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New Virus? Or What?


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#1 AD_Computers

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Posted 29 July 2006 - 09:48 AM

I am a tech with 4 clients all experiencing the same symptom all within the last 2 days only. I have only made it to one to investigate, but cannot find any info on this problem, not with colleagues in the business, not on the Trend, Symantec or McAfee websites, not on Microsoft.com, not on Google, and not here so far.

The PCs operate normally in most other respects. Email works on at least one of them, online updates, like for Spybot, work on another, so Internet connectivity is there, but IE opens normally, stays at the home page for about 1 second, then closes down. Can't do Windows updates, as they need IE!

Can stay on IE in Safe Mode, and was even able to do an online Trend Micro scan, it cleaned 31 Ad/Spyware infections but problem still exists. Spybot cleaned 37 infections, but the problem still exists.

Help please!

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#2 Enthusiast

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Posted 29 July 2006 - 11:42 AM

If it runs in safe mode than something on the start menu can be disabled to allow it to run in normal mode unless its the graphics driver.

Use Startup Inspector or msconfig to disable all unnecessary aps from running in start-up.

Startup Inspector (manages startup menu helps you identify aps in the startup menu so you can disable unnecessary programs from running in the background when they are not needed)

And

Startup Monitor (a small freeware ap available on the same page to notify you and require your permission for any program to add itself to your startup menu)

http://www.windowsstartup.com/download.php

Use a few of the following on-line scans to try to find malware that Trend Micro may have missed: (Use IE as they need Active X)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest
and
File scanner and virus scanner
http://www.kaspersky.com/scanforvirus


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm
http://www.pandasoftware.com/products/activescan.htm

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Avast Online scan
http://onlinescan.avast.com/

F Secure online scan
http://support.f-secure.com/ols/start.html

Ewido Online scan
http://www.ewido.net/en/onlinescan/

Click "Tools" on Internet Explorer" then "Manage Add-Ons" and disable all BHOs you don't recognize (IE calls them Add-Ons)

#3 AD_Computers

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Posted 30 July 2006 - 12:54 PM

Thanks Enthusiast, all standard stuff, but as it turns out, I have been told that this is a bug in the latest version of the Yahoo Toolbar. I cannot confirm this until Monday, when I see all my clients who have the problem. I am also told that simply running a Windows restore does not undo the problem!

If anyone else has this problem, try uninstalling your Yahoo Toolbar!




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