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Error 5640


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19 replies to this topic

#1 jake21

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Posted 27 January 2016 - 09:34 AM

Tried to install turbotax....keeps giving this error on startup ERRORR 5640. I called TURBOTAX and they said it is a windows error. How do I fix??

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#2 Agouti

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Posted 27 January 2016 - 09:40 AM

https://ttlc.intuit.com/questions/1899353-error-5640-can-t-configure-product-update-system



#3 jake21

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Posted 27 January 2016 - 12:14 PM

Thanks....tried that approach...turned off Norton...still same error. When I spoke to TURBOTAX that said I had a error from WINDOWS 7 itself, there was no problem with the program itself??? Hmmmmm

#4 Agouti

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Posted 27 January 2016 - 02:10 PM

Well, errr...  ...a error from WINDOWS 7 itself... isn't being very specific.  Did you ask them to explain what this error is and how to fix it?  Personally, if that is the kind of support I'm getting I'd be asking for a refund immediately.



#5 jake21

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Posted 27 January 2016 - 03:25 PM

Not much support at all.....all they want to do is pass if off to you as a WINDOWS file error. Thanks for the help...I'll keep working on it, if I can't get it resolved I'll do the refund. This error pops up in a box when the program is first launched.

#6 Agouti

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Posted 27 January 2016 - 03:59 PM

I'll keep working on it, if I can't get it resolved I'll do the refund.

I guess that's the difference between you and me.  I would be demanding a refund already.  You have already seen what their support is like and yet you want to continue plugging away at it.



#7 hamluis

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Posted 27 January 2016 - 06:28 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#8 jake21

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Posted 28 January 2016 - 02:35 PM

Here's MINI TOOL BOX:

MiniToolBox by Farbar  Version: 02-11-2015
Ran by RAY (administrator) on 28-01-2016 at 13:23:19
Running from "C:\Users\RAY\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: CQ5700F Manufacturer: Hewlett-Packard

Boot Mode: Normal
 

***************************************************************************

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (01/27/2016 09:51:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: AitStatic.exe, version: 10.0.10004.0, time stamp: 0x54c65a8b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19110, time stamp: 0x568429dd
Exception code: 0xc000000d
Fault offset: 0x000000000000b16d
Faulting process id: 0x3bc
Faulting application start time: 0xAitStatic.exe0
Faulting application path: AitStatic.exe1
Faulting module path: AitStatic.exe2
Report Id: AitStatic.exe3

 

Error: (01/26/2016 05:00:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: AitStatic.exe, version: 10.0.10004.0, time stamp: 0x54c65a8b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19110, time stamp: 0x568429dd
Exception code: 0xc000000d
Fault offset: 0x000000000000b16d
Faulting process id: 0x4b4
Faulting application start time: 0xAitStatic.exe0
Faulting application path: AitStatic.exe1
Faulting module path: AitStatic.exe2
Report Id: AitStatic.exe3

 

Error: (01/20/2016 09:02:43 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

 

Error: (01/19/2016 01:41:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: AitStatic.exe, version: 10.0.10004.0, time stamp: 0x54c65a8b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19110, time stamp: 0x568429dd
Exception code: 0xc000000d
Fault offset: 0x000000000000b16d
Faulting process id: 0xd54
Faulting application start time: 0xAitStatic.exe0
Faulting application path: AitStatic.exe1
Faulting module path: AitStatic.exe2
Report Id: AitStatic.exe3

 

Error: (01/11/2016 04:27:18 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:    Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {9666d5e7-a3e2-4d2d-81ce-e7e750f2c934}

 

Error: (01/11/2016 04:14:38 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:    Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {a2f787cc-f218-4b2c-9d16-ee17c2ae65ee}

 

Error: (12/22/2015 02:11:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: AitStatic.exe, version: 10.0.10004.0, time stamp: 0x54c65a8b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19045, time stamp: 0x56259271
Exception code: 0xc000000d
Fault offset: 0x000000000000b3dd
Faulting process id: 0xfbc
Faulting application start time: 0xAitStatic.exe0
Faulting application path: AitStatic.exe1
Faulting module path: AitStatic.exe2
Report Id: AitStatic.exe3

 

Error: (12/20/2015 05:53:03 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:    Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {37b72f17-ffe5-4ea7-84a9-05f5341b70b6}

 

