voltages - ~
cpu vcore - 0.88
cpu cache - ~
 
in windows (load):
12v - 11.71v to 11.77v
5v - ~
3v - 3.31v
cpu input voltages - ~
cpu vcore - 0.86
cpu cache - ~
 
_________________
EDIT:

Just got a returning BSOD same as before "WHEA-Logger", this is the same BSOD I received before I have provided a debugged version of a similar bugcheck code below using debugging tools for windows.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa800d0228f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\020116-7441-01.dmp. Report Id: 020116-7441-01.
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor ID: 0

The details view of this entry contains further information.
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor ID: 6

The details view of this entry contains further information.

Attached Files


Edited by StepFox, 01 February 2016 - 01:57 AM.


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#2 idleHands

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Posted 01 February 2016 - 07:38 AM

This might not be any help but a few thoughts come to mind. First was that based on the way the crash varies with things like if the mouse pointer still moves and the time from the hang to power cutting reminds me of how windows can sometimes behave when a hdd is slowly failing but you only have ssd drives. I don't know enough about ssd and haven't had any fail yet so don't know how they behave or monitor themselves.

 

Second was trying a thorough memtest on the ram. Then I would start removing software that gets itself involved in the hardware or at least pretends to be. Such as hardware tweakers and monitors, unsigned drivers (not likely from what you say) and especially emulation software like daemon tools and virtual machines. (this is a last ditch hoping it's not major hardware issue plus I don't know if you have any software like I described). 

 

Can't imagine your frustration having built a sweet rig just for this to happen.

 

A brief page detailing the bsod: here

 

And this is where I got thinking what types of software could cause issues:  here

 

Hope someone with more experience come through soon and you get this sorted.



#3 StepFox

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Posted 01 February 2016 - 03:33 PM

Thanks for the response idleHands, as far as the ssd goes i'm not quite sure how to test them but i'd be more then willing to give it a try. I just finished up doing a memtest86 that ran for roughly 12 hours last night, it completed 8 passes successfully zero errors were found (I was using an older version v4.20) I will follow up with a newer version tonight once I get it setup on a flash drive to use but I thought the information still might be helpful or of use.

 

As far as the software you speak of like hardware tweakers etc, I have installed nothing from asrock manufacturer disc I only installed what I needed left everything else out just the essential drivers. I use Corsair Link for my h110i gtx, and precision X for my fan profile that I have setup other then that there is nothing, no daemon tools or virtual machines.

On a bright note I may have found a culprit last night I noticed my vcore for my cpu is quite drastically low, it sits at 1.024v in bios, and 0.880v in windows (Idle, gaming, and load 100% using a stress test). I did a quick search online and stock vcore for a 4790k is quite alot higher around at least 1.1 to 1.24, and it looks like I have a bit of vdrop / vdroop in my voltages judging by the bios and while in windows the voltages are quite different. I may need to boost this voltage higher in the bios to have a more stable cpu thats my theory at the moment. my theory sort of makes sense to me because it is stable in windows just running desktop but unstable in gaming because of the demanding cpu intensive components like h1z1 loading all of the players in the lobby / game world with a higher render distance. or blade and soul even though blade and soul is only unreal engine 3 I think it could still be asking for more from my cpu but cpu won't deliver because low vcore?

one way to test my theory would be to run a long duration cpu stress test for several hours and see if it creates a crash or a similar bsod from my past experiences. but honestly I think the voltage is quite ridiculously low at the moment and should be higher.

 

EDIT:
on a side note for talking about failing ssds my first build had an ssd die not too long ago actually it was an ocz vertex2 55-60gb and it lasted about 6 to 7 years, and it was sudden, it had my operating system on it and it would not boot up at all had to reinstall windows on my 1tb western digital black wasn't too happy haha.

 

EDIT2: 
just downloaded, installed, and ran ssdLife and it says both ssds are in excellent condition and will last until 2024, and 2026

 

EDIT3:
turns on the cpu-z version I was using was off some how and the core voltage it was showing was incorrect... it is now showing the correct voltage.


