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Computer running really slow. Help!


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11 replies to this topic

#1 hddoutsider

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Posted 29 January 2016 - 10:33 PM

My father has bought a new computer recently and it was slow from the get go. Im not completely sure whats on here and what he as done to try and fix it but i was hoping you guys could help. opening and closing windows is really slow and so is changing tabs in firefox. Its a dell inspiron 17 5000 series with windows 10. any help is much appreciated, thanks.



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#2 Broni

Broni

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  • Local time:04:13 PM

Posted 29 January 2016 - 10:52 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 hddoutsider

hddoutsider
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Posted 29 January 2016 - 11:32 PM

checkup.txt

 Results of screen317's Security Check version 1.009  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player     20.0.0.286  
 Mozilla Firefox (43.0.4)
 Google Chrome (48.0.2564.82)
 Google Chrome (48.0.2564.97)
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender 60-Second Virus Scanner pdscan.exe  
 Bitdefender 60-Second Virus Scanner pdiface.exe  
 Bitdefender Agent ProductAgentService.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

 

 

Farbar Service Scanner Version: 27-01-2016
Ran by southtexican (administrator) on 29-01-2016 at 22:25:44
Running from "C:\Users\southtexican\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

 

 

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by southtexican (administrator) on 29-01-2016 at 22:27:53
Running from "C:\Users\southtexican\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 5758 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
========================= IP Configuration: ================================

Intel® Dual Band Wireless-AC 3160 = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled taskoffload=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_0" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_0" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_5" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_6" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MINE
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 20-47-47-AE-86-21
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : E4-F8-9C-4E-7B-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3160
   Physical Address. . . . . . . . . : E4-F8-9C-4E-7B-A9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:6000:798a:5e00:d9e9:df25:8e52:d896(Preferred)
   Temporary IPv6 Address. . . . . . : 2605:6000:798a:5e00:e53d:b0a8:53d:ec27(Preferred)
   Link-local IPv6 Address . . . . . : fe80::d9e9:df25:8e52:d896%4(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.86(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, January 29, 2016 8:20:31 PM
   Lease Expires . . . . . . . . . . : Friday, January 29, 2016 11:25:17 PM
   Default Gateway . . . . . . . . . : fe80::5665:deff:fe50:f427%4
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 65337500
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-30-39-7F-20-47-47-AE-86-21
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : E4-F8-9C-4E-7B-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4000:806::1007
      74.125.227.225
      74.125.227.227
      74.125.227.238
      74.125.227.231
      74.125.227.233
      74.125.227.228
      74.125.227.224
      74.125.227.232
      74.125.227.226
      74.125.227.230
      74.125.227.229


Pinging google.com [2607:f8b0:4000:80b::200e] with 32 bytes of data:
Reply from 2607:f8b0:4000:80b::200e: time=76ms
Reply from 2607:f8b0:4000:80b::200e: time=77ms

Ping statistics for 2607:f8b0:4000:80b::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 77ms, Average = 76ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Reply from 2001:4998:c:a06::2:4008: time=161ms
Reply from 2001:4998:c:a06::2:4008: time=113ms

Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 113ms, Maximum = 161ms, Average = 137ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...20 47 47 ae 86 21 ......Realtek PCIe FE Family Controller
  7...e4 f8 9c 4e 7b aa ......Microsoft Wi-Fi Direct Virtual Adapter
  4...e4 f8 9c 4e 7b a9 ......Intel® Dual Band Wireless-AC 3160
  2...e4 f8 9c 4e 7b ad ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.86     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.86    281
     192.168.0.86  255.255.255.255         On-link      192.168.0.86    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.86    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.86    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.86    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    281 ::/0                     fe80::5665:deff:fe50:f427
  1    306 ::1/128                  On-link
  4    281 2605:6000:798a:5e00::/64 On-link
  4    281 2605:6000:798a:5e00:d9e9:df25:8e52:d896/128
                                    On-link
  4    281 2605:6000:798a:5e00:e53d:b0a8:53d:ec27/128
                                    On-link
  4    281 fe80::/64                On-link
  4    281 fe80::d9e9:df25:8e52:d896/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/29/2016 10:20:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2647734