Error: (12/01/2015 01:34:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: AitStatic.exe, version: 10.0.10004.0, time stamp: 0x54c65a8b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19045, time stamp: 0x56259271
Exception code: 0xc000000d
Fault offset: 0x000000000000b3dd
Faulting process id: 0xac0
Faulting application start time: 0xAitStatic.exe0
Faulting application path: AitStatic.exe1
Faulting module path: AitStatic.exe2
Report Id: AitStatic.exe3

 

Error: (11/27/2015 04:00:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: AitStatic.exe, version: 10.0.10004.0, time stamp: 0x54c65a8b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19045, time stamp: 0x56259271
Exception code: 0xc000000d
Fault offset: 0x000000000000b3dd
Faulting process id: 0x1230
Faulting application start time: 0xAitStatic.exe0
Faulting application path: AitStatic.exe1
Faulting module path: AitStatic.exe2
Report Id: AitStatic.exe3

 

System errors:
=============
Error: (01/27/2016 04:49:20 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (01/27/2016 04:49:20 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

 

Error: (01/27/2016 04:06:49 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (01/27/2016 03:23:33 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (01/27/2016 03:01:34 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume G:.

 

Error: (01/27/2016 02:36:06 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (01/27/2016 01:53:37 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: %%1058

 

Error: (01/27/2016 01:53:37 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

 

Error: (01/27/2016 10:43:38 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

 

Error: (01/26/2016 05:11:44 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.

 

Microsoft Office Sessions:
=========================
Error: (01/27/2016 09:51:42 AM) (Source: Application Error)(User: )
Description: AitStatic.exe10.0.10004.054c65a8bKERNELBASE.dll6.1.7601.19110568429ddc000000d000000000000b16d3bc01d1591a9de3e67aC:\ Windows\system32\AitStatic.exeC:\Windows\system32\KERNELBASE.dlldbdefec3-c50d-11e5-b582-6431503a3e38

 

Error: (01/26/2016 05:00:04 PM) (Source: Application Error)(User: )
Description: AitStatic.exe10.0.10004.054c65a8bKERNELBASE.dll6.1.7601.19110568429ddc000000d000000000000b16d4b401d1588d4a8b1bbaC: \Windows\system32\AitStatic.exeC:\Windows\system32\KERNELBASE.dll88921ae5-c480-11e5-88d0-6431503a3e38

 

Error: (01/20/2016 09:02:43 AM) (Source: SideBySide)(User: )
Description: E:\NOVAKILLER\FreeYouTubeDownloaderOC.exeE:\NOVAKILLER\FreeYouTubeDownloaderOC.exe0

 

Error: (01/19/2016 01:41:28 PM) (Source: Application Error)(User: )
Description: AitStatic.exe10.0.10004.054c65a8bKERNELBASE.dll6.1.7601.19110568429ddc000000d000000000000b16dd5401d152f163732f6e C:\Windows\ system32\AitStatic.exeC:\Windows\system32\KERNELBASE.dlla139e972-bee4-11e5-b3ca-6431503a3e38

 

Error: (01/11/2016 04:27:18 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.

Operation:    Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {9666d5e7-a3e2-4d2d-81ce-e7e750f2c934}

Error: (01/11/2016 04:14:38 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {a2f787cc-f218-4b2c-9d16-ee17c2ae65ee}

 

Error: (12/22/2015 02:11:50 PM) (Source: Application Error)(User: )
Description: AitStatic.exe10.0.10004.054c65a8bKERNELBASE.dll6.1.7601.1904556259271c000000d000000000000b3ddfbc01d13cf4fe154152C:\ Windows \system32\AitStatic.exeC:\Windows\system32\KERNELBASE.dll3bd01474-a8e8-11e5-b983-6431503a3e38

 

Error: (12/20/2015 05:53:03 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.

Operation:   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {37b72f17-ffe5-4ea7-84a9-05f5341b70b6}

 

Error: (12/01/2015 01:34:58 PM) (Source: Application Error)(User: )
Description: AitStatic.exe10.0.10004.054c65a8bKERNELBASE.dll6.1.7601.1904556259271c000000d000000000000b3ddac001d12c6f5cccc06eC:\ Windows\system32\AitStatic.exeC:\Windows\system32\KERNELBASE.dll9aa8e6d4-9862-11e5-8578-6431503a3e38

 

Error: (11/27/2015 04:00:32 PM) (Source: Application Error)(User: )
Description: AitStatic.exe10.0.10004.054c65a8bKERNELBASE.dll6.1.7601.1904556259271c000000d000000000000b3dd123001d1295f093ff2fcC:\ Windows\system32\AitStatic.exeC:\Windows\system32\KERNELBASE.dll46f6035d-9552-11e5-83ab-6431503a3e38