Edited by StepFox, 02 February 2016 - 04:28 AM.


#4 usasma

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Posted 02 February 2016 - 08:25 AM

The error that you are getting is a STOP 0x124 error.  This is an error where the CPU reports an error (that it spots) to Windows.

Most often these are hardware problems, but can also be due to compatibility issues, malware, or even low-level drivers.

More info on them here:  http://www.carrona.org/bsodindx.html#0x00000124

The first thing to do is to run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Only 227 Windows Update hotfixes installed.  Most systems with SP1 have 350 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
 

All but one of the memory dumps are STOP 0xD1 errors - blaming video

The oldest one is the STOP 0x124 error (with no particular thing blamed)

 

Since you've already updated the video drivers, we won't need to do that.

I would suggest continuing with the hardware diagnostics, being sure to run the video stress tests.

I would also suggest checking the video card (using proper anti-static precautions) to be sure that it's firmly seated, that the slot it's seated in is clean, that all other power plugs are firmly seated, that the fan (if so equipped) is turning freely, and that the GPU cooler is free of dirt/dust/hairballs

Finally, I would monitor the system temps - but you're doing that already, so that's probably not needed (except during the stress testing).

 

If you have a spare video card, you may want to try that also.

Or , you can purchase one from a shop that will let you return it for your money back if it's not needed.

 

Let us know the results of the diagnostics and we'll move on from there.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LHidFilt.Sys                Wed Jun 17 12:49:39 2009 (4A391EA3)
Logitech SetPoint HID Filter Driver}http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
 
LMouFilt.Sys                Wed Jun 17 12:49:43 2009 (4A391EA7)
Logitech SetPoint HID Filter Driver}http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
 


Analysis:
The following is for informational purposes only.

**************************Sat Jan 30 01:49:19.017 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\013016-5210-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:00:09.814
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+382202 )
BugCheck D1, {74, 2, 0, fffff88004b86202}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000074, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004b86202, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  eReg.exe
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+382202
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998
  BIOS Version                  P2.50
  BIOS Release Date             10/06/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 30 01:45:19.173 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\013016-5148-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:00:09.859
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+382202 )
BugCheck D1, {74, 2, 0, fffff88004be4202}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000074, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004be4202, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  eReg.exe
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+382202
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998
  BIOS Version                  P2.50
  BIOS Release Date             10/06/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 30 01:44:55.360 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\013016-7254-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:00:10.157
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+382202 )
BugCheck D1, {74, 2, 0, fffff88004c00202}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000074, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004c00202, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+382202
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998
  BIOS Version                  P2.50
  BIOS Release Date             10/06/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 30 01:43:54.173 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\013016-7550-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:00:09.859
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+382202 )
BugCheck D1, {74, 2, 0, fffff88004bed202}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000074, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004bed202, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+382202
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998
  BIOS Version                  P2.50
  BIOS Release Date             10/06/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 30 01:43:29.048 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\013016-7347-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:00:09.845
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+382202 )
BugCheck D1, {74, 2, 0, fffff88004b95202}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000074, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004b95202, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+382202
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998
  BIOS Version                  P2.50
  BIOS Release Date             10/06/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             Z97 Extreme6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 26 01:45:58.542 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012616-7238-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:00:04.227
Probably caused by : GenuineIntel
BugCheck 124, {0, fffffa800d02f8f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d02f8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Sat Jan 30 01:49:19.017 2016 (UTC - 5:00)**************************
LHidFilt.Sys                Wed Jun 17 12:49:39 2009 (4A391EA3)
LMouFilt.Sys                Wed Jun 17 12:49:43 2009 (4A391EA7)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
RTKVHD64.sys                Tue Jul 30 08:06:46 2013 (51F7AC56)
iqvw64e.sys                 Thu Nov 14 10:22:43 2013 (5284EAC3)
asmtxhci.sys                Thu Jan  9 04:16:37 2014 (52CE68F5)
asmthub3.sys                Thu Jan  9 04:16:42 2014 (52CE68FA)
asstor64.sys                Mon Jan 27 04:30:34 2014 (52E6273A)
e1d62x64.sys                Tue Feb  4 04:26:22 2014 (52F0B23E)
iusb3hub.sys                Wed Feb 12 06:04:30 2014 (52FB553E)
iusb3xhc.sys                Wed Feb 12 06:04:33 2014 (52FB5541)
iusb3hcs.sys                Wed Feb 12 06:06:11 2014 (52FB55A3)
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)
TeeDriverx64.sys            Thu Jun 11 21:52:12 2015 (557A3B4C)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
nvlddmkm.sys                Sun Sep 13 17:06:55 2015 (55F5E56F)
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=asstor64.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 StepFox

