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Western Digital passport


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3 replies to this topic

#1 Cluless

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Posted 27 January 2016 - 04:59 AM

Hi Guys

 

I have a Westsern Digital passport to back up my computer OS Windowss 10. It fails to update, and when I check it out via their support it tells me to disable Anti virus and antimalware!! Would this be OK to do when I'm accessing the internet?

 

regards

 

Cluey



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#2 quietman7

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Posted 27 January 2016 - 07:39 AM

Yes it is ok for the short period of updating while performing the update for the reasons noted by WD.

Critical: The following precautions must be performed before installing the firmware update. b][Failure to perform these precautions may cause data corruption/loss and/or drive failure[/b]:

  • All AntiVirus software MUST be disabled
  • All Anti-Spyware software MUST be disabled
  • ANY and ALL programs that would require drive access during the update MUST be disabled and/or closed
  • Do not disconnect, or cut power to the drive during the update process for any reason durring the firmware update process
How to update the firmware on a My Book or My Passport

IMPORTANT: The following precautions should be taken before installing the firmware update.

  • During the firmware update, DO NOT disconnect or disrupt the power to the drive.
  • All AntiVirus software MUST be disabled.
  • All Anti-Spyware software MUST be disabled.
  • ANY and ALL programs that would require drive access during the update MUST be disabled.

My Passport firmware update for Windows users
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#3 Cluless

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Posted 27 January 2016 - 10:41 AM

Thanks once again QM7



#4 quietman7

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Posted 27 January 2016 - 11:24 AM

You're welcome.
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