 

CodeIntegrity Errors:
===================================
  Date: 2015-05-06 13:58:19.435
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2015-05-06 13:58:19.248
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2015-05-06 13:54:33.970
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2015-05-06 13:54:33.798
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2015-05-06 13:45:14.109
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2015-05-06 13:45:13.922
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2014-10-02 16:40:40.335
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2014-10-02 16:40:39.867
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2013-10-01 12:26:47.964
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2013-10-01 12:26:47.621
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\musgostrm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================

ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.286 - Adobe Systems Incorporated)
ADS Tech Master Installer V3.8 (HKLM-x32\...\ADS Tech Master Installer V3.8) (Version: 3.8.0.15 - )
ADS Tech V3.8 DVD Xpress DX2 CapWiz (HKLM-x32\...\ADS Tech V3.8 DVD Xpress DX2 CapWiz) (Version: 3.8.0.21 - )
aioscnnr (HKLM-x32\...\{EF53BFAB-4C10-40DB-A82D-9B07111715C6}) (Version: 7.6.13.10 - Your Company Name) Hidden
aioscnnr (HKLM-x32\...\{FE24086F-3B0C-4C47-A874-97A7B8E2FBBE}) (Version: 6.0.2.0 - Your Company Name) Hidden
Ashampoo Burning Studio 2010 Advanced (HKLM-x32\...\Ashampoo Burning Studio 2010 Advanced_is1) (Version: 9.2.4 - ashampoo GmbH & Co. KG)
ATI Catalyst Install Manager (HKLM\...\{7C7A5A92-046C-A38C-AE0F-8F9CCA0F67A8}) (Version: 3.0.774.0 - ATI Technologies, Inc.)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
C4USelfUpdater (HKLM-x32\...\{48B41C3A-9A92-4B81-B653-C97FEB85C910}) (Version: 1.00.0000 - Your Company Name) Hidden
ccc-core-static (HKLM-x32\...\{0E1C256F-6B90-E5A5-F62E-5DAE1AEAE294}) (Version: 2010.0511.2153.37435 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.06 - Piriform)
center (HKLM-x32\...\{56BA241F-580C-43D2-8403-947241AAE633}) (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.11200.0 - Cisco Consumer Products LLC)
CloneDVD2 (HKLM-x32\...\CloneDVD2) (Version:  - Elaborate Bytes)
Compaq Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
ConvertXtoDVD 3.3.4.106e (HKLM-x32\...\{76C24F39-B161-498F-BD8B-C64789812D13}_is1) (Version: 3.3.4.106e - )
Corel VideoStudio 12 (HKLM-x32\...\InstallShield_{F0FDF9C9-1DDC-401F-B638-36F1CAE8A875}) (Version: 12.0.0.0000 - Corel Corporation)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
essentials (HKLM-x32\...\{BE94C681-68E2-4561-8ABC-8D2E799168B4}) (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
Free M4a to MP3 Converter 8.0 (HKLM-x32\...\Free M4a to MP3 Converter_is1) (Version:  - ManiacTools.com)
FreeRIP v3.5 (HKLM-x32\...\{501451DE-5808-4599-B544-8BD0915B6B24}_is1) (Version: 3.5 - MGShareware)
FreeRIP3 Pro Full (HKLM-x32\...\FreeRIP3 Pro Full_is1) (Version: 0.01 - Crack-o-matiK)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Product Detection (HKLM-x32\...\{CAE7D1D9-3794-4169-B4DD-964ADBC534EE}) (Version: 10.7.9.0 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{FC3C2B77-6800-48C6-A15D-9D1031130C16}) (Version: 11.51.0049 - Hewlett-Packard Company)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K-Lite Mega Codec Pack 8.8.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 8.8.0 - )
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
Kodak AIO Printer (HKLM\...\{27EF8E7F-88D1-4ec5-ADE2-7E447FDF114E}) (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM-x32\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.7.6.0 - Eastman Kodak Company)
Little Registry Cleaner (HKLM-x32\...\Little Registry Cleaner) (Version:  - Little Apps)
Magic ISO Maker v5.5 (build 0273) (HKLM-x32\...\Magic ISO Maker v5.5 (build 0273)) (Version:  - )
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{2DFD8316-9EF1-3210-908C-4CB61961C1AC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4048 (HKLM\...\{91415F19-4C22-3609-A105-92ED3522D83C}) (Version: 9.0.30729.4048 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4048 (HKLM-x32\...\{5B1F2843-B379-3FF2-B0D3-64DD143ED53A}) (Version: 9.0.30729.4048 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Morphyre (HKLM-x32\...\Morphyre) (Version:  - )
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton Security Suite (HKLM-x32\...\N360) (Version: 22.5.5.15 - Symantec Corporation)
ocr (HKLM-x32\...\{BFBCF96F-7361-486A-965C-54B17AC35421}) (Version: 6.2.3.50 - Eastman Kodak Company) Hidden
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.9 - PDF Complete, Inc)
Perfect Uninstaller v6.3.3.9 (HKLM\...\Perfect Uninstaller_is1) (Version:  - www.PerfectUninstaller.com)
Photo Slideshow Creator 2.75 (HKLM-x32\...\{2CEF6CD7-0093-4EA1-8EA5-12E843E980BF}_is1) (Version:  - AMS Software)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Power MP3 Cutter Joiner 1.12 (HKLM-x32\...\Power MP3 Cutter Joiner_is1) (Version:  - )
PreReq (HKLM-x32\...\{DA5BDB2A-12F0-4343-8351-21AAEB293990}) (Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM-x32\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
proDAD Adorage 3.0 (64bit) (HKLM\...\proDAD-Adorage-3.0) (Version: 3.0.108.1 - proDAD GmbH)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.3219 - CyberLink Corp.) Hidden
Replay Video Capture 6 (HKLM-x32\...\Replay Video Capture6.0.6) (Version: 6.0.6 - Applian Technologies Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Ultra Video Converter 5.2.0411 (HKLM-x32\...\Ultra Video Converter_is1) (Version:  - Aone Software)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VideoStudio (HKLM-x32\...\{F0FDF9C9-1DDC-401F-B638-36F1CAE8A875}) (Version: 12.0.0.0000 - Corel Corporation) Hidden
VLC media player 1.1.10 (HKLM-x32\...\VLC media player) (Version: 1.1.10 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
WinX DVD Ripper Platinum 7.5.11 (HKLM-x32\...\WinX DVD Ripper Platinum_is1) (Version:  - Digiarty Software, Inc.)
Your Uninstaller! 7 (HKLM-x32\...\YU2010_is1) (Version: 7.5.2014.3 - URSoft, Inc.)