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Posted 02 February 2016 - 04:27 PM

i've got the latest version of memtest86 v5.01 on a usb stick and will let it run for 7-10 passes later tonight when I sleep and i'll get back to you on the results. 
	memtest86+ v4.20 results = 8 passes, 0 errors found
	memtest86+ v5.01 results = to be announced
tested the solid state drives again:
ssdlife pro (trial version 2.5.82) results = Drive health is Excellent - http://imgur.com/a/nfY5f
crystaldiskmark64 (version 5.1.1) = http://imgur.com/a/8IP2f
 
Furmark tests -
22 minutes - 1280x720 - http://imgur.com/aHLJzpp
I didn't notice anything bad going on here temps never went above 75c, everything was stable.
15 minutes - 1920x1080 - http://imgur.com/0QuO9Kt
I also didn't notice anything bad everything seemed very normal and stable.
 
I've ran a full scan with my malwarebytes premium version nothing was found, I will scan with an online version shortly and edit my post with the results, just used bitdefender quick scan and it found nothing I will also run avira scan as well.
 
Used prime95 small FFTs @4500mhz on cpu i'm getting roughly 85c-88c, which is quite normal I believe on a 4790k in terms of temps I left it for about 5 mins and turned it off. Used prim95 blend test @4500mhz on cpu, 1600mhz 9-9-9-24 xmp profile memory, for about 10 minutes completed two tests, 0 errors, 0 warnings, seemed stable no concerns.
 
When I go to windows updates it says there is no windows updates for me all have been installed even optional updates, this is the same even after restarting the computer multiple times there is no more updates to be given out, I do have it set to manual update could that be the cause of why I only have 227/350ish? is there a different way I can aquire the updates i'm missing? this is probably one of the bigger concerns of mine that you have pointed out I was unaware how many windows updates i'm missing i'd like to download the rest but i'm unsure how considering windows update won't search for anymore updates even when forcing it to check.
 
I have reseated the card and made sure it was firmly in the slot and it looked clean, power connectors are firmly and all the way in on the card and the power supply didn't see anything visually wrong with how it looked.I do have a 7970 radaeon hd in my old computer I could pop in and try out eventually.
 
I tried to update the older drivers using the links provided but when going to the links it leads me to their home page i'm assuming I may need to make an account for the link to work properly?
 
I've also just recently updated my intel lan adapter driver to the latest version.
 
EDIT 1:
i'd like to point out that I was able to re-create the following error:
"Display driver nvlddmkm stopped responding and has successfully recovered."

using intelburntestv2.5 maximum, 8 threads, vcore set to 1.200v I was able to re-create the error after about 50 seconds during the test I stopped it and increased the voltage to 1.210v and it did the same thing 50s in error popped up, so I went back increased it to 1.230v and ran it no error popped up I let 1 linpack through and had no issues, so to confirm the voltage theory I went back and dropped it to 1.200v just to confirm it was the voltage and yet again i timed it 50-51 seconds in error pops up driver stopped responding ha successfully recovered... so I increased it to 1.235 where I thought was some what stable of a voltage and safe and let it run for 5/5 linpacks maximum setting, 8 threads, and no error ever popped up or was prompted...

