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Windows 10 Pro NTOSKRNL.exe BSOD every 30 minutes

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#1 Nein7Oh


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Posted 30 January 2016 - 05:51 PM

· OS - Windows 10 x64 build 1511 OS Version 10586.36
· What was original installed OS on system? Windows 8.1 OEM
· Age of system (hardware) Warranty began 04-14-2015. I received it 12-12-2015
· Age of OS installation - have you re-installed the OS? Windows 10 came pre-installed by the previous owner in early December 2015, but the computer came with Windows 8.1 from the manufacturer
· CPU: i5300U
· Video Card: Intel HD Graphics 5500

· Hard Drive: Samsung 850 EVO 500 GB SSD

· Memory: 12 GB of DDR3 4GB soldered onboard and 1 8 GB stick

· MotherBoard LENOVO 20BWS08300 (U3E1)
· System Manufacturer: Lenovo
· Exact model number Thinkpad T450s PC04GXC5
· Laptop or Desktop? Laptop


The laptop BSOD's nearly every half hour. Sometimes it is 20 minutes, sometimes it is 35. It is independent of what end user software is currently running. The most consistent program that is open is Google Chrome, but I believe it has happened without it. I recently disabled the runtime broker, and it has been scanned with Malwarebytes Anti-Malware. It was given a clean bill of health. I have uninstalled the Cisco VPN software and updated the Intel Ethernet LAN driver. I hadn't restarted since the driver update because Driver Verifier was still running. It is often docked to run dual screens via the updated Lenovo Pro Dock, but the BSOD occurs regardless of whether it is docked.


It was running Driver Verifier when the last BSOD happened, so there should hopefully be useful information in that dump. The hardware has passed all of the Lenovo hardware testing from the "Lenovo Companion" software suite. SSDLife states that the drive health is: Excellent and should live until October 27, 2024


I have tried everything my puny brain can muster. Please help so that I can give my girlfriend a working laptop back. She is a PhD Vet Med student and uses the laptop for school. Restarts can be a big issue if it happens during an exam, which it often does.



Attached Files

Edited by Nein7Oh, 30 January 2016 - 05:54 PM.

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#2 Nein7Oh

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Posted 01 February 2016 - 02:57 PM

Is there something else I need to do? I can provide more information if it isn't enough. I have almost no experience in dealing with BSODs without a wipe and reinstall, which isn't even on the top 10 options at this point.

#3 usasma


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Posted 02 February 2016 - 06:53 AM

Sorry for the delay in responding.  There's not many of us here, and I've been out due to a family emergency.


Your UEFI/BIOS (version JBET54WW (1.19 )) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

Please turn Driver Verifier off as it's done it's job.
To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish".  Reboot the system in order for the changes to take effect.


The memory dumps all give the same error - a problem with the registry.

But the problem may be due to hardware, or due to software.

The only "hint" I've seen is a couple of the errors point to networking components.


I'd suggest first updating the wireless networking drivers

If that doesn't help, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


Also, please try a Reset of the system using the Keep My Files option.  This is a rather drastic step, but it's because of the number of BSOD's you've been having.

No assurances that it'll work, but it's better than doing nothing.


Basically what we're trying here is a number of different software fixes.  The hope is that this is a software problem, and the fixes we suggest may help with that.

Unfortunately, there may be a hardware problem - and if the diagnostics don't reveal it, there may not be much that we can do about that (as I said earlier, I suspect the wireless networking, and there's not much to do with hardware issues (outside of the service center.)


Finally, if it's still under warranty, then the steps are:

- reinstall the OS using the recovery utility from Lenovo (they may ask you to do this before letting you send it back for repairs).

- test for further problems

- if the problems remain, then contact Lenovo (or the reseller) in order to get warranty service.


The following is for informational purposes only.

**************************Sat Jan 30 16:54:03.508 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\013016-12093-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:45:34.842
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+1d002 )
BugCheck 51, {1, ffffc001fedf5000, ba79b0ef, 2d2}
BugCheck Info: REGISTRY_ERROR (51)
Arg1: 0000000000000001, (reserved)
Arg2: ffffc001fedf5000, (reserved)
Arg3: 00000000ba79b0ef, depends on where Windows bugchecked, may be pointer to hive
Arg4: 00000000000002d2, depends on where Windows bugchecked, may be return code of
    HvCheckHive if the hive is corrupt.
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x51_VRF_nt!_??_::NNGAKEGL::_string_
CPUID:        "Intel® Core™ i5-5300U CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  Manufacturer                  LENOVO
  Product Name                  20BWS08300
  BIOS Version                  JBET54WW (1.19 )
  BIOS Release Date             11/06/2015
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.


3rd Party Drivers:
The following is for information purposes only.

**************************Sat Jan 30 16:54:03.508 2016 (UTC - 5:00)**************************
Tppwr64v.sys                Wed Apr 17 08:14:17 2013 (516E9219)
InstantOn.sys               Fri Oct 25 06:34:46 2013 (526A4946)
IntelPcc.sys                Thu Sep  4 19:05:04 2014 (5408F020)
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
Netwtw02.sys                Mon Jun 22 00:50:08 2015 (55879400)
SPUVCbv_x64.sys             Thu Jul 16 23:15:12 2015 (55A87340)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
ibtusb.sys                  Fri Aug  7 12:51:29 2015 (55C4E211)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
ibmpmdrv.sys                Mon Aug 17 05:13:19 2015 (55D1A5AF)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
igdkmd64.sys                Mon Aug 31 16:55:40 2015 (55E4BF4C)
RTKVHD64.sys                Tue Sep 15 10:12:36 2015 (55F82754)
SynTP.sys                   Tue Oct 20 16:32:34 2015 (5626A4E2)
Smb_driver_Intel.sys        Tue Oct 20 16:33:05 2015 (5626A501)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
smi.sys                     Fri Nov 27 06:15:55 2015 (56583B6B)
**************************Sat Jan 30 15:35:57.201 2016 (UTC - 5:00)**************************
e1d65x64.sys                Tue Apr  7 04:58:49 2015 (55239C49)
**************************Thu Jan 28 11:36:04.171 2016 (UTC - 5:00)**************************
IntcDAud.sys                Thu Aug 20 08:16:13 2015 (55D5C50D)
InstantOn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Netwtw02.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Edited by usasma, 02 February 2016 - 06:54 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Nein7Oh

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Posted 06 February 2016 - 01:36 PM

I didn't try any of the options you offered except to reset the system and remove all of the previous data. Of course I backed up all of the essential (non program) files. I am downloading all of the latest drivers from Lenovo and going through all of the windows updates it will let me have. I will check for a BIOS update after I get all of the other updates and drivers. *fingers crossed* that whatever happened last time doesn't happen again.

Thank you for your help.

#5 Nein7Oh

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Posted 06 February 2016 - 02:09 PM

It is definitely the wireless LAN card. Lenovo system update has been attempting to install the driver for the past 10 minutes. The progress bar rocks back and forth between 1 and 2 increments from being done every 30 seconds or so.

Oh goody! Warranty claim...

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