 

========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 5887.29 MB
Available physical RAM: 4346.11 MB
Total Virtual: 11772.78 MB
Available Virtual: 10234.4 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:453.81 GB) (Free:236.76 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.85 GB) (Free:1.43 GB) NTFS

 

========================= Users: ========================================

User accounts for \\RAY-HP

Administrator            Guest                    RAY                     

**** End of log ****


Edited by hamluis, 28 January 2016 - 05:01 PM.


#9 jake21

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Posted 28 January 2016 - 02:37 PM

http://speccy.piriform.com/results/sWhMEBfU1jkWpQpkJ3cx8Lq

 

No t sure if I did the speccy right.....THanks for the help..appreciated.



#10 TsVk!

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Posted 28 January 2016 - 11:53 PM

Hi,

 

There is some file system corruption on your system, you can help to solve this issue by starting an elevated command prompt and entering

chkdsk /r /f

You will need to restart your system to allow the function to run.

 

This process will take a long time, do not interrupt it.

 

When it is done note the results, if you miss them please come back so we can find out what has been fixed and check for further disk issues.

 

TsVk!



#11 hamluis

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Posted 29 January 2016 - 08:48 AM

I would remove permanently...Little Registry Cleaner.  BC does not support/advocate the use of such.

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

I would do this before running the suggested chkdsk /r command...and follow that up with running the sfc /scannow command.

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis



#12 jake21

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Posted 29 January 2016 - 12:16 PM

Tried to run the chkdsk commands...get this message:
 
This volume is in use??
Fix?

SCRATCH the above....I have it running on restart///

Edited by jake21, 29 January 2016 - 12:53 PM.


#13 jake21

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Posted 29 January 2016 - 04:09 PM

Scanned with /r and scannow.....it says no INTEGRITY issues. I could not find where or if there was a log generated form these scans.



#14 hamluis

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Posted 29 January 2016 - 04:39 PM

Post current logs previously requested, please.

 

Louis



#15 jake21

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Posted 01 February 2016 - 12:13 PM

Which logs do I need to post....and how to produce them..Thank you






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