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windows update not working


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#1 mystic12

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Posted 27 January 2016 - 06:08 PM

On this Dell 9020 machine I just reinstalled win7 32bit, all is working except for the windows update. I tried a few things found on the net but didn't work, anyone got an easy fix please?



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#2 JohnC_21

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Posted 27 January 2016 - 06:12 PM

Check out posts 2,7,9 in this thread

 

http://www.bleepingcomputer.com/forums/t/603338/reinstall-win-7-x64-will-not-update/



#3 mystic12

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Posted 27 January 2016 - 07:16 PM

1] Download IE11 does not work because I need SP1

2] Fixit did not work

3] Update readiness tool shows error: Installer encountered an error 0xc8000247



#4 JohnC_21

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Posted 27 January 2016 - 07:26 PM

Download and install SP1. Then IE11, then the fixit, If that does not work then the Update Readiness Tool. But on a clean install it could take a few hours to get your updates.

 

https://www.microsoft.com/en-us/download/details.aspx?id=5842



#5 mystic12

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Posted 27 January 2016 - 07:39 PM

Can you tell me exactly which file is the one I need from this page please?

 

https://www.microsoft.com/en-us/download/details.aspx?id=5842



#6 JohnC_21

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Posted 27 January 2016 - 07:43 PM

  • windows6.1-KB976932-X86.exe - This application installs Sp1 to a 32-bit machine running Windows 7. 


#7 mystic12

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Posted 27 January 2016 - 07:49 PM

It shows:

 

Installation was not sucessful

Catastrophic failure

error 0x8000fff



#8 JohnC_21

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Posted 27 January 2016 - 08:04 PM

I am not sure what the issue is. This was the SP1 installer? Have you tried running sfc /scannow on the computer?

 

Download and install the Windows Update Agent here.



#9 mystic12

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Posted 27 January 2016 - 08:17 PM

Yes SP1 installer. scannow did not fix. I had tried thay update agent before, did not work.



#10 JohnC_21

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Posted 27 January 2016 - 08:20 PM

I am out of ideas on this one, sorry.

 

Edit: Maybe check the hard drive and memory. That's all I have.


Edited by JohnC_21, 27 January 2016 - 08:21 PM.


#11 mystic12

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Posted 27 January 2016 - 08:22 PM

looks like I have now tried everything so if anything else comes to mind or what the issue could be please post. I am done for today, been working since 6am this morning, will try those two in the morning, have a great night!



#12 mystic12

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Posted 28 January 2016 - 08:00 AM

This machine is working fine except for the dvd, online videos shows perfect. Since the owner only needs this for running a clinical software for his doctor's office he will take this as is so we needn't bother to do any more. I am saying this even though I hate not being able to solve a problem but thanks for the help John!

Edited by mystic12, 28 January 2016 - 08:00 AM.


#13 JohnC_21

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Posted 28 January 2016 - 08:40 AM

No problem. As long as it's not networked and connected to the internet it may be a good thing because if automatic updates were turned on there would be chance the computer upgrades to Windows 10. Perhaps the program the customer is using would not be compatible.

 

It seems Windows 7 clean installs are really having a problem updating recently.



#14 mystic12

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Posted 28 January 2016 - 08:50 AM

Strangest thing though, I am now trying to reload win7 on their 2nd identical pc and when it's getting to the end I am getting these error messages:

Windows setup could not configure windows to run on this computer's hardware.

but on this 2nd pc, I am getting another error

Windows could not complete the installation. To install windows on this computer, restart the installation.

When i restart it keeps going back to that error. I am suspecting hard drive issues on both these pc's.



#15 JohnC_21

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Posted 28 January 2016 - 08:58 AM

If a Dell tap F12 at boot and run the diagnostics.






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