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AVG wont remove .


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#1 mackison

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Posted 31 January 2016 - 08:47 AM

Hi Guys,

 

Sorry for the length of this in advance,

 

I am a self taught techie and have been building and fixing pc's for around 15 years, specialising in virus and malware removal so I would say that I am reasonably experienced but the other day I came across a new problem which someone may be able to help me with.

 

A friend asked me to take a look at his sisters hotels " backup " computer and just see if I could update it and clean it up, this machine had been sitting under a desk, unused, in the hotel for around three years as they use a laptop day to day and this Tower had been their previous machine.

 

Dual core intel 1.8, 2Gb ram, running Vista ( I know, I know ).

 

There was a ton of customer accounts and other stuff going back years, Documents, Pictures, VAT stuff, Excell spread sheets, emails etc, I offered to back it all up and flatten it and put Seven on it but they were firm that they wanted it with Vista ! I even suggested Another hard drive with seven and slaving the current drive, but again no !

 

Standard stuff really, all the usual malwares and half a dozen trojans, etc.

They had an install of avg from around 2010 which I noticed had never been ran since its first scan, although it had been updated in 2012, again, ran once and then never since.

 

So, as allways, I ran malwarebytes which removed most of the junk and problems and then decided to remove the " old " avg and install the latest version.

 

So I ran the windows removal from Add/Remove programmes and not that unusually, it wouldnt uninstall.

No Bother, installed Revo Uninstaller and tried to remove it with that, it ran fine and removed everything related to avg.

 

................ or so I thought.

 

After a restart there was no trace of any avg anywhere, so I then started the installer for the latest version and it failed, again, not unheard of but not common.

 

As it happens, I have a collection of specific antivirus removal tools (thanks Grinler), including an avg remover, which I ran and it appeared to be finding and removing loads of components.

 

After rebooting I tried again to install from another fresh downloaded installer (downloaded on a seperate, different computer).

 

Same thing again, the install failed.

 

 

It now became a matter of principal.................... this wasnt going to beat me.

 

I ran Revo again and there was no trace of any avg  so I decided to install Avast Premium which I also like.

 

While it was installing it told me it had found another antivirus on the system and would i like to remove it, obviously I said yes and again restarted and again it ran and told me the same thing at this point i clicked the option to carry on the install.

 

No problem,

 

It all installed as normal and I updated it and ran a full system scan which found a few pups and removed them and the system now runs much faster and is as working as good as any other machine of its age and specs, better in fact.

 

Anway, Job Done ............................You would have thought.

 

There, on the taskbar was the avg logo !

 

The system is working perfect, Avast runs perfect, Revo doesnt find any AVG traces, but there it is, sat on the taskbar mocking me.

 

It doesnt show up in add/remove programmes, it doesnt work if you click on it, nothing happens if you right click and try to turn it off, fully or temporarily.

 

So, as they say, "If it aint broke, dont fix try to fix it".

 

 

The machine is running fine but it is still bugging me.

 

Any and all Ideas welcome and appreciated.

 

Thank you.

 

Mackison.



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#2 JohnC_21

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Posted 31 January 2016 - 09:46 AM

I would download SysInternals AutoRuns. Look for any Services or Drivers for AVG. Highlight it and click on the red X button to remove.


Edited by JohnC_21, 31 January 2016 - 09:47 AM.


#3 buddy215

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Posted 31 January 2016 - 09:55 AM

AVG's adware may still be around along with other adware. JohnC_21's solution for removing its startup should work, too.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

If you can't find the cause of AVG showing up on the Taskbar....do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


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#4 mackison

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Posted 02 February 2016 - 06:43 PM

I got at this machine again today and followed JohnC_21 's advice and downloaded his recommendation, Sysinternals   https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

 

I ran this on the problem machine and it fixed it very simply, I would suggest that anyone not comfortable with editing their registry to also watch the video which shows you a walk through of how to use it , Defrag Tools: #5 - Autoruns and MSConfig    It is easy to follow and apart from the Techies banter, makes the whole process very simple.

 

I would say, that if your not sure, then better not to play with this toy as it has some very serious potential results if you get it wrong.

Brilliant piece of kit though, which I am very grateful to JohnC_21 for pointing me towards. Cheers guy, good one.  I am sure that I will use it many times and it is now in my Apps bag of tricks for future problems. Nice call that man, good advice.

 

Thanks also to buddy215 for taking the time to reply , but .........  Job Done !

 

I love this place, " Ask, and ye shall recieve. "



#5 JohnC_21

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Posted 03 February 2016 - 11:05 AM

Thanks for the update and link to the video.

 

AutoRuns can also be used on an offline drive. If a computer does not boot because of a bad driver pull the drive, attach it to another computer. In Autoruns click File > Analyze offline system.



#6 mackison

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Posted 04 February 2016 - 08:20 AM

Thanks again, I had not realised it could do offline as well. good tip.

 

You sir, would appear to be " The Man "

 

Kudos and Brownie points.

 

Mackison






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