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WIndows 10 Problems/Previous versions lingering


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#1 amandahopkins91

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Posted 28 January 2016 - 10:41 PM

Hi all, 
 

I have a few problems with my computer. I have a Dell, Inspiron One, it was orig. a windows 7, but has had its updates as they come out so it has the most current Windows 10. Prior to ever even updating I was experiencing the following issues: 

1. The moment the computer is turn on you here the fan, almost as if its been running forever, it has a loud almost "hm" sound, and it doesn't go away.

2. Additionally, the computer will randomly to decide to shut off, doesn't matter what your doing it just goes without any warning. 

 

Since the update the one problem I have noticed, which could of been prior to the update itself - comes up when the computer has turned on it comes up with an error message stating the following "Error Stage Requires Windows 7" the only option is to click ok to get it to go away. 

 

Please help want any suggestions thnanks!



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#2 usasma

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Posted 30 January 2016 - 01:12 PM

Fan running and random shutdowns says overheating to me.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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