 

could this be the culprit?

I will let it run for a longer period of time possibly all night when I have the time to check for further stability.

Edited by StepFox, 02 February 2016 - 07:33 PM.


#6 usasma

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Posted 03 February 2016 - 07:13 AM

The tests that generate high temperatures (in particular you cited Furmark and Prime95) should be run long enough for the temperatures to stabilize at an acceptable level.  Should the temps get too high, then shut the tests/system down immediately.  This is indicative of a cooling problem (if the temps get too high) and that means the user should start troubleshooting the cooling system.

Temps of 85c-88c are borderline overheating, so I'd run the test a bit longer to see where the temps stabilize at.

As stated above, if the temps get too high, then the cooling system needs some troubleshooting.

 

The Windows Update questions are a bit difficult.
Are you certain that you're not getting errors/failures while checking for/installing Windows Updates?

The WER section of the MSINFO32 report shows numerous Windows Update failures on 24 Jan, with 2 more on 26 Jan, and 1 on 27 Jan

If you are having issues/errors with Windows Update - that's a whole different thing which should probably be fixed before proceeding with the BSOD fixes.

 

While not a common problem, I have seen one or two instances of Avira and MalwareBytes not playing nicely together.
Try uninstalling both, and just use Windows Defender and the Windows Firewall while we're troubleshooting.

This is just a test, so you should feel free to reinstall them once we're done.

 

Try the other video card when you have time - it may just be that there's a problem with the video card - and changing cards will tell you if that's the case.

The "Display driver nvlddmkm stopped responding and has successfully recovered." error is a STOP 0x117 error (actually a BSOD without the Blue Screen).  If the driver did not successfully recover, then you'd get a real BSOD and it would be a STOP 0x116 error.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532

Driver updating is a tricky subject.  Most times it's best to get drivers from the manufacturer that you purchased the device from.  But that's not always possible - and there's lot's of exceptions to the general rule.

So, it depends on which drivers you're trying to update.  Let us know which one's and we'll help to point you in the correct direction.

 

I don't mess with voltages - I'm of the opinion that if a system doesn't work right at stock settings, then there's something wrong that needs fixing/replacing - rather than tweaking settings to see if you can overcome the problems.  The point here is that the tweak may fix most, but not all of the problems - and then you'll be left wondering what else is wrong.

That being said, there are plenty of valid fixes done this way - but I'm not an expert at them.  I'd suggest talking with the experts in the Internal Hardware forums about that:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

Finally, as the errors seem to be related to video, I'd troubleshoot the system with the other video card and then try the Intel Burn Test

See if that gives you different results.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 StepFox

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Posted 03 February 2016 - 05:48 PM

Alright well I figured out why the prime95 temps were so high I was using the latest version which was designed for different processors in mind which have a larger radius die by 30% and better heat spreaders, my research says haswell chips are suppose to use 26.6 and nothing higher so I downloaded that and my temps are getting around 77c at max with a 4.5ghz manual overclock. (i've left the prime95 on now for over 20+ minutes and it doesn't go over 80c).

 

Today I tried to search for updates it had already found optional security updates for me I installed them it wanted me to restart and I did so, I went back in tried searching for more updates and I got an error today with the following code: (you're right in the history there is alot of failed updates when I check.) after getting the error, I waited about 10 minutes and tried to search again it says there is no updates for me.

An error occurred while checking for new updates for your computer
Error(s) found:
Code 80244019
Windows update encountered an unknown error.

I'll try gaming tonight and see if the stopped responding error pops up again and maybe tomorrow regardless whether it happens or not i'll install the old video card in and do some equivalent tests that i was doing yesterday like the intelburnttest to see if I get the same result on a 1.200v, if I don't get the error then I guess there would be a problem with the card I assume and I would rma it for a new one?


Edited by StepFox, 03 February 2016 - 05:49 PM.


#8 usasma

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Posted 04 February 2016 - 05:41 AM

Do you have a link for the explanation why Haswell should use older versions?
I'll add it to my Prime95 page ( http://www.carrona.org/prime95.html ) after researching it.

Thanks!

 

Windows Update issues are complicated.  For example, they'll spit errors if you're not connected to the internet.

In this case, Code 80244019 is supposed to be that you've connected to the Windows Update server, but weren't able to find the requested content.

The "fix" for this is to run Windows Update again.

A more complete discussion is here:  http://answers.microsoft.com/en-us/windows/forum/windows_8-update/windows-update-error-code-80244019/e0d348b6-3d50-4a98-857b-dce9d395222b

It's for W8, but likely applies to W10 also.

 

If you don't have problems with the old card, but do with the current one - then it's likely that the current card has issues.

A final test is to put the current card back in and test again.  This'll confirm that the error is reproducible or not.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 StepFox

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Posted 04 February 2016 - 03:17 PM

Absolutely I have a few links for you the first one is a little more straight forward while the second one is a bit more of a read.

 

Scroll down to "CompuTronix" post on march 1st, 2015.

http://www.tomshardware.com/answers/id-2557021/prime95-test-question.html

 

And then section 10 - the TIM Problem, section 10 will explain all you should need to know I think

http://www.tomshardware.com/forum/id-1800828/intel-temperature-guide.html

 

Again CompuTronix explains here in a few posts if you were looking for more information.

http://www.tomshardware.com/answers/id-2460870/prime95-damage-haswell-processor.html

 

going to try the older video card today and try to see what results I get.


Edited by StepFox, 04 February 2016 - 03:17 PM.


#10 usasma

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Posted 04 February 2016 - 06:09 PM

Wow!  Thanks!  Great links!

From what I read, the problem with the latest version of Prime95 is that it creates higher temps than the recommended version.

As such, I don't think that it will affect our situation that much as a few degrees difference aren't as significant as the overall temp range (once it gets above the mid-80's, it's pretty darned hot and needs a better cooling solution).

But, I'll have to create an account over at Toms Hardware and see if I can get some more advice from CompuTronix about what we're doing here (testing for hardware problems rather than overclocking).  Done - here's a link to the topic:  http://www.tomshardware.com/forum/id-2962042/hardware-testing-prime95.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#11 StepFox

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Posted 07 February 2016 - 09:27 PM

been busy last couple of days and havn't had time to put the card in but I finally put it in tonight and will try it out for a while and then report back! will keep you updated.

 

edit:

looks like it still froze after about 30-40 minutes of gaming even with the old video card 7970 hd radeon, but I think I have discovered the reason why and the possible culprit all along... is nothing to do with my video card(s) its related to the games integrity being corrupted / missing files I went to steam and verified the game cache on all of the installed games and most of them were missing files, the one game that was giving me the most trouble in freezes h1z1 was missing 8 files, i'm unable to confirm if its fixed yet but as before I will report back and continue testing to see what happens from here on out :).


Edited by StepFox, 08 February 2016 - 03:57 AM.


#12 usasma

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Posted 08 February 2016 - 06:06 AM

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#13 StepFox

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Posted 11 February 2016 - 06:26 PM

well its been a few days and I havn't froze once yet looks like the issue was the games were missing files on steam. I use verify integrity cache on steam and it finds the missing files and replaces them but it seems that I keep having to do this after each computer restart... could an anti virus, or could my malwarebytes be removing these files?



#14 usasma

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Posted 12 February 2016 - 05:44 AM

It's possible, but I have no experience w/Steam.

I'd suggest posting over in the Computer Gaming forums for more expert advice:  http://www.bleepingcomputer.com/forums/f/20/computer-gaming/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 StepFox

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Posted 19 February 2016 - 09:06 AM

pretty sure its been long enough to call this solved been gaming nightly ever since now and havn't froze once, granted the drivers will stop responding occasionally but my friend states that nvidia just makes bad drivers, once again I have not froze since my last post as long as I validate the files before launching the game, thanks for all the help usasma!






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