I found a bit more than I expected.
Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Your UEFI/BIOS (version 6.50) dates from 2013. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
Only 65 Windows Update hotfixes installed. Most systems have 170 to 180 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).
C:: drive has less than 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)
This device is disabled in Device Manager:
TAP-VyprVPN Adapter V9 ROOT\NET\0000 This device is disabled.
Please enable it, then uninstall it's software. Then, if you want to keep it, please download and install the latest, W8.1 compatible drivers/software for it
There was a BSOD, but the system couldn't capture a memory dump about it.
As such, I'd suggest that you follow through with my suggestions.
If they don't work, then you're next step is a Refresh of W8.1
If that doesn't work, then the next step is a Reset of W8.1
Edited by usasma, 30 January 2016 - 12:16 PM.
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