Error: (01/29/2016 10:20:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2647734

Error: (01/29/2016 10:20:12 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/29/2016 09:31:50 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (01/29/2016 09:20:23 PM) (Source: TrueColorALS) (User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 08:23:08 PM) (Source: TrueColorALS) (User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 08:23:07 PM) (Source: TrueColorALS) (User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 08:19:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MINE)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (01/29/2016 07:50:56 PM) (Source: TrueColorALS) (User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 07:50:55 PM) (Source: TrueColorALS) (User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049


System errors:
=============
Error: (01/29/2016 09:36:04 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/29/2016 09:20:26 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/29/2016 08:34:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB2267602 (Definition 1.213.4955.0).

Error: (01/29/2016 08:23:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender Service service failed to start due to the following error:
%%577

Error: (01/29/2016 08:19:16 PM) (Source: DCOM) (User: MINE)
Description: App.AppXdca9rykvbm0qn1fw9m2dbx828p2w3h8p.mca

Error: (01/29/2016 08:19:15 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_aac428 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (01/29/2016 08:19:15 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/29/2016 11:45:07 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB2267602 (Definition 1.213.4923.0).

Error: (01/29/2016 11:40:53 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB2267602 (Definition 1.213.4923.0).

Error: (01/29/2016 11:34:13 AM) (Source: Service Control Manager) (User: )
Description: The WinDefend service failed to start due to the following error:
%%577


Microsoft Office Sessions:
=========================
Error: (01/29/2016 10:20:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2647734

Error: (01/29/2016 10:20:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2647734

Error: (01/29/2016 10:20:12 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/29/2016 09:31:50 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (01/29/2016 09:20:23 PM) (Source: TrueColorALS)(User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 08:23:08 PM) (Source: TrueColorALS)(User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 08:23:07 PM) (Source: TrueColorALS)(User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 08:19:16 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MINE)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141

Error: (01/29/2016 07:50:56 PM) (Source: TrueColorALS)(User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049

Error: (01/29/2016 07:50:55 PM) (Source: TrueColorALS)(User: )
Description: TrueColorALSCUISDKaccess(): Error: SetDeviceData IGFX_GET_SET_DPP_INFO_GUID failed. result:5111881, error:0x4e0049


CodeIntegrity Errors:
===================================
  Date: 2016-01-29 20:23:21.442
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-01-29 11:37:24.072
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-29 11:34:13.995
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-01-24 21:26:50.986
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-01-13 01:21:00.745
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-07 21:01:13.736
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-07 19:19:44.230
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-30 18:44:18.266
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-22 03:36:06.279
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-18 10:24:11.079
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2245 - AVAST Software)
Bitdefender 60-Second Virus Scanner (HKLM\...\{CCEA2053-D975-4E38-AC09-4D5E6DAC6B6F}) (Version: 1.0.3.76 - Bitdefender)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 20.0.19.1099 - Bitdefender)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.8.0.66 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.7.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)
Dell Foundation Services (HKLM\...\{91E2DDB6-DC13-4585-8A10-04C6AB6F87A4}) (Version: 3.1.1900.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{A00269ED-FD88-4907-834B-60B70DCE82C5}) (Version: 2.0.366.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{A00269ED-FD88-4907-834B-60B70DCE82C5}) (Version: 2.0.366.0 - Dell Inc.)
Dell Power Manager Lite (HKLM-x32\...\{BF1F9D57-57A1-4E87-A8E8-41F2B2AD6F53}) (Version: 1.0.0.1 - Compal Inc.) Hidden
Dell Power Manager Lite (HKLM-x32\...\InstallShield_{BF1F9D57-57A1-4E87-A8E8-41F2B2AD6F53}) (Version: 1.0.0.1 - Compal Inc.)
Dell Product Registration (HKLM-x32\...\{17FFE63C-6734-4950-B488-134B5A2505F7}) (Version: 2.04.0280 - Aviata Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6745.47 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{A62A2F03-3006-40CA-A3FA-C1086B2FEF5D}) (Version: 1.2.0.94 - Dell)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 0.9.0 - Dropbox, Inc.)
globalupdate Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.0 - globalupdate Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 48.0.2564.97 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
HTC Driver Installer (HKLM-x32\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.17.0.001 - HTC Corporation)
HTC Sync Manager (HKLM-x32\...\{231D0C79-98A6-4693-A366-36DE7D7346EC}) (Version: 3.1.61.0 - HTC)
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
Intel® Chipset Device Software (HKLM-x32\...\{e3d22965-5c2d-48c8-acec-c2ba2d50b275}) (Version: 10.0.22 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.30.1072 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4029 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 1.1.226.0 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{B991A1BC-DE0F-41B3-9037-B2F948F706EC}) (Version: 3.1.1228 - Intel Corporation)
Intel® WiDi (HKLM\...\{2F97FBC6-7992-4DF7-A7C7-B68455E307F7}) (Version: 5.1.20.0 - Intel Corporation)
Intel® Wireless Bluetooth®(patch version 17.1.1449.356) (HKLM\...\{302600C1-6BDF-4FD1-1411-148929CC1385}) (Version: 17.1.1411.0506 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{fbf500b4-f515-42af-b355-6f006f6c2359}) (Version: 17.13.11 - Intel Corporation)
IPTInstaller (HKLM-x32\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 1.6.5073.103 - Waves Audio Ltd.) Hidden
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4787.1002 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 43.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.4 (x86 en-US)) (Version: 43.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.4.5848 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4787.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4787.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4787.1002 - Microsoft Corporation) Hidden
OldSchool RuneScape Launcher 1.2.6 (HKLM-x32\...\{05BFC9A4-24B2-4E96-A450-A3D926A64C20}) (Version: 1.2.6 - Jagex Ltd)
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1507.104 - Trusteer) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.39060 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7544 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
True Color (HKLM\...\{7277CB40-1667-49CB-9E13-055FC980A538}) (Version: 6.0.0.15 - Entertainment Experience LLC) Hidden
True Color (HKLM-x32\...\{4304f329-6a74-49c6-96bb-090a35343a6e}) (Version: 6.0.0.15 - Entertainment Experience)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1507.104 - Trusteer)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 8102.68 MB
Available physical RAM: 5374.32 MB
Total Virtual: 9382.68 MB
Available Virtual: 6329.52 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:921.61 GB) (Free:842.44 GB) NTFS
3 Drive e: (ESP) (Fixed) (Total:0.48 GB) (Free:0.43 GB) FAT32
4 Drive w: (WINRETOOLS) (Fixed) (Total:0.73 GB) (Free:0.39 GB) NTFS
5 Drive x: (PBR Image) (Fixed) (Total:8.07 GB) (Free:0.68 GB) NTFS

========================= Users: ========================================

User accounts for \\MINE

Administrator            DefaultAccount           Guest                    
southtexican             

========================= Restore Points ==================================

23-01-2016 18:11:32 Installed Rapport
28-01-2016 02:27:49 Windows Update

**** End of log ****
 



#4 hddoutsider

hddoutsider
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  • Members
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Posted 30 January 2016 - 01:30 AM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 1/29/2016
Scan Time: 10:35 PM
Logfile: mbam 1.29 scan.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.01.29.07
Rootkit Database: v2016.01.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: southtexican

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 403078
Time Elapsed: 1 hr, 37 min, 32 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 4
PUP.Optional.GlobalUpdate, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}, Quarantined, [f477ee51b3e6eb4b8add3504b74de21e],
PUP.Optional.Yontoo, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\Update Any Angle, Quarantined, [5f0c3e01a1f856e0080fd66439cbdf21],
PUP.Optional.Yontoo, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\Util Any Angle, Quarantined, [da9153ec37625dd99e79af8b0ff550b0],
PUP.Optional.Conduit, HKU\S-1-5-21-3737911563-16705741-423843484-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472F-A0FF-E1416B8B2E3A}, Quarantined, [a1ca6ad56d2c51e5ddd91aaad82bf40c],

Registry Values: 3
PUP.Optional.GlobalUpdate, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}|DisplayName, globalupdate Helper, Quarantined, [f477ee51b3e6eb4b8add3504b74de21e]
PUP.Optional.Conduit, HKU\S-1-5-21-3737911563-16705741-423843484-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}|URL, http://www.bing.com/search?pc=COSP&ptag=D121615-A60FA26CFB78147A880F&form=CONBDF&conlogo=CT3332038&q={searchTerms}, Quarantined, [a1ca6ad56d2c51e5ddd91aaad82bf40c]
PUP.Optional.Conduit, HKU\S-1-5-21-3737911563-16705741-423843484-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}|TopResultURL, http://www.bing.com/search?pc=COSP&ptag=D121615-A60FA26CFB78147A880F&form=CONBDF&conlogo=CT3332038&q={searchTerms}, Quarantined, [86e5b788cfca63d36d49d4f08d76a858]

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.DustApps.WnskRST, C:\Windows\Installer.exe, Quarantined, [02690837c5d4ac8abc75991014ed9769],

Physical Sectors: 0
(No malicious items detected)


(end)



#5 hddoutsider

hddoutsider
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Posted 30 January 2016 - 10:42 AM

Rkill 2.8.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/30/2016 09:40:52 AM in x64 mode.
Windows Version: Windows 10 Home

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * fcvsc [Missing Service]
 * HdAudAddService [Missing Service]
 * HyperVideo [Missing Service]
 * netvsc [Missing Service]
 * tunnel [Missing Service]
 * wfpcapture [Missing Service]

 * CompositeBus => \SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys [Incorrect ImagePath]
 * NgcSvc => %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted [Incorrect ImagePath]
 * swenum => \SystemRoot\System32\drivers\swenum.sys [Incorrect ImagePath]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 01/30/2016 09:41:30 AM
Execution time: 0 hours(s), 0 minute(s), and 37 seconds(s)
 



#6 Broni

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Posted 30 January 2016 - 08:42 PM

MBAR logs?


My Website

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#7 hddoutsider

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Posted 04 February 2016 - 12:17 AM

Malwarebytes AA-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2016.01.29.07
  rootkit: v2016.01.20.01

Windows 10 x64 NTFS
Internet Explorer 11.63.10586.0
southtexican :: MINE [administrator]

1/30/2016 12:32:44 AM
mbar-log-2016-01-30 (00-32-44).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 400722
Time elapsed: 1 hour(s), 14 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 



#8 Broni

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Posted 04 February 2016 - 08:47 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 hddoutsider

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Posted 06 February 2016 - 02:32 AM

# AdwCleaner v5.032 - Logfile created 06/02/2016 at 01:24:22
# Updated 31/01/2016 by Xplode
# Database : 2016-02-05.1 [Server]
# Operating system : Windows 10 Home  (x64)
# Username : southtexican - MINE
# Running from : C:\Users\southtexican\Downloads\adwcleaner_5.032.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\ProgramData\Souladujaa
[#] Folder Deleted : C:\WINDOWS\SysNative\Tasks\Souladujaa

***** [ Files ] *****

[-] File Deleted : C:\searchplugins\bing-lavasoft.xml
[-] File Deleted : C:\Users\southtexican\AppData\Roaming\Mozilla\Firefox\Profiles\j2kpu16n.default-1445056914735\searchplugins\bing-lavasoft.xml
[-] File Deleted : C:\WINDOWS\updatesvc.exe
[-] File Deleted : C:\WINDOWS\SysWOW64\lavasofttcpservice.dll

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****

[-] Task Deleted : Souladujaa
[-] Task Deleted : FMMQCH1
[-] Task Deleted : GBCRQVNTCEANVAJS
[-] Task Deleted : PAAKBDAEBHXUTTDP
[-] Task Deleted : FMMQCH1
[-] Task Deleted : GBCRQVNTCEANVAJS
[-] Task Deleted : PAAKBDAEBHXUTTDP

***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A8F7D0A5-7074-40B8-9BDC-1174BDD0A132}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D14D64BC-A0E4-42E3-BB72-FB41EA43C198}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DD1F043F-ABC8-4643-8B95-D2C5B22BB019}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E3F3E8F9-F747-4DD6-BA6B-82A6CE1E0860}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ED0B64D4-BF27-4521-AD27-190F49BF5EA7}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{023E9EC8-B147-40EB-B0B3-DF90618FB371}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0522D9A4-4D57-437D-978D-E5B3B6C9005D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{07F41522-AF7D-4F26-B394-094F059FDB8A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0C40F472-7407-4467-8914-1DEA7C326972}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{212E6D43-6062-492A-B8CC-144669FF11ED}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{224FE662-1E6D-4BC0-AEBB-9E2FB4057BE9}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3A807417-B46D-4D37-8C9A-19AC6DE204F9}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3CC60715-D6C5-429D-830E-43FA3F86C61D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4517D94C-19BA-46FA-BE66-2A30CEAC4A85}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{555D7146-94A8-4C94-AE76-C39CDC7F7705}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{59D188FA-757A-424E-8C93-F58FFD896BD7}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8120D9D6-785C-4413-9C0C-DF2028C56FAD}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{823AE2EB-E62C-4847-B192-C99B91B92416}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9B4F7CFE-987D-410E-A8E4-20182E0B3C24}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9B9A45F4-18FC-484A-BACA-076D78273D8E}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A6D54287-7939-466A-8579-92546D946C8C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A78EDAFB-926F-4D93-AB13-8232D7378EB1}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{990F7D4F-09EF-47DF-9ABE-BAF2DCCF5C4B}
[-] Key Deleted : HKCU\Software\tstamptoken
[-] Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
[!] Key Not Deleted : HKU\S-1-5-21-3737911563-16705741-423843484-1001\Software\tstamptoken
[!] Key Not Deleted : HKU\S-1-5-21-3737911563-16705741-423843484-1001\Software\AppDataLow\Software\adawarebp
[-] Key Deleted : HKU\S-1-5-21-3737911563-16705741-423843484-1001\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\windows_ie_ac_001\Software\Installer
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\contextualyield.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\inst.shoppingate.info
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\shoppingate.info

***** [ Web browsers ] *****

[-] [C:\Users\southtexican\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\southtexican\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [4451 bytes] ##########
 



#10 hddoutsider

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Posted 06 February 2016 - 02:46 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 10 Home x64
Ran by southtexican (Administrator) on Sat 02/06/2016 at  1:34:34.60
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 12

Successfully deleted: C:\ProgramData\1453691458.bdinstall.bin (File)
Successfully deleted: C:\ProgramData\28341ff220e0446c9fff27c4493d622e (Folder)
Successfully deleted: C:\ProgramData\7c0535b143fc4671b6ebd202fbffe066 (Folder)
Successfully deleted: C:\ProgramData\KWu6Gm57.dat (File)
Successfully deleted: C:\ProgramData\lavasoft\web companion (Folder)
Successfully deleted: C:\Users\southtexican\AppData\Roaming\lavasoft\web companion (Folder)
Successfully deleted: C:\WINDOWS\provider32 (Folder)
Successfully deleted: C:\WINDOWS\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\WINDOWS\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
Successfully deleted: C:\WINDOWS\version.ini (File)
Successfully deleted: C:\Program Files (x86)\lavasoft\web companion (Folder)
Successfully deleted: C:\WINDOWS\prefetch\DRIVERCONSOLEAPP.EXE-23D95800.pf (File)



Registry: 1

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0882B7C1-08A2-4034-92A2-5101B1DB6AD1} (Registry Key)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 02/06/2016 at  1:45:45.28
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#11 hddoutsider

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Posted 06 February 2016 - 01:03 PM

sophos scan was clean



#12 Broni

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Posted 06 February 2016 - 02:23 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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