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Please help me! Computer won't start..


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#1 Meganx053

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Posted 30 January 2016 - 09:05 PM

Hi, I'm sorry I know I'm supposed to post the details of my computer but I honestly don't even know them and my computer is acting so weird :(
It's turning on to these screens in this prder, and then just shutting of and doing it all over again in loops, I can't even push any of the keys on the key board :/
Please help me, I really appriciate it!
- megan

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#2 Atomic77

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Posted 30 January 2016 - 11:05 PM

hmm Megan it looks like your computer is really messed up. Do you remember doing anything with it before this happened? like did you update anything or add anything new? Has it always done this? We really need more details in order to help.


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#3 Meganx053

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Posted 30 January 2016 - 11:09 PM

It just randomly did it one day when we went to turn it on, however about a week or two ago my cat layer across the keyboard which made my computer act a little wacky by the keyboard not working and the screen turning black when I ran my cursor across the screen but was fixed as soon as we restarted the computer. But other than that I haven't downloaded anything new or had any other problems. I'm able to get to the safe mode area of my desktop but I don't know if that helps any.

#4 blueelvis

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Posted 02 February 2016 - 02:32 AM

Hi Meganx053 ^_^,

 

The Blue Screen Error which you are experiencing is the VIDEO_TDR_ERROR. As per the screenshot, the NVIDIA driver is causing the problem on your system. That is a good sign that you are able to enter the safe mode. As of now, kindly download Display Driver Uninstaller from the below link and uninstall the currently installed NVIDIA driver on your system via Safe Mode -

 

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

If after that, you are still facing problems, kindly run the below utility -

https://omgdebugging.com/bsod-inspector

 

Once the utility completes, it will generate a ZIP file on your desktop (The utility could be run from Safe Mode as well). Kindly attach that ZIP file with your next post.

 

 

Let me know in case of any problem.

 

 

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#5 usasma

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Posted 02 February 2016 - 07:03 AM

If you can't get into Windows, please try SafeMode with Networking (internet will usually work with a wired connection there, wireless may/may not work)

If that doesn't work, then try just plain Safe Mode.

 

If you're able to get into Safe Mode, let us know and we'll give some suggestions on how to return to normal mode.


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