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Windows 8.1 Random Restarts/Hard Lags.


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5 replies to this topic

#1 xXxoMaRxXx

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Posted 27 January 2016 - 05:27 PM

I have been experiencing a problem where my laptop Freezes or Restarts and sometimes even shutdowns when I open my comp and it happens at Random times so I don't know when the exact time of it Shutting off when I boot my computer. Weird thing is it doesn't happen when I'm on battery power but only happens when I'm plugged in. Please help me out. Thanks.

 

Computer Specs:

http://speccy.piriform.com/results/pNGMaFtpYFkcDZts2KoW0Ge

 

MiniToolBox Report which shows:

• List last 10 Event Viewer log

• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files

Attached Files



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#2 usasma

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Posted 28 January 2016 - 06:11 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 xXxoMaRxXx

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Posted 29 January 2016 - 03:17 PM

1) Alright the first Option you gave me didn't work because when I open the program it crashes and gives me: "BSODInspector has stopped working"

2) Second Option I have uploaded the file: 

 

Attached Files


Edited by xXxoMaRxXx, 29 January 2016 - 03:20 PM.


#4 usasma

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Posted 29 January 2016 - 04:28 PM

Try this instead:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Don't worry about the perfmon report - I don't need it.

 

Samsung Android stuff is spittting errors right and left.  Please uninstall it.

 

You have an error that a watchdog time was triggered and was noted from the HAL source.
This implies (to me) a BSOD, so we'll need the reports that I suggested in my first paragraph of this post.

 

Clownfish has several errors.  Please uninstall it also.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 xXxoMaRxXx

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Posted 29 January 2016 - 08:44 PM

I have attached the file you have told me about last time. At last 2 It took way too long so I cancelled it but I hope you find what you are looking for in this file.

Attached Files



#6 usasma

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Posted 30 January 2016 - 12:15 PM

I found a bit more than I expected.

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

 

 

Your UEFI/BIOS (version 6.50) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 65 Windows Update hotfixes installed.  Most systems have 170 to 180 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

C:: drive has less than 10% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

This device is disabled in Device Manager:

 

TAP-VyprVPN Adapter V9    ROOT\NET\0000    This device is disabled.

Please enable it, then uninstall it's software.  Then, if you want to keep it, please download and install the latest, W8.1 compatible drivers/software for it

 

There was a BSOD, but the system couldn't capture a memory dump about it.
As such, I'd suggest that you follow through with my suggestions.
If they don't work, then you're next step is a Refresh of W8.1

If that doesn't work, then the next step is a Reset of W8.1


Edited by usasma, 30 January 2016 - 12:16 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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