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sysnativefilecollectionapp.zip


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#1 gina723

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Posted 30 January 2016 - 01:54 AM

perfmon /report doesn't generate a report.


Edited by gina723, 30 January 2016 - 02:00 AM.


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#2 usasma

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Posted 30 January 2016 - 01:24 PM

Is there a particular reason that you need that report?

I have stopped using it and rely solely on the data collection app


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 gina723

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Posted 30 January 2016 - 02:03 PM

i'm just going along with what is asked to send for help with BSOD.  I have the sysnative .zip file but can't produce the other file.  also, can't find a way to upload it via email to jcgriff2



#4 jcgriff2

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Posted 30 January 2016 - 03:47 PM

When you go to reply to this thread, to the right of the "post" button is another button titled "more reply options". Click on it; when the next screen appears, scroll down a bit and look for "Attach Files". Click on "Browse"; select the sysnativefilecollectionapp.zip file to upload and attach it to your post. 

 

Don't worry about the PERFMON file.

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015

#5 gina723

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Posted 30 January 2016 - 04:58 PM

maybe it was the browser.. or just part of what is wrong with my computer.. but promise.. the ability to attach wasn't there... I'm semi-smart about these things.. know how to build a computer from scratch... but am lost on the BSOD's ... :)  I appreciate your time.. thank you so very much.

 

Gina

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#6 usasma

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Posted 31 January 2016 - 08:21 AM

BSOD analysts occupy a very specialized area.  I work with an outstanding group of PC techs and I'm the only BSOD analyst there.

 

Your UEFI/BIOS (version 1002) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

F: drive only has less than 10about 2% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

This device is disabled in Device Manager:

 

High Definition Audio Device    HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&3659EE06&1&0001    This device is disabled.

Did you disable it deliberately?  If so, why did you disable it?

Please re-enable it, then download/install the latest W10 driers for this device

AFTER this is done, feel free to disable the devicde again if you'd like

 

The WER section of the MSINFO32 report shows problems with networking and with the Intel graphics

More on this later.

 

You have BitDefender2016 and MalwareBytes installed.  This has (recently) become an issue - and most people tend to blame BitDefender 2016 for the BSOD's.  They suggest uninstalling the 2016 version and then installing the 2015 version.

Another suggestion is to not allow MalwareBytes to load with Windows.  If using the free version of MalwareBytes this is most likely because of using the trial for the Pro version of MBAM. Simply go to the settings and tell it not to start with Windows

 

Acronis TrueImage drivers date from 2012/2013 and are likely not compatible w/W10

Please update to the latest version of Acronis (or uninstall the current version)

 

There was only one memory dump in the uploads.  If you're using a disk cleaner (such as CCleaner), please stop using it until we're finished troubleshooting

The lone memory dump is of the type that I described earlier, with components of BitDefender and MalwareBytes.
You'll either have to revert to BitDefender 2015 (and test it to see if it works), or stop MalwareBytes from starting with Windows.

Other optiions are to remove (uninstall) either program - or both.

 

Should the BSOD's continue, please zip up the contents of the C:\Windows\Minidump directory and upload it with your next post.

If you can't zip it up there, copy it to your Desktop and zip it there (it's a permissions thing)

 

 

Analysis:
The following is for informational purposes only.

**************************Fri Jan 29 20:14:48.459 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012916-8953-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16644.amd64fre.th1.160104-1507
System Uptime: 1 days 7:32:07.233
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+2707f )
BugCheck C2, {7, 1254, 0, ffffe0018e5ed8d8}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001254, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: ffffe0018e5ed8d8, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID:  0xc2_7_NETIO!NetioFreeMdl
CPUID:        "Intel® Core™ i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3400
  BIOS Version                  1002
  BIOS Release Date             09/27/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  M51AC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Fri Jan 29 20:14:48.459 2016 (UTC - 5:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
afcdp.sys                   Wed Jul 20 10:46:03 2011 (4E26EA2B)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
bdfwfpf.sys                 Mon Oct 29 08:23:28 2012 (508E7540)
tib_mounter.sys             Thu Dec 27 08:25:05 2012 (50DC4C31)
snapman.sys                 Wed Jan 16 08:44:06 2013 (50F6AEA6)
sthid.sys                   Tue Feb 19 00:34:44 2013 (51230EF4)
fltsrv.sys                  Fri Mar  1 08:53:39 2013 (5130B2E3)
tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
AmUStor.SYS                 Thu Aug  8 03:55:52 2013 (52034F08)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
mbae64.sys                  Mon Sep  8 14:27:15 2014 (540DF503)
iwdbus.sys                  Fri Oct  3 20:31:12 2014 (542F3FD0)
000.fcl                     Wed Mar 18 21:27:31 2015 (550A2603)
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
HD-Hypervisor-amd64.sys     Tue Jun 16 13:03:26 2015 (558056DE)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
igdkmd64.sys                Fri Jul 17 20:27:57 2015 (55A99D8D)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
RTKVHD64.sys                Tue Aug  4 07:46:04 2015 (55C0A5FC)
mbamchameleon.sys           Tue Aug  4 14:26:11 2015 (55C103C3)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
avchv.sys                   Mon Aug 31 10:23:38 2015 (55E4636A)
avckf.sys                   Mon Aug 31 10:27:59 2015 (55E4646F)
SamsungRapidDiskFltr.sys    Fri Sep  4 02:36:11 2015 (55E93BDB)
SamsungRapidFSFltr.sys      Fri Sep  4 02:36:14 2015 (55E93BDE)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
avc3.sys                    Fri Oct 16 11:55:18 2015 (56211DE6)
ignis.sys                   Tue Oct 20 06:08:29 2015 (5626129D)
bdvedisk.sys                Mon Nov 23 06:38:07 2015 (5652FA9F)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys             Tue Dec 22 15:53:26 2015 (5679B846)
nvlddmkm.sys                Fri Jan 22 19:25:59 2016 (56A2C897)
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=afcdp.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=sthid.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
ignis.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 gina723

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Posted 31 January 2016 - 02:53 PM

the High Definition Audio Device    was disabled due to it malfunctioning... once i updated to win10, the app that runs with it stopped running correctly... not sure what to do with it..but it has been enabled now.

 

I'm not very educated on updating bios's... never have done that... a bit nervous about doing it.

 

installed windows driver kit 10 (figured it couldn't hurt)

 

ran Belarc, installed missing critical update but couldn't find another update that was pointed out as needed: 

Q3105216 Unrated  Microsoft security advisory (KB3105216)

 

power supply: seasonic 520W atx 12v, S12 II Bronze, silent 12cm fan series

 

F: drive, 149gb capacity is now 44.7gb free... can free up more if you deem necessary.

 

can't go "back" to 2015 bitdefender... they suddenly decided it was pirated after nearly 2 years using it (it is/was not!) so upgraded to 2016. 

 

Let me know what else i can do to help you help me.

 

Thank you so very much for all you've done thus far.

 

Gina



#8 usasma

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Posted 01 February 2016 - 06:04 AM

If the High Definition Audio device doesn't work properly, and you've updated it's drivers, then there's a possibility that it is a hardware problem.
As such, the easiest thing to do is to remove the device and see if that fixes your problems.

If it's not removable, disable it in the BIOS.

 

Luckily most recent BIOS/UEFI can be updated within Windows.

Most times it's just clicking on an installer and letting it work.

FYI - newer OS's (W8, 8.1, and 10) communicate with the BIOS/UEFI a lot - and we find that BIOS/UEFI updates are more critical for these OS's than for earlier one's.

 

Older PSU's may have problems powering devices that they used to work fine with.

At this point I don't know if it's a problem - so I'd just keep an eye on it.

 

Less than 10% can cause a few problems, but IMO it's not likely that they'll cause BSOD's until it gets to the point where file operations are interrupted by the lack of free space - so it depends both on free space and on the size of the files that you (and Windows) are manipulating.

 

BitDefender/MalwareBytes issues are the most likely cause here (IMO).

Try one of these:

- Stopping MalwareBytes from running when Windows starts, or

- Uninstalling MalwareBytes, or

- Uninstalling BitDefender

 

Other options may show up in this search:  https://www.google.com/search?q=bitdefender+malwarebytes&ie=utf-8&oe=utf-